Remarkable Results Radio Podcast

Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.

Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]

Remarkable Results Radio Podcast

01/22/22 • 25 min

https://www.youtube.com/watch?v=bEDu7eSBVTE&t=2s

Key Talking Points

Lean Six Sigma- two philosophies together. “Sigma” is a statistical word to measure variation. 2,000 cars per year= accept less than 1 comeback over 10 year period. Reducing variation- getting an oil change done, all experience is the same and the process is the same while encompassing the best practices. Comebacks because certain technicians work differently under one umbrella. Eliminating having certain techs working on certain jobs.
Having the right environment for lean production- minimize the inefficiency in a production environment. Eliminating wasting time.

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Check out today's partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Karim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

Being Focused Led to Dream Shop [AW 106]

Remarkable Results Radio Podcast

05/21/22 • 19 min

Guest host and a shop tour with Tom Schearer, Schearer's Sales and Service, Allentown, PA. Tom discusses the importance of leadership and focus. Empower your team with what to do, how to do it and why they are doing it.

Watch the Episode on YouTube

Key Talking Points

Focus on systems and processes and empower your team
The owner has the responsibility for the results, but not the actual tasks
Leadership- teaching what to do, how to do it, and the why behind doing it
Tom bought his dream shop because he was focused on his business

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https://www.buckleysautocare.com/

Check out today's partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Power Panel: To Your Health [CC 105]

Remarkable Results Radio Podcast

02/28/22 • 34 min

I’m bringing my power panel back for an important and often overlooked topic, getting healthy. Do you exercise if so what kind of exercise are you getting? My panel explains what they do. How long does it take to get results? How does stress affect our health? How do you curb cravings? My panel shares their routines and challenges. Don't wait until there’s a health scare to change, lead a healthier life.

Greg Buckley, owner of Buckley's Auto Care in Wilmington, DE. Greg’s previous episodes HERE.

Bryan Kelley, owner of Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.

https://valleyautoelectric.com/

Watch on Youtube HERE

Physical activity- consistency, find your niche and make a routine
Being healthy from the inside out, what are you putting into your body?
Annual physicals/bloodwork
Controlling eating at restaurants- take home leftovers
Managing stress- your body produces cholesterol when stressed. Use exercise as a release.
Be comfortable being uncomfortable- exercising and starting a healthier diet

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