![Remarkable Results Radio Podcast - Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]](https://storage.googleapis.com/goodpods-images-bucket/episode_images/c1655f60ae086c4d7a0203d3b751ff363a6ff9b615d2fcd4ee0706d605730ecc.avif)
Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]
01/22/22 • 25 min
Key Talking Points
- Lean Six Sigma- two philosophies together. “Sigma” is a statistical word to measure variation. 2,000 cars per year= accept less than 1 comeback over 10 year period. Reducing variation- getting an oil change done, all experience is the same and the process is the same while encompassing the best practices. Comebacks because certain technicians work differently under one umbrella. Eliminating having certain techs working on certain jobs.
- Having the right environment for lean production- minimize the inefficiency in a production environment. Eliminating wasting time.
Connect with the show:
Aftermarket Radio NetworkCheck out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Karim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.
Key Talking Points
- Lean Six Sigma- two philosophies together. “Sigma” is a statistical word to measure variation. 2,000 cars per year= accept less than 1 comeback over 10 year period. Reducing variation- getting an oil change done, all experience is the same and the process is the same while encompassing the best practices. Comebacks because certain technicians work differently under one umbrella. Eliminating having certain techs working on certain jobs.
- Having the right environment for lean production- minimize the inefficiency in a production environment. Eliminating wasting time.
Connect with the show:
Aftermarket Radio NetworkCheck out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Karim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.
Previous Episode
![undefined - What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]](https://storage.googleapis.com/goodpods-images-bucket/episode_images/9137ccd933f84381e379fef4bc1386eeb8d9911d675583a872f09629bf590a01.avif)
What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]
Key Talking Points
- The best thing you can do as an owner is leaving
- Edgar (26 years old) joined a coaching group- going to the next level, providing solutions and networking. Started as a technician, dove into training, and had the goal to be the shop foreman. If you don’t have a plan of action to achieve the goal it will continue to just be a goal without reaching it.
- Structure- store director- oversee the entire shop, lead service advisor, production director- shop workflow, and shop foreman.
- Moving from in training to store director-
- Interviewing Edgar- he was moving from corporate to independent, John saw desire and passion.
- Leaders continuing their own training and education- leaders are readers. You can’t expect your employees to pursue training for themselves if you don’t do the same.
- Disagreements need to be honest and transparent- blind spots happen
- Opening the second location- brand recognition from store 1, involved in community events and chamber meetings, placed new business where existing customers were living. Challenges- not knowing what you don’t know even with a successful first shop. Documented the challenges for store 2 to remember for store 3.
- Brainstorming for the future- the next ‘big thing’ is making what you have work better and more efficient. Training center facility for other shops in the area.
Connect with the show:
Aftermarket Radio NetworkCheck out today's partners:
This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now ... November 1-3, 2022, AAPEX - Now more than ever.
This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm
John Long started to gain more interest in vehicles and just after his 21stbirthday he accepted a position working at National Tire & Battery as a service advisor. He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could. In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.
Mark Roberts is the owner of Schertz Auto Service, Mark also serves on the Board at Shertz Community Bank, is a Board of Director of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.
Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX. Listen to Edgar’s previous Episodes HERE
Next Episode
Repairing Your Repair Shop - Phase 2 - Chris Cotton Weekly Blitz
As you get into today’s episode, Phase 2- Repairing YOUR Auto Repair Shop, you may know someone in your network who can benefit from what I’m talking about today, please take time to share personally or through your social network.”
AutoLeap Link: https://bit.ly/3n5qW2M
1. Growth Mode–Productivity tracking, What’s your shop capable of doing?
2. Employee Handbook–a mechanism to enforce the rules overall
3. Employee Job Descriptions–Accountability
4. Employee Pay Plans
5. Marketing and car count, Determine if you need more cars to reach our shop's capability or just do a better job with what we already do.
6. Auto Shop Profits and Cash Flow, Controlling your money, Identifying the percentages for your business, setting up bank accounts, making an allocation chart, making sure the accountant is on board-if not time to find another one. Start making allocations–slow and steady wins the race.
7. Identify Key Employees, some can only get you so far, realize who those are and replace them if necessary. Keep the great ones!
8. Training for Everyone! It’s your job as an owner to elevate the abilities of everyone in the business. Don’t be afraid of training them and having them go somewhere else.....You can’t live/run a shop in fear
Coach Chris Cotton
AutoFix-Auto Shop Coaching
Visit Auto Shop Coaching website HERE.
940-400-1008
Email Chris: [email protected]
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