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Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]
03/22/22 • 42 min
You’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are struggling and how they are able to lift them to success. We talk about marriages, ego, habits, mistakes, and bad reactive pricing.
Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil's previous episodes HERE.
Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.
Rick White, President and Lead Coach for 180BIZ, Listen to Rick's previous episodes HERE.
Key Talking Points
- Coaching- purpose, passion, joy. Becoming partners with their clients
- “When you put the key in the front door on the first day, how did you feel?”
- Marriages going flat because you spend all your time at the shop
- Finding someone that speaks your language- earning trust takes time
- Walking away- after 3-4 months if the client is not making changes
- Turning around a struggling shop- make changes until their habits
- Most shop owners back into pricing- reactive pricing instead of creative pricing
- Lose your ego and ask for help
- Every staff member should have targets/goals of performance that align with the company’s goals and vision. Don’t overcomplicate your goals.
- Fulfillment- hitting targets and having self-satisfaction, that’s how they know they’re doing their job right.
- Most employee issues are management issues
- Celebrate your goals together
- Pay isn’t the most important motivator- let your employees feel appreciated (team T-shirts, business cards)
- Mistakes need to happen, pattern failures are a choice. Making the same error twice is a mistake
- Efficiency- doing more with less
- Owners are the catalysts to push and challenge employees to grow
Connect with the Podcast:
Aftermarket Radio NetworkCheck out today's partner:
Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
You’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are struggling and how they are able to lift them to success. We talk about marriages, ego, habits, mistakes, and bad reactive pricing.
Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil's previous episodes HERE.
Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.
Rick White, President and Lead Coach for 180BIZ, Listen to Rick's previous episodes HERE.
Key Talking Points
- Coaching- purpose, passion, joy. Becoming partners with their clients
- “When you put the key in the front door on the first day, how did you feel?”
- Marriages going flat because you spend all your time at the shop
- Finding someone that speaks your language- earning trust takes time
- Walking away- after 3-4 months if the client is not making changes
- Turning around a struggling shop- make changes until their habits
- Most shop owners back into pricing- reactive pricing instead of creative pricing
- Lose your ego and ask for help
- Every staff member should have targets/goals of performance that align with the company’s goals and vision. Don’t overcomplicate your goals.
- Fulfillment- hitting targets and having self-satisfaction, that’s how they know they’re doing their job right.
- Most employee issues are management issues
- Celebrate your goals together
- Pay isn’t the most important motivator- let your employees feel appreciated (team T-shirts, business cards)
- Mistakes need to happen, pattern failures are a choice. Making the same error twice is a mistake
- Efficiency- doing more with less
- Owners are the catalysts to push and challenge employees to grow
Connect with the Podcast:
Aftermarket Radio NetworkCheck out today's partner:
Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
Previous Episode
Raising the Bar - Chris Cotton Weekly Blitz - Chris Cotton Weekly Blitz
Link for AutoLeap: https://bit.ly/3n5qW2M
Show Notes:
I'm sure you've read articles about the importance of "culture" to shape the behaviors of your employees. One of my favorite descriptions of company culture is that it is "the invisible hand that shapes team behavior when there is no defined process or system to tell them what to do."
But understanding the concept of culture doesn't give you a nuts and bolts path to intentionally build it. Here are seven leadership habits that I've emphasized with my business coaching clients over the past decade.
1. Be on time, all the time.
2. Meet your own deadlines (and take responsibility for when you can't).
3. Clarify all action items and deliverables in writing at the end of every meeting.
4. Clearly state what you can't commit to so that you don't lower the accountability bar in your company by missing a "phantom deliverable."
5. "Close" the accountability loop.
6. Ask, don't immediately solve.--Coaching Opportunity!
7. Celebrate progress
Next Episode
Zero Turn Mowers - What Can We Learn - Matt Fanslow - Diagnosing the Aftermarket A to Z
Zero Turn Mowers - What Can We Learn
- More blade time
- Makes lawn maintenance quicker and more efficient
- Use the principles of the Zero Turn in our shop
- Are we taking too many steps
- Are we looking for tools and equipment
- Do we need to duplicate often used equipment so easy access?
- The bigger the shop the more walking to find things is wasted.
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