Digital Overwhelm: Navigating App Overload at Work 6 | 21

05/29/24 • 42 min

The impact of app overload at work and strategies to manage communication tools effectively.
Unpack the complexities of digital communication in the workplace with Jason and Amy on this episode of the Radical Candor Podcast. They dissect the overwhelming world of app overload, highlighting how the excessive use of communication tools diminishes productivity and increases stress. Listen as they provide historical insights, discuss the enduring necessity of email, and offer actionable strategies for setting effective communication norms to streamline workflows and enhance team dynamics.
Get all of the show notes at RadicalCandor.com/podcast.
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Chapters:
(00:00:00) Introduction
Jason Rosoff and Amy Sandler introduce the episode and the topic of app overload at work.
(00:02:16) The History of Email and Communication Tools
The history of email, its evolution since the 1980s, and how it has influenced workplace communication.
(00:05:01) The Shift in Administrative Roles
How the rise of email reduced the need for administrative assistants and changed project and work management practices.
(00:07:21) The Rise of Chat Tools
From early chat tools like Skype and AOL Messenger to modern tools like Slack, and their role in workplace communication.
(00:09:55) Integrating Tools at Radical Candor
How Radical Candor integrates various communication tools and the norms established to manage them effectively.
(0013:12) The Importance of Setting Communication Norms
Establishing clear norms for email and Slack use to ensure effective and less stressful communication.
(00:15:14) Personal Preferences vs. Team Norms
Balancing individual communication preferences with team-wide norms and the importance of having clear guidelines.
(00:18:18) Establishing Clear Guidelines
Advice for teams to establish clear communication guidelines and norms to reduce app overload.
(00:30:21) Managing Notifications
The importance of managing and turning off notifications to maintain focus and productivity during work hours.
(00:35:11) Handling External Communication
Strategies for managing communication with clients and external partners while maintaining internal communication norm...

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Previous Episode

Two Managers, One Team: Making Co-Management Work 6 | 20

1 Recommendations

Strategies for aligning co-managers to foster a cohesive and productive environment.
Kim, Jason, and Amy address a listener's question about the challenges of implementing Radical Candor within a co-managed team. They dive into how differing management styles can impact team dynamics and explore strategies for aligning co-managers to foster a cohesive and productive environment. The discussion includes a role-play session illustrating potential conflicts and resolutions, providing listeners with practical advice on maintaining effective communication and respect between managers with contrasting approaches. Tune in to learn how to navigate the complexities of co-management while upholding the core principles of Radical Candor.
Get all of the show notes at RadicalCandor.com/podcast.
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Chapters:
(00:00:00) Introduction
Hosts Kim Scott, Amy Sandler and Jason Rosoff outline a listener’s question about implementing Radical Candor in a co-managed team.
(00:02:02) Understanding the Listener's Challenge
The complexities of co-managing a team with different management styles and the potential issues that arise when only one manager practices Radical Candor.
(00:05:40) Co-Management and Radical Candor
The implications of having differing management approaches and the importance of clear reporting lines.
(00:10:18) Role Play - Addressing the Issue
Jason and Kim role-play a conversation between two co-managers to model how to address the issue of differing management styles.
(00:18:47) Debriefing the Role Play
Hosts discuss the role play, highlighting key moments and strategies for effectively managing co-manager dynamics and ensuring a unified approach.
(00:22:40) Order of Operations for Radical Candor
The Radical Candor order of operations: soliciting feedback, giving praise, and offering criticism, and the importance of humility and mutual respect.
(00:25:34) Feedback Debt and Team Norms
The concept of feedback debt and the importance of establishing clear team norms, particularly in co-managed environments.
(00:33:44) Radical Candor Tips
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Next Episode

Beyond 'Sorry': How to Apologize and Mean It 6 | 22

Making amends and fostering better communication
Kim, Jason, and Amy dive into the complexities of apologies, focusing on the difference between genuine regret and false apologies. Through role-play and insightful analysis, they explore common pitfalls such as deflecting blame, making excuses, and failing to acknowledge the impact of one’s actions. They emphasize the importance of sincere apologies and provide actionable tips for making amends and fostering better communication in the workplace. Tune in to learn how to transform “I’m sorry” from hollow words into meaningful actions.
Get all of the show notes at RadicalCandor.com/podcast.
Episode Links:

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Chapters:
(00:00:00) Introduction
Kim, Jason, and Amy introduce the episode on the importance of knowing how to apologize and explore false apologies.
(00:01:21) Role Play: "Sorry, Not Sorry" Sam vs. Patient Pam
A role play exercise to highlight common false apologies.
(00:04:28) Breakdown of False Apologies
The hosts analyze the role play, explaining why statements like "I'm an asshole" and "I was just kidding" are problematic.

(00:11:13) The Power of Humor and Apology
The role of humor in apologies, the impact of power dynamics, and why humor should never "kick down."

(00:13:13) The Narcissist's Prayer
Introduction to the Narcissist's Prayer, a pattern of defensive behavior.
(00:14:52) Structuring a Genuine Apology
Analysis of what constitutes a meaningful and effective apology, and insights on making amends and acknowledging mistakes.
( 00:19:39) The Five A's of Apologizing
The five A's of a sincere apology based on Maimonides' principles.

(00:28:38) Apology as an Ongoing Process
The need for ongoing change after an apology and the challenges of altering long-standing habits.
(00:30:16) A Powerful Example of Apology
A poignant example of a sincere apology from a troll to Lindy West, highlighting the components of a good apology.
(00:3...