What it Takes to Make it to Executive Leadership

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05/15/24 • 44 min

Psychology of Customer Success

Struggling to adapt to changes in your CS Leadership Role?

Feel like you’re always dealing with problems outside of your control?

Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she shares her expertise on rising through the ranks to executive leadership by mastering change, overcoming victim mentality, and learning from sales to enhance customer success strategies. Discover the transformative power of building cross-functional relationships and resilience in this insightful episode.

BY THE TIME YOU FINISH LISTENING, YOU’LL LEARN:

Effective Strategies for Handling Change: How to embrace and navigate through changes in the tech industry with agility and confidence.
Overcoming Victim Mentality: Techniques to shift from a mindset of constraints to one of proactive problem-solving within customer success.
The Power of Cross-Functional Relationships: How building strong relationships with sales, product, and other departments can facilitate smoother operations and better outcomes in customer success.
Learning from Sales: What customer success can adopt from sales techniques, including top of the funnel strategies and objection handling, to enhance customer retention and satisfaction.
Building Resilience in Leadership: Strategies to develop resilience, helping you to not only survive but thrive through challenges and adversity in your career.

Tune in to transform how you view your role in customer success and accelerate your path to leadership.
Find Madelyn on LinkedIn here: https://www.linkedin.com/in/madelyn-deprey-29a91642/

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokYouTube

WEBSITE

https://provansuccess.com

Struggling to adapt to changes in your CS Leadership Role?

Feel like you’re always dealing with problems outside of your control?

BY THE TIME YOU FINISH LISTENING, YOU’LL LEARN:

Effective Strategies for Handling Change: How to embrace and navigate through changes in the tech industry with agility and confidence.
Overcoming Victim Mentality: Techniques to shift from a mindset of constraints to one of proactive problem-solving within customer success.
The Power of Cross-Functional Relationships: How building strong relationships with sales, product, and other departments can facilitate smoother operations and better outcomes in customer success.
Learning from Sales: What customer success can adopt from sales techniques, including top of the funnel strategies and objection handling, to enhance customer retention and satisfaction.
Building Resilience in Leadership: Strategies to develop resilience, helping you to not only survive but thrive through challenges and adversity in your career.

Tune in to transform how you view your role in customer success and accelerate your path to leadership.
Find Madelyn on LinkedIn here: https://www.linkedin.com/in/madelyn-deprey-29a91642/

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokYouTube

WEBSITE

https://provansuccess.com

Previous Episode

How to "Manage Up"

Managing up isn't what you think...
Do you ever feel like your boss just doesn't "get it"?
It's time to get on the same page and rebuild your working relationship from the ground up.

This episode breaks down a new perspective on "managing up" that prioritizes collaboration and mutual consideration over power struggles.

YOU'LL DISCOVER:

What managing up is and what is and what it isn't.
10 concrete tactics for managing up effectively
How managing your team shows you how to manage up
How gratitude can spark a positive cycle of engagement

Don't resign yourself to a toxic work relationship. Learn how to reset dynamics, reduce friction, and propel your career by mastering the art of managing up.

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokYouTube

WEBSITE

https://provansuccess.com

Next Episode

The Secret Weapon for Getting Raises and Promotions

Are you overlooking your biggest accomplishments?

Discover a powerful tool to help you track, quantify, and showcase your achievements - the accomplishment tracker. By spending just 15 minutes a week, you can avoid the pitfalls of recency bias and clearly demonstrate the value you bring to your company.

Here's what you'll learn:

Why we naturally underestimate our own accomplishments and the cognitive biases at play
How to set up an accomplishment tracker using the STAR method to quantify your impact
A step-by-step example of calculating the monetary value of process improvements
The psychological benefits of an accomplishment tracker, including increased motivation
Tips for leveraging your tracker for raises, promotions, and even job searches
The value of maintaining a "kudos folder" to overcome blind spots

Don't let your hard work go unnoticed. Listen now and start getting the recognition (and compensation) you truly deserve by tracking your achievements.
Download the FREE Accomplishment Tracker!

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokYouTube

WEBSITE

https://provansuccess.com