The Essential Mindset Shifts for Successful Leadership

01/10/24 • 23 min

Want to know a secret? Setting your CS strategy is the easy part!
What often prevents MOST CS leaders from achieving the results and recognition they hope for is their mindset.
We'll dive into what the heck mindset is, how it affects your results, and how it needs to change as you move from an individual contributor to a leader. BY THE TIME YOU FINISH LISTENING, YOU’LL KNOW:

The key differences between a CSM mindset and a CS Leadership mindset
Advice for how to let go of perfectionism by lowering the stakes
Three questions to ask yourself to untwist your thinking
How to build confidence and beat imposter syndrome

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

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The key differences between a CSM mindset and a CS Leadership mindset
Advice for how to let go of perfectionism by lowering the stakes
Three questions to ask yourself to untwist your thinking
How to build confidence and beat imposter syndrome

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokInstagramYouTube

WEBSITE

https://provansuccess.com

Previous Episode

Welcome to Psychology of Customer Success by Rachel Provan

Humans don't think or behave like computers. You can't just run a command and get them to do what you want them to do. So why are you still basing your CS strategy based solely on logic?
I'm Rachel Provan, CS Leadership Coach, Award Winning CS Strategist, and Certified Psych Nerd. I teach CS leaders how to build and scale world-class CS departments using a combination of strategy, leadership, and mindset, using my secret weapon, psychology.

Come join me every Wednesday for Psychology of Customer Success, where we'll dive into why people do the things they do, what motivates them, and the effect that has on your CS strategy, team dynamics, and executive presence.
We'll dig into subjects like the helper personality, how thought error is like, it's just easier if I do it, keep your department stuck in reactive mode, and how cognitive bias can really screw up your customer journey, plus much more.

Make sure to subscribe on Apple, Spotify, or wherever you listen to podcasts, and make sure to share it with your CS bestie.
Talk soon, and here's to your success.
New Episodes Dropping Early 2024

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
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WEBSITE

https://provansuccess.com

Next Episode

Let's Talk Failure - and why you need it!

Failure happens to all of us.
In this episode, we'll delve into the often-feared concept of failure and discover its hidden potential for growth and learning.
We'll explore the essential role of mindset, how to differentiate between a fixed mindset and a growth mindset, and uncover sneaky signs that a fixed mindset holding you back in both your personal and professional life.
Embrace a fresh perspective on failure, seeing it not as a setback, but as a vital stepping stone to success.
Come learn to approach challenges with curiosity, openness to new experiences, and resilience against setbacks. This episode also highlights the crucial distinction between your self-worth and your failures, empowering you to define your worth independently of your setbacks. By the end, you'll be equipped to view failures as valuable experiments and embrace change as a key driver of growth.

Takeaways for You:

Understand how shifting your view of failure can unlock opportunities for learning and growth.
Learn to identify and overcome your limitations using curiosity.
Recognize the symptoms of a fixed mindset and how they might be impeding your progress.
Discover how to separate your self-worth from your failures, establishing a resilient sense of self.
Transform your approach to challenges, viewing failure as an experimental learning opportunity and change as a catalyst for personal and professional growth.

OTHER LINKS MENTIONED IN THIS EPISODE:

Mindset - Carol Dweck

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokInstagramYouTube

WEBSITE

https://provansuccess.com

Psychology of Customer Success - The Essential Mindset Shifts for Successful Leadership

Transcript

Speaker 100:00:00.201

Hey , cs Psychos . In today's episode , I'm going to share how your mindset affects your results as a CS leader , from the tasks you focus on to the beliefs you have about yourself . That's all coming up next right here on Psychology of Customer Success , stay tuned .

Speaker 100:00:16.721

Humans don't think or behave like computers . You can't just run a c