It's Just Easier If I Do It
01/10/24 • 22 min
Do you feel completely overburdened with work - but can't begin to imagine how to show someone else how to do it?
Worried it won't get done correctly and you will be blamed?
Learn how to stop choosing short term benefit over long term success in this episode:
It's just easier if I do it...BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER:
- How to delegate tasks in a way that your team will thank you for
- What to delegate - and what to keep for yourself
- How to create a culture of empowerment
- The foolproof template I've used to delegate for over ten years
Grab the template here!
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedInTikTokInstagramYouTube
WEBSITE
Do you feel completely overburdened with work - but can't begin to imagine how to show someone else how to do it?
Worried it won't get done correctly and you will be blamed?
Learn how to stop choosing short term benefit over long term success in this episode:
It's just easier if I do it...BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER:
- How to delegate tasks in a way that your team will thank you for
- What to delegate - and what to keep for yourself
- How to create a culture of empowerment
- The foolproof template I've used to delegate for over ten years
Grab the template here!
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedInTikTokInstagramYouTube
WEBSITE
Previous Episode
Welcome to Psychology of Customer Success by Rachel Provan
Humans don't think or behave like computers. You can't just run a command and get them to do what you want them to do. So why are you still basing your CS strategy based solely on logic?
I'm Rachel Provan, CS Leadership Coach, Award Winning CS Strategist, and Certified Psych Nerd. I teach CS leaders how to build and scale world-class CS departments using a combination of strategy, leadership, and mindset, using my secret weapon, psychology.
Come join me every Wednesday for Psychology of Customer Success, where we'll dive into why people do the things they do, what motivates them, and the effect that has on your CS strategy, team dynamics, and executive presence.
We'll dig into subjects like the helper personality, how thought error is like, it's just easier if I do it, keep your department stuck in reactive mode, and how cognitive bias can really screw up your customer journey, plus much more.
Make sure to subscribe on Apple, Spotify, or wherever you listen to podcasts, and make sure to share it with your CS bestie.
Talk soon, and here's to your success.
New Episodes Dropping Early 2024
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedInTikTokInstagramYouTube
WEBSITE
Next Episode
Let's Talk Failure - and why you need it!
Failure happens to all of us.
In this episode, we'll delve into the often-feared concept of failure and discover its hidden potential for growth and learning.
We'll explore the essential role of mindset, how to differentiate between a fixed mindset and a growth mindset, and uncover sneaky signs that a fixed mindset holding you back in both your personal and professional life.
Embrace a fresh perspective on failure, seeing it not as a setback, but as a vital stepping stone to success.
Come learn to approach challenges with curiosity, openness to new experiences, and resilience against setbacks. This episode also highlights the crucial distinction between your self-worth and your failures, empowering you to define your worth independently of your setbacks. By the end, you'll be equipped to view failures as valuable experiments and embrace change as a key driver of growth.
Takeaways for You:
- Understand how shifting your view of failure can unlock opportunities for learning and growth.
- Learn to identify and overcome your limitations using curiosity.
- Recognize the symptoms of a fixed mindset and how they might be impeding your progress.
- Discover how to separate your self-worth from your failures, establishing a resilient sense of self.
- Transform your approach to challenges, viewing failure as an experimental learning opportunity and change as a catalyst for personal and professional growth.
OTHER LINKS MENTIONED IN THIS EPISODE:
Mindset - Carol Dweck
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedInTikTokInstagramYouTube
WEBSITE
Psychology of Customer Success - It's Just Easier If I Do It
Transcript
Hello , hello everybody . We're going to be talking today about one of the most popular lies that I hear in customer success , especially among leaders , which is
Speaker 1it's just easier if I do it .
Speaker 1How many times have you said that to yourself this week alone ? And look , I'm not going to argue
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