Gainsight's Easton Taylor on the Power of Human-First Leadership

Psychology of Customer Success

07/31/24 • 45 min

Are you struggling to balance business results with employee well-being?

Do you wonder how to create a high-performing team while treating them with humanity?

It's time to explore the transformative impact of human-first leadership in customer success.

Join Rachel Provan as she sits down with Easton Taylor, SVP of Customer Success at Gainsight, to uncover the secrets of creating a thriving, human-centric culture that drives business success.

BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:

What human-first leadership really means beyond the buzzwords, and why it's more critical now than ever in the challenging tech economy
The 8 key ingredients of human-first leadership, including empathy, authenticity, and personalized experiences
How Gainsight's core values, including "childlike joy" and "Shoshin" (beginner's mind), shape their unique culture
Practical strategies for new leaders to build trust and transparency with their teams
The crucial role of psychology in developing effective leadership skills
How to maintain a human-first approach while driving results in challenging times

Don't let the pressure to deliver results destroy your team's morale and effectiveness. Tune in to learn how human-first leadership can transform your customer success department, boost employee engagement, and ultimately drive better business outcomes.
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This episode was sponsored by Vitally.io

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🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

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💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
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07/31/24 • 45 min

Psychology of Customer Success - Gainsight's Easton Taylor on the Power of Human-First Leadership

Transcript

(0:00 - 1:33)
Hey, CS Psychos, Rachel Provan here, and on today's episode, we're going to be talking about human-first leadership with Easton Taylor, who's the SVP of customer success at Gainsight. We'll get into what human-first leadership is beyond the buzzwords, into what it actually means, why it's the most effective way to run your teams, and how it's benefited Gainsight as one of its core values. Plus, some tips on how to start implementing it today so that you can create high-perform

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