Gainsight's Easton Taylor on the Power of Human-First Leadership

07/31/24 • 45 min

Are you struggling to balance business results with employee well-being?

Do you wonder how to create a high-performing team while treating them with humanity?

It's time to explore the transformative impact of human-first leadership in customer success.

Join Rachel Provan as she sits down with Easton Taylor, SVP of Customer Success at Gainsight, to uncover the secrets of creating a thriving, human-centric culture that drives business success.

BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:

What human-first leadership really means beyond the buzzwords, and why it's more critical now than ever in the challenging tech economy
The 8 key ingredients of human-first leadership, including empathy, authenticity, and personalized experiences
How Gainsight's core values, including "childlike joy" and "Shoshin" (beginner's mind), shape their unique culture
Practical strategies for new leaders to build trust and transparency with their teams
The crucial role of psychology in developing effective leadership skills
How to maintain a human-first approach while driving results in challenging times

Don't let the pressure to deliver results destroy your team's morale and effectiveness. Tune in to learn how human-first leadership can transform your customer success department, boost employee engagement, and ultimately drive better business outcomes.
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This episode was sponsored by Vitally.io

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🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:

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CONNECT WITH RACHEL
Follow at:
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WEBSITE

https://provansuccess.com

Are you struggling to balance business results with employee well-being?

Do you wonder how to create a high-performing team while treating them with humanity?

It's time to explore the transformative impact of human-first leadership in customer success.

Join Rachel Provan as she sits down with Easton Taylor, SVP of Customer Success at Gainsight, to uncover the secrets of creating a thriving, human-centric culture that drives business success.

BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:

What human-first leadership really means beyond the buzzwords, and why it's more critical now than ever in the challenging tech economy
The 8 key ingredients of human-first leadership, including empathy, authenticity, and personalized experiences
How Gainsight's core values, including "childlike joy" and "Shoshin" (beginner's mind), shape their unique culture
Practical strategies for new leaders to build trust and transparency with their teams
The crucial role of psychology in developing effective leadership skills
How to maintain a human-first approach while driving results in challenging times

*********

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokYouTube

WEBSITE

https://provansuccess.com

Previous Episode

Outsource Your Brain: Productivity Tools for Customer Success Professionals

More customer success leaders than ever report being overwhelmed by the never-ending demands of their careers. Are you?

In this episode of Psychology of Customer Success, Rachel reveals her favorite tools designed to help CS leaders stay organized and efficient - even when things are coming at you a million miles an hour!
Discover how to build faster knowledge centers, delegate tasks effortlessly, and leverage AI to ensure nothing slips through the cracks.

Get practical insights on using tools like Fathom Notetaker and Anthropic’s Claude, offering you the keys to a more focused and productive workday for maximum efficiency. Tune in and learn how to outsource your brain for maximum efficiency!

Chapters:

00:00:00 - Introduction

00:01:40 - My favorite tools

00:02:29 - Managing tasks

00:03:55 - Discovering Fathom Notetaker

00:08:24 - Superior AI with Claude

00:15:42 - Easy SOPs and knowledge center resources

00:23:34 - Outsource your brain with my favorite productivity tool

00:26:22 - Immediate focus on demand with this music app

00:27:39 - Wake up more easily and improve sleep quality

00:29:11 - The app that will make you happier in 5 mins a day

00:34:51 - Reflecting with a bullet journal

00:39:27 - Continuous learning - when you have no time

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For more information about Provan Success and Rachel, visit https://provansuccess.com

Find Rachel on LinkedIn: https://www.linkedin.com/in/rachelhprovan/

Mentioned in this episode:

Five Minute Journal App

Mind Tools

Bullet Journal

This episode was sponsored by Vitally.io

*********

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokYouTube

WEBSITE

https://provansuccess.com

Next Episode

Onboard Yourself Like a Leader - The Ultimate 30-day Checklist

Are you starting a new CS leadership role and feeling overwhelmed?

Do you want to make a great first impression but don't know where to start?

Jump into this episode to discover a step-by-step guide for onboarding yourself in a new CS Leadership role. Learn how to prioritize tasks, build relationships, and how to set yourself up for long-term success while scoring some quick wins.

BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:

The critical actions to take before your first day to start strong
How to structure your first week for maximum impact and relationship-building
The key data points and metrics you need to master in your first month
Strategies for effective communication with your team and cross-functional partners
How to identify and execute quick wins without sacrificing long-term strategy
The art of creating and presenting a compelling 30-day insights report
Why reflection and flexibility are crucial to your onboarding success

Don't leave your success to chance. Tune in to learn how to take control of your onboarding process and set the stage for a thriving career at your new Company!
DOWNLOAD THE CHECKLIST HERE*********
This episode was sponsored by Vitally.io

*********

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedInTikTokYouTube

WEBSITE

https://provansuccess.com

Psychology of Customer Success - Gainsight's Easton Taylor on the Power of Human-First Leadership

Transcript

(0:00 - 1:33)
Hey, CS Psychos, Rachel Provan here, and on today's episode, we're going to be talking about human-first leadership with Easton Taylor, who's the SVP of customer success at Gainsight. We'll get into what human-first leadership is beyond the buzzwords, into what it actually means, why it's the most effective way to run your teams, and how it's benefited Gainsight as one of its core values. Plus, some tips on how to start implementing it today so that you can create high-perform