1 - The Dutton Plumbing Story – Eric Dutton

08/10/16 • 18 min

If you are a residential service contractor – HVAC, Plumbing, Electrical, Pool & Spa, etcetera – you will get a lot of great information and useful ideas from this interview with Eric Dutton. Eric Dutton is founder and president of Dutton Plumbing in Simi Valley, California. Eric discusses how he began, grew, and manages his large contracting company. There are so many gems in this interview: “Do ordinary things extraordinarily well.” “Fear is a choice.” “Let go.” His company’s slogan is, “The plumber you would send to your mom’s house.” Eric explains how this tagline/motto influences the way he and his employees operate within the business. Great stuff!

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2 - Our Company Culture Makes a Difference - Angie Snow

Angie Snow and her husband run Western Heating and Air Conditioning in Orem, Utah. Their company culture is the result of intentional actions on their part. Angie discusses their company culture, why it's important, how it’s helped them grow, and how they implemented and maintain it in their company.