Mindful Customer Service: How to be a helpful human (even when customers are jerks!)
04/19/23 • 18 min
This is the 150th episode of the Product Powerhouse Podcast and we are talking about dealing with customer service mindfully as a small business owner!
Join me at the The Ultimate Product Party happening in Nashville this May! Come to learn new strategies for growing your product-based business, connect with other product makers and sellers, and have the most fun you’ve ever had on a “work trip.” Sign up today and I'll see you there!
On this episode, host Erin Alexander discusses the importance of mindful customer service and how to maintain composure when dealing with difficult customers.
- Balancing between meeting customer needs and maintaining personal boundaries for excellent customer experiences.
- Tips for staying composed, active listening, and empathy in resolving conflicts.
- Fostering better connections with customers through presence, focus, and a positive mindset.
- Prioritizing self-care, having a support system, and seeking professional help when needed.
Thank you for listening! If you enjoyed this episode or any of the other 150 episodes, take a screenshot of the episode to post in your stories and tag me! And don’t forget to follow, rate and review the podcast and tell me your key takeaways!
Learn more about Erin and how I help product-based business owners at Product Powerhouse.
CONNECT WITH ERIN ALEXANDER:
UNFILTERED - New subscriber only podcast for $3/month
Connect with Erin:
Product Powerhouse CommunityInstagramDIY Shopify CourseProduct Powerhouse Website
This is the 150th episode of the Product Powerhouse Podcast and we are talking about dealing with customer service mindfully as a small business owner!
Join me at the The Ultimate Product Party happening in Nashville this May! Come to learn new strategies for growing your product-based business, connect with other product makers and sellers, and have the most fun you’ve ever had on a “work trip.” Sign up today and I'll see you there!
On this episode, host Erin Alexander discusses the importance of mindful customer service and how to maintain composure when dealing with difficult customers.
- Balancing between meeting customer needs and maintaining personal boundaries for excellent customer experiences.
- Tips for staying composed, active listening, and empathy in resolving conflicts.
- Fostering better connections with customers through presence, focus, and a positive mindset.
- Prioritizing self-care, having a support system, and seeking professional help when needed.
Thank you for listening! If you enjoyed this episode or any of the other 150 episodes, take a screenshot of the episode to post in your stories and tag me! And don’t forget to follow, rate and review the podcast and tell me your key takeaways!
Learn more about Erin and how I help product-based business owners at Product Powerhouse.
CONNECT WITH ERIN ALEXANDER:
UNFILTERED - New subscriber only podcast for $3/month
Connect with Erin:
Product Powerhouse CommunityInstagramDIY Shopify CourseProduct Powerhouse Website
Previous Episode
Embrace Your Multi-Passionate Side As a Small Business Owner with Carley Zuercher, Founder of Canapy
Are you a creative product-based entrepreneur who struggles with keeping track of all the moving pieces in your business?
The Product Powerhouse Summit kicks off April 18-20! Get your free ticket to this 3 day online event that will help you build, grow, and scale your product-based business. GET YOUR TICKET HERE
In episode 149 of the Product Powerhouse podcast, we chat with Carley Zuercher, the founder of Canapy, a project management app designed specifically for creative product-sellers who need a home base for all the things happening in their business.
Carley shares her insights on running multiple businesses as a multi-passionate entrepreneur. She discusses how she embraces her creative flow and makes her own rules, rather than feeling constrained by traditional labels.
Then dive into the story of how Carley created Canapy to help solve the project management challenges faced by many product-based business owner who are creating customized products. She shares her inspiration for the app, as well as some of the key features that make it unique. And some spoilers about new features she has lined up.
If you're a creative product maker looking for tips on managing your projects more efficiently or interested in the journey of a successful app creator, then this episode is for you. Tune in now to learn from Carley's experiences and insights!
Related Episode - How to Set Business Goals that Actually Feel Good with Carley ZuercherCONNECT WITH CARLEY:
Canapy TwoCan InstagramLife is full of things that occupy your mental space. Ensure that every customer and every order meets timelines and deadlines using Canapy. Sign up for a free account.CONNECT WITH ERIN ALEXANDER:
UNFILTERED - New subscriber only podcast for $3/month
Connect with Erin:
Product Powerhouse CommunityInstagramDIY Shopify CourseProduct Powerhouse Website
Next Episode
10 Product Page Must-Haves for Better Conversions
In this episode of the Product Powerhouse podcast, our host discusses the importance of having a well-designed product page and shares 10 essential elements for increasing conversions.
On this episode we cover ...
- The ten must have items you need to include on your product pages
- Why you need each item and how they help conversions
- Optional items you might want to have on your product pages depending on your product types
Optimizing your product pages with these 10 must-haves will not only increase your conversions but also create a more satisfying shopping experience for your customers.
Thank you for listening! If you enjoyed this episode, take a screenshot of the episode to post in your stories and tag me! And don’t forget to follow, rate and review the podcast and tell me your key takeaways!
Learn more about Erin and how I help product-based business owners at Product Powerhouse.
CONNECT WITH ERIN ALEXANDER:
UNFILTERED - New subscriber only podcast for $3/month
Connect with Erin:
Product Powerhouse CommunityInstagramDIY Shopify CourseProduct Powerhouse Website
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