Chip Bell Interview Part Two on Business Developers Network

01/04/21 • 13 min

Chip Bell Interview Part Two on Business Developers Network
Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell’s keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges.
He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service.
He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine and Entrepreneur.
Dr. Bell has authored numerous national best-selling books including: The 91⁄2 Principles of innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Managing Knock Your Socks off Service, Customers as Partners, Magnetic Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, and Sprinkles: Creating Awesome Experiences Through Innovative Service, Kaleidoscope: Delivering Innovative Service That Sparkles.
His newest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions launched in September 2020. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines.
In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, was a prestigious 2018 Stevie award winner.
Show Host: Artie Ruderman
The Business Developers Network where today’s leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta.
For more info about the show sponsor visit: http://www.igscorp.net
To listen to more episodes visit: http://www.BusinessDevelopersNetwork.com
To view more photos from this show visit: www.ProBusinessPictures.com
To nominate or submit a guest request visit: http://www.OnAirGuest.com
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Chip Bell Interview Part One on Business Developers Network

Chip Bell Interview Part One on Business Developers Network
Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell’s keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges.
He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service.
He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine and Entrepreneur.
Dr. Bell has authored numerous national best-selling books including: The 91⁄2 Principles of innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Managing Knock Your Socks off Service, Customers as Partners, Magnetic Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, and Sprinkles: Creating Awesome Experiences Through Innovative Service, Kaleidoscope: Delivering Innovative Service That Sparkles.
His newest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions launched in September 2020. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines.
In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, was a prestigious 2018 Stevie award winner.
Show Host: Artie Ruderman
The Business Developers Network where today’s leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta.
For more info about the show sponsor visit: http://www.igscorp.net
To listen to more episodes visit: http://www.BusinessDevelopersNetwork.com
To view more photos from this show visit: www.ProBusinessPictures.com
To nominate or submit a guest request visit: http://www.OnAirGuest.com
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Financial Jargon and Tax Benefits on Franchise Business Radio

Financial Jargon and Tax Benefits on Franchise Business Radio
Interested in Franchise Ownership?
Contact Pamela Currie to receive a COMPLIMENTARY Consultation on Selecting a Franchise.
Pamela Currie, Host of the Franchise Business Radio show and Founder of Franchise Intellect, Inc. www.FranchiseIntellect.com
Mobile: 847-970-8765
Email: [email protected]
To learn more about guest topics, contacting a guest or becoming a guest on the Franchise Business Radio show simply email [email protected]
John Quattrocchi, owns a CPA practice. and offers end to end accounting and tax services to franchisors and franchisees. Quattrocchi was interviewed by Franchise Business Radio Host and Certified Franchise Consultant, Pamela Currie, and explains financial terms and tax advantages for business owners.
Here are some interview excerpts.
Currie: Explain what is meant by gross revenue versus net?
Quattrocchi: Gross revenue is total sales. The total amount of money you bring in the house. Net profit is how much is left after paying all your bills and your expenses. Let me say this about total sales and net profit; it is important to understand that franchisors usually set their royalties based on the franchisee’s total sales. So, the franchisor gets paid off of the top line and then the business owner (franchisee) gets to keep and profit off of the bottom line number, which is the net or the cashflow number.
Currie: How does a franchise business owner receive benefits and tax advantages?
Quattrocchi: When an individual becomes a business owner, he instantly morphs into two people. He is the owner that has to be compensated and he’s actually the employee in the business that has to be compensated. So, he might have an officer's salary where he takes out a salary and compensation there. And then he gets paid on the bottom line profit. But in reality, there are other certain advantages that we may take on the tax side. I like to divide tax expenses into three basic categories. There’s the “Ordinary and Necessary Category”, such as rent, utilities, repairs, salaries, and wages. Then we have what I call the “Hybrid Expenses”, that we all have as individuals, but because you are self-employed, you might be able to deduct some or most of those expenses. That would be things like your car expenses, cell phone, maybe your computers, your internet at home and things of that nature that you use partially or mostly using in your business. Then we have other tax advantage situations that I put in a third category simply because they are tax deductible. The most basic would be putting in a retirement plan. Retirement plan for a self-employed guy is basically where you take money out of one pocket and you put it in another, and you get a tax break for it. Obviously, you can’t use that money until you retire. It’s a tremendous tax saving.
The Franchise Business Radio show is a platform to bring together franchise professionals to connect, educate and collaborate to serve the franchise community and those considering franchise ownership.
Spotlighting Leaders in the Franchise Industry, experts in funding, legal, marketing and consulting.
Franchise Business Radio hosted by:
Pam Currie, Founder
Franchise Intellect, Inc
Made possible in part by:
Host Pamela Currie, Franchise Intellect, visit: http://www.FranchiseIntellect.com
Also made possible in part by:
Franchise City, visit http://www.Franchise.city