036 | Common printing problems and troubleshooting tips
03/08/23 • 61 min
Looking for how to solve those pesky printing problems? Bracknell-based PaperCutter, technical support engineer Jemma Roxburgh, drops by the show and tells PaperCutter Kieron all about the most common PaperCut printing problems and how to troubleshoot them. Slight disclaimer, we're mainly referring to issues experienced in PaperCut MF and PaperCut NG managed print environments, but we also have some PaperCut Hive and PaperCut Pocket tips. Tune in to hear all the top tips on how to cure your printing woes. As well as some fun anecdotes about the wild and wacky world that is working in technical support.
Episode timestamps:
- Introduction 0:13
- A bit about Jemma and how PaperCut support works 3:51
- Printing problems overview 7:21
- How to log in 9:47
- Site down situations 12:30
- Upgrading too high 18:01
- Print Nightmare 19:55
- BYOD printing issues 23:15
- Mobility Print troubleshooting 26:48
- Print Deploy troubleshooting 32:24
- Secure Print Release 36:47
- MFD issues 38:22
- Printer driver tips 42:47
- Network issues 46:24
- PaperCut application server specs 49:00
- PaperCut Hive and PaperCut Pocket tips 52:29
- Thank you Jemma 55:51
- Printing problems summary 56:50
Looking for how to solve those pesky printing problems? Bracknell-based PaperCutter, technical support engineer Jemma Roxburgh, drops by the show and tells PaperCutter Kieron all about the most common PaperCut printing problems and how to troubleshoot them. Slight disclaimer, we're mainly referring to issues experienced in PaperCut MF and PaperCut NG managed print environments, but we also have some PaperCut Hive and PaperCut Pocket tips. Tune in to hear all the top tips on how to cure your printing woes. As well as some fun anecdotes about the wild and wacky world that is working in technical support.
Episode timestamps:
- Introduction 0:13
- A bit about Jemma and how PaperCut support works 3:51
- Printing problems overview 7:21
- How to log in 9:47
- Site down situations 12:30
- Upgrading too high 18:01
- Print Nightmare 19:55
- BYOD printing issues 23:15
- Mobility Print troubleshooting 26:48
- Print Deploy troubleshooting 32:24
- Secure Print Release 36:47
- MFD issues 38:22
- Printer driver tips 42:47
- Network issues 46:24
- PaperCut application server specs 49:00
- PaperCut Hive and PaperCut Pocket tips 52:29
- Thank you Jemma 55:51
- Printing problems summary 56:50
Previous Episode
035 | How to get PaperCut software
Ever found it difficult to buy PaperCut software? Unsure what the difference is between PaperCut Resellers and PaperCut Authorized Solution Centers and PaperCut Authorized Partners? Can't tell the difference between Technical Support, Technical Services, and Customer Care? We have the episode for you. PaperCutter Kieron is joined by two traveling Portland PaperCutters, Shari and Ariel, to answer the question: how do you get PaperCut software? They also explain the PaperCut ecosystem and who to talk to during each stage of your software-buying journey.
Next Episode
037 | Printing and the cloud: everything you need to know
It's another Print Geeks assemble episode! PaperCutters Kieron and Jamie are joined by regular and print industry veteran, PaperCutter Lucas, and making her Print Geeks debut is Rebecca Ballantyne, from our Customer Experience team. And we're talking about the cloud again. Specifically, we dive into everything you need to know about printing and the cloud: Why is the cloud a hot topic in the print industry? What is cloud printing? What is cloud print management? Why are businesses moving their printing to the cloud? All those questions and more are answered in this all-star panel.
Episode timestamps:
- Intro 0:13
- "Printees" not customers 3:19
- What's the deal with printing and the cloud? 4:08
- Cloud printing vs cloud print management 4:56
- The "print pyramid": infrastructure, enablement, and management 6:37
- What "printees" mean when they say cloud 10:14
- Who says "cloud" anyway? 12:46
- What printing problems? 14:09
- Printing from cloud storage 16:33
- Back to the print pyramid! 17:29
- Private, public, and hybrid cloud 18:29
- Hardware lease agreements and the cloud 20:59
- What's a "server" anyway? 21:53
- Why are we talking about the cloud like it's 2009? 24:43
- Print: the "last bastion" of the cloud 26:12
- How cloud-hosted print software works... 31:14
- Think "printing problems" before thinking cloud 33:54
- Summary 36:45
- Outro 40:31
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