Ep. 5 : Consumer Duty - What are best practices? Dectech Discusses

07/03/23 • 24 min

In the fifth episode, we were delighted to have Dectech’s founders, Dr. Henry Stott and Professor Nick Chater discuss the new Consumer Duty rules by the Financial Conduct Authority (FCA), which come into effect this month. They broadly answer three key questions: how Consumer Duty came about, what the psychology behind Consumer Duty is, and what this now means for the financial service industry in practice. They also give an outlook on future trends in Consumer Duty and ethics in companies, that are spreading to sectors beyond financial services.

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Ep. 4 : Inflation - What is it & how do you navigate it? Dectech Discusses

In the fourth episode, we were delighted to have Dectech’s founders, Dr. Henry Stott and Professor Nick Chater discuss the currently high levels of inflation. They broadly answer three key questions: how economists measure inflation, how it is perceived by the wider population, and what is its effect on businesses?

Specifically, this episode explores the psychology of inflation using a Behavioural Science lense. Among the topics discussed are: how measures of inflation relate to price perceptions, how consumers recognise inflation via different reference prices, and how businesses can adjust their prices in a way that is acceptable to customers.

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Ep. 6 : AI - Can it protect consumers? Dectech Discusses

In the sixth episode, we were delighted to have Dectech’s founders, Dr. Henry Stott and Professor Nick Chater discuss how AI is influencing financial services. Specifically, they consider whether AI can help to comply with the new Consumer Duty rules, and with protecting consumers. They explore what banking activities are being augmented by AI, what role AI can play in meeting the new Consumer Duty requirements, and they give an outlook on future developments in AI and its applications.