
Good Things Happening in Pharmacy | Pharmacy Crossroads
08/11/21 • 41 min
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Ken Thai, PharmD | Pharmacy Crossroads
Ken Thai, PharmD. is a truly remarkable pharmacy owner, leader and entrepreneur. And the good news is he shares several of his management philosophies and business ideas on this podcast. A graduate of the University of Southern California School of Pharmacy, Thai owns, or is a partner in several pharmacies. He is the founder of the 986 Pharmacy franchise program. The web site, 986pharmacy.com, lists 13 locations in 3 states. Building on his expertise combined with that of his partners they have created a unique GPO, K&B Associates. The group focuses on helping members buy better, work smarter and share ideas on how to expand into LTC or 340B contracts or manage more effectively. If that isn’t enough, he is the immediate past president of the California Pharmacist Association with a passion for reigning in PBM abuses. He even shares information on a couple legislative battles the California association in waging. Thai shares a remarkable business venture they have started that involves a Pharmacy Fellowship supported by his pharmacy, the USC School of pharmacy and a physician clinic. In the program a pharmacist on Thai’s team is contracted to work in the clinic and provide support to doctors, nurses and physician assistants and then run a follow up clinic in one of Thai’s pharmacies. If you are looking for information or inspiration on new, more and better things you can do to operate your pharmacy more profitably you’ll find this podcast of interest. This episode of Pharmacy CrossRoads is sponsored by Compliant Pharmacy Alliance. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Building a Productive Team at your Community Pharmacy | Pharmacy Crossroads
Steve Maki RPh at Spruce Mountain Pharmacy Spruce Mountain Pharmacy is located in the beautiful rural country side in the town of, Jay, Maine. Coming in at about 2000 square feet it would appear, to the casual observer to be pretty typical of an independent community pharmacy. But, what owner Steve Maki, PharmD is doing with his team is far from typical. In this episode of PharmacyCrossRoads Maki share his philosophy and some practical ideas on how to turn is staff into a well-oiled healthcare and customer service team. Two years ago, Maki moved his pharmacy into a new, more spacious and more effectively laid out facility and brought in some new technology. Supporting the move and adopting the new technology was a BIG ask for his staff. But by listening, taking advice and delegating tasks things worked out well. As a special bonus Maki has offered up to PharmacyCrossRoads listeners a copy of his 3-page task list. The list shows the key performance indicators (KPI’s) for each of the nine major job categories assigned to team members. While the specific KPI metrics the list includes may not be right for your pharmacy, it is felt that at least seeing how the list is laid out and seeing specific numbers allotted to each task may be helpful. For a free copy of the list email me at: [email protected] Thank you to Compliant Pharmacy Alliance & RxSafe for supporting this podcast episode and the Pharmacy Podcast Network. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
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