Now That's IT: Stories of MSP Success

In this episode of Now That's IT: Stories of MSP Success, we sit down with Boyd Smith, the founder and president of TechKnowledgey, to explore his incredible journey from being self-employed to becoming a successful business owner.

Boyd shares his unique perspective on the crucial differences between being self-employed and owning a business, highlighting the importance of building a reliable team and creating robust systems. Discover how Boyd navigated the challenges of the Great Recession, managed financial struggles, and built a trusted client base that has stayed with him through thick and thin.

Tune in to learn:

• The pivotal moments that shaped Boyd's entrepreneurial mindset
• Strategies for transitioning from a break-fix model to managed services
• Insights on financial management and the importance of knowing your numbers
• The role of trust and relationship-building in client retention and business growth
• Boyd's approach to hiring the right people and fostering a strong, cohesive team

Boyd's story is not just about business success; it's about resilience, grit, and the relentless pursuit of excellence. Whether you're just starting out or looking to scale your existing business, this episode is packed with valuable lessons and practical advice that you can apply to your own journey.

Join us for an engaging and inspiring conversation that will leave you motivated to take your business to the next level.

N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.

'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew..... Now, that's it.
This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

In this episode of Now That’s IT: Stories of MSP Success, we dive deep with Stephen Riddick, President of CSP, Inc., as he shares his unconventional journey from contemplating law school and ski-bumming in Jackson Hole to mastering enterprise sales at Cisco. Stephen knew he couldn’t just walk into his family’s business—he needed to earn his place by proving himself outside the company. Discover how he leveraged his experience at a global tech giant and an MBA from Duke to transform CSP from a hardware-centric company into a thriving Managed Service Provider. Whether you’re an MSP owner looking to scale or an aspiring entrepreneur seeking inspiration, Stephen’s story of growth, leadership, and strategic vision is packed with insights and actionable takeaways. Don’t miss this compelling episode on what it truly takes to earn your leadership in the IT world!

N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.

'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew..... Now, that's it.
This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Unearth the secrets of prioritizing the end user to transform your business with Chris Janssen. In a power-packed discussion, we dissect his company's significant shift from 80% projects to 80% managed services within a decade. Pick up tips on what it takes to be a successful technician or consultant, as Chris emphasizes the importance of attitude, work ethic, and a willingness to do more for the customer. We also delve into the nuances of transitioning from technical environments to customer adoption programs.
In the second half, we explore the creation of fresh roles like partner success managers and customer success managers, and Chris’s decision to maintain on-site managed services for a personal touch with clients. Discover the key role of customer feedback in driving product development decisions and boosting customer satisfaction. Chris’s insights into customer-centric strategies for business growth are not to be missed. So tune in, and let’s navigate the journey of putting the customer first together.

N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.

'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew..... Now, that's it.
This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

In this episode of "Now That's IT: Stories of MSP Success," we sit down with Marco La Vecchia, the Chief Revenue Officer at Produce8, to uncover the secrets behind his remarkable success in the managed service provider (MSP) industry. From his early days at N-able to his leadership roles at AVG and Fully Managed, Marco has consistently driven growth and innovation through strategic sales initiatives.

Marco shares his journey from an aspiring professional golfer to a key player in the MSP world, providing invaluable insights into how sales can be the catalyst for scaling your business. He discusses the importance of building a strong sales culture, the traits to look for in top-performing salespeople, and the crucial role of a dedicated sales leader.

Listeners will learn about:

• The "work hard, play hard" ethos that propelled N-able to success.
• How leading with a security-first approach at AVG reshaped the MSP landscape.
• The transformative sales strategies that grew Fully Managed from a local MSP to a national powerhouse.
• The significance of aligning sales and marketing efforts to drive qualified leads and close deals.
• Marco's current venture at Produce8 and how it's set to revolutionize productivity for MSPs.

Whether you're an established MSP owner or just starting, Marco's proven growth tactics will provide you with actionable strategies to elevate your sales game and scale your business. Tune in to gain a wealth of knowledge from one of the industry's most respected leaders.

Don't miss this episode packed with expert advice and real-world examples of how effective sales tactics can lead to extraordinary growth in the MSP space.

N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.

'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew..... Now, that's it.
This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

In this episode of the "Now That's It" podcast, host Chris Massey sits down with Scott Bernoudy, a seasoned IT professional, entrepreneur, and owner of Open Approach. Dive deep into Scott's unexpected entry into the world of IT, starting from his days at a bike shop to a dairy farm, to becoming the owner and CEO of a thriving MSP. Listen as Scott reflects on the challenges of his early business days, the importance of adaptability, and the transformative power of peer groups. From discussing the emotional toll of entrepreneurship to the passion that drives business growth, this episode offers a candid look into the highs and lows of a tech entrepreneur's journey. Whether you're an aspiring entrepreneur, an IT enthusiast, or someone looking for genuine business insights, this conversation with Scott Bernoudy is a must-listen!

N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.

'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew..... Now, that's it.
This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.