S3 Ep36 (Mini-Episode)-Career Path & Consumer Affairs w/Jon Cox, Sr. Manager-Consumer Affairs|Marketing-Wellness Pet Company
02/15/22 • 13 min
My guest this week on the My Curious Colleague Podcast is my colleague, Jon Cox, Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. This is 2nd in my series of talking the Consumer Care function as part of guests' career paths. (Yes-He was on the podcast last week talking opening about Recalls)
💜 Jon has been a leader in the Consumer Care space And... has recently served as Chair-Elect of SOCAP (the Society of Consumer Affairs Professionals) & currently serves as SOCAP’s Chairperson.
So... thank you Jon for joining me on S3 Ep36 on the My Curious Colleague podcast.
#MyCuriousColleague #Consumercareleadership #careers #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational
--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
My guest this week on the My Curious Colleague Podcast is my colleague, Jon Cox, Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. This is 2nd in my series of talking the Consumer Care function as part of guests' career paths. (Yes-He was on the podcast last week talking opening about Recalls)
💜 Jon has been a leader in the Consumer Care space And... has recently served as Chair-Elect of SOCAP (the Society of Consumer Affairs Professionals) & currently serves as SOCAP’s Chairperson.
So... thank you Jon for joining me on S3 Ep36 on the My Curious Colleague podcast.
#MyCuriousColleague #Consumercareleadership #careers #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational
--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
Previous Episode
S3 Ep35 A Recall 101 of Sorts w/Jon Cox, Sr. Manager, Consumer Affairs | Marketing, the Wellness Pet Company
My guest this week on the My Curious Colleague #Podcast is a colleague who started leading the Consumer Care Team during a recall...yes – you’ve heard right – a challenging time to start a new role AND... I said the “R” word.
In fact we say the “R” word quite a bit in this episode. My guest is my colleague, @Jon Cox, Sr. Manager, Consumer Affairs - Marketing at the Wellness Pet Company.
Jon is so open on this topic of Recalls and I’m grateful to get the conversation started on the My Curious Colleague #Podcast.
And he takes us thru the details...
THINK – A Recall 101 of sorts, Tips to keep your Team going and motivated during an event, steps in a recall process to consider w/internal folks and potentially outside vendors. creative ways to expand your staff support, report methodologies to review - to name just a few.
Jon has been a leader in the Consumer Care space for the past 10+ years And... has recently served as Chair-Elect of SOCAP (the Society of Consumer Affairs Professionals) & currently serves as SOCAP’s Chairperson.
So... thank you Jon for joining me on S3 Ep35 on the My Curious Colleague podcast.
#MyCuriousColleague #Consumercareleadership #recallevents #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational
--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/messageNext Episode
S3 E37 How Insights in EX & GX (Employee & Guest Experience) informed her current work w/Helen Horsham-Bertels, Principal-Bago Consulting
Hello My Curious Colleagues...! This week my guest is my colleague, Helen Horsham-Bertels, Principal – Bago Consulting.
I knew of Helen when she held Global leadership roles at Starwood Hotels & Resorts in Customer Care, Guest Experience and Guest Communications. So... did you know that she now is a consultant and conducts trainings with clients, including DEI topics and Unconscious Bias...?
Our conversation included – What moved Helen to expand her focus on the Guest Experience to include the Employee/Staff Experience, as well as outcomes a Team can expect delving into and implementing her & her partner Muriel’s work.
💜 So... thank you Helen for joining me on S3 Ep 37 on the My Curious Colleague podcast...
#MyCuriousColleague #DEItraining #CPGCX #caringdeeplyforyourconsumers #Inclusion
--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/messageIf you like this episode you’ll love
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