Ch 13: Emotional Intelligence

Working with emotions can be scary, and we are taught to suppress our feelings in order to work in organizations. We can learn the science of emotions in order to tap into their power.

Emotional intelligence (or EI) is the ability to use the information in emotions to make decisions and reach goals. Because leadership involves working through others, it is not surprising that EI is more predictive of leadership success than IQ or personality characteristics.

These skills ​​underlie the MindShift from Self-Awareness to Interpersonal Awareness. Interpersonal awareness allows you to communicate, negotiate, and influence effectively, as well as build strong relationships and create effective teams.

Experiment: Understanding and Using Feelings

1. Labeling emotions and letting them shift
2. Using breathing and meditation to work with feelings
3. Moving from meaning to action--deciding what to do with your feelings
4. Practicing principles of assertive communication

Experiment: Empathy and Emotional Attunement

Using non-verbal cues to track and read emotions.

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