Ch 13: Emotional Intelligence
08/27/24 • 24 min
Working with emotions can be scary, and we are taught to suppress our feelings in order to work in organizations. We can learn the science of emotions in order to tap into their power.
Emotional intelligence (or EI) is the ability to use the information in emotions to make decisions and reach goals. Because leadership involves working through others, it is not surprising that EI is more predictive of leadership success than IQ or personality characteristics.
These skills underlie the MindShift from Self-Awareness to Interpersonal Awareness. Interpersonal awareness allows you to communicate, negotiate, and influence effectively, as well as build strong relationships and create effective teams.
Experiment: Understanding and Using Feelings
- Labeling emotions and letting them shift
- Using breathing and meditation to work with feelings
- Moving from meaning to action--deciding what to do with your feelings
- Practicing principles of assertive communication
Experiment: Empathy and Emotional Attunement
Using non-verbal cues to track and read emotions.
Hosted on Acast. See acast.com/privacy for more information.
Working with emotions can be scary, and we are taught to suppress our feelings in order to work in organizations. We can learn the science of emotions in order to tap into their power.
Emotional intelligence (or EI) is the ability to use the information in emotions to make decisions and reach goals. Because leadership involves working through others, it is not surprising that EI is more predictive of leadership success than IQ or personality characteristics.
These skills underlie the MindShift from Self-Awareness to Interpersonal Awareness. Interpersonal awareness allows you to communicate, negotiate, and influence effectively, as well as build strong relationships and create effective teams.
Experiment: Understanding and Using Feelings
- Labeling emotions and letting them shift
- Using breathing and meditation to work with feelings
- Moving from meaning to action--deciding what to do with your feelings
- Practicing principles of assertive communication
Experiment: Empathy and Emotional Attunement
Using non-verbal cues to track and read emotions.
Hosted on Acast. See acast.com/privacy for more information.
Previous Episode
Ch 12: Communication
Effective communication involves making the mindshift from exchanging information (Giving and receiving information) to communication (Creating a two-way dialogue with a wide constituent group about your organization’s activities). A dialogue is a creative process where we are open and do not have a preconceived idea of where we will go. Communication shares the same root as “communion.” Thus, at its core, communication is about connecting, sharing, and community. The heart of communication is caring about another person and making the intention to connect.
Experiment: Mindful Dialogue
Mindful Dialogue is speaking and listening with careful attention, and is based on two essential components: Deep Listening and Focused Speaking. The exercise involves 3 steps: preparing ourselves to listen, developing our self-awareness in the moment, and developing our message. I present principles for each of these steps.
Experiment: Listening with Beginner’s Mind
To listen with an open, beginner’s mind takes practice. It involves suspending our biases and preconceptions.
Experiment: Speaker/Listening
In speaker/listener, two people practice listening to each other with the intention to go to the 4th level of listening.
Hosted on Acast. See acast.com/privacy for more information.
Next Episode
Ch 14: Relationship Building, Negotiating and Networking
Relationships are the core of business. To be successful we not only need to be able to build individual relationships, but to make the mindshift to networking, which is building a broad network of relationships with teammates, customers, subordinates, peers, vendors, board members, community and government representatives.
Experiment: Key Constituent Mapping
We can map out our key constituents and build a plan to invest in each relationship.
Experiment: Collecting 360 feedback
Understanding others’ perspectives is key to building relationships and influencing.
Hosted on Acast. See acast.com/privacy for more information.
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