Episode 62: Why We Should WOW our Patients - Focus on the Patient Experience

01/30/24 • 13 min

In this episode, we're diving into a critical aspect of healthcare that affects both providers and patients alike – the patient experience. While medical expertise is undeniably crucial, the way patients are treated and how their time is valued can leave a lasting impression. So, in this episode, we’ll explore practical strategies and insights into enhancing these aspects of patient care. Let's dive in!

It's easy to fall into the trap of thinking, “We’re providing great quality care, isn’t that enough? Why should I worry any further about the patients’ experience?” As healthcare is fast becoming a commodity, patient loyalty can be made or broken with a focus on how they experience all aspects of their care. If patient experience is a focus for you and your leadership team, it can be the differentiator that propels you to success, and if ignored, it can be the death knell for your practice. With social media and feedback at the speed of a tweet, word travels quickly. Let’s make the word about your practice positive!

In our conversation today, we'll explore how high touch, excellent service, respecting the patient's time, and the use of technology play pivotal roles in shaping patient experiences. These elements, when effectively integrated, can transform the healthcare journey, making it more humane, efficient, and satisfying for patients.
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Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Previous Episode

Episode 61: Time to Wrap It Up? Navigating the Sale of Your Medical Practice

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In this episode, we’re tackling a topic this is critical for many physicians: Selling Your Medical Practice. Whether you're nearing retirement, looking to shift careers, or considering other ventures, understanding the intricacies of this process is vital.

Selling a practice is more than a transaction; it's a transition that affects your financial future, your staff, patients, and the community you serve. This episode will guide you through key considerations, from financial evaluations to finding the right successor, ensuring you make informed decisions for a successful sale.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Next Episode

Episode 63: Put Me In, Coach! How Physicians Can Benefit from Engaging an Executive Coach - A Conversation with Karl Pister

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Taking performance to the next level frequently demands more than we know to do for ourselves. This is where a coach can come in, and this episode explores specifically why a physician might want to consider retaining an Executive Coach.
I get to talk with Karl Pister, founder and president of The Coaching Group, Inc. Karl has extensive coaching, counseling, and training background, having worked in the field of executive coaching, training, and individual and marital counseling for over 34 years.

His background in conflict management, negotiation, executive development, employee relations, and leadership allow the coaching and training to have a current and timely application to the business world. He has been primarily focused on work within the healthcare space for the past decade, including some pivotal work with physicians. Tune in to hear about his work, and the shifts he's been able to create with his clients in their pursuit of leadership positions and their own professional excellence.

Karl can be contacted at: https://coachinggroupinc.com/
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com