"If you're good, you can perform. If you're nice, you can come back" - Josh Taerk | Your reputation IS your brand

06/02/23 • 39 min

Today’s episode focuses on the energy exchange between guests and guest service. There’s a similar phenomenon that happens on stage with performance artists - energy is exchanged between audiences and performers. But does that performance stop at the end of the show? At the end of the song? At the end of the album? Maybe not.

I want to introduce a close personal friend of mine who is now considered a part of my family. He is a Billboard-chart topping recording artist from Toronto Canada with several albums under his belt, a well-established singer/songwriter and musician from Toronto, Canada, who just signed with AMG Sony Music....and most recently did a four-day stream on the app Twitch, playing music and raising money for Variety International....he has performed all over Canada, and the UK....with an upcoming tour planned in the US....here is Josh Taerk.

In our interview, we ask him the hard-hitting questions:

Was there ever a time in your life when you had to make a decision based on how your choice would affect your reputation or brand? And how did you handle it?
As an accomplished musician, how important is your reputation to your brand?
For celebrities, what do you think their role is when interacting in the public eye?
Do you know of anyone who was in a situation who had their brand tarnished and had to build it back up?
And how hard would it be to build up your reputation to where it needs to be, positively?
Do you have any advice for anyone wanting to restructure or even maintain their brand/reputation?

Featured song by Josh Taerk called Beautiful Tragedy......check him out on any streaming service! And be sure to look out for Josh’s new single Hold On Virginia Coming out on June 16th.

Les also covers his views on social media posts, what reputation means to him and how he applied reputation management to his brand, what reviews mean to your reputation and shows how some of the worst ways of acknowledging bad reviews can hurt your business instead of help it.

Support the Show.

#customer-service #guest-service #career-advice
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"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.

For official Disney information, visit Disney directly.
For official Planet Hollywood information, visit Planet Hollywood directly.
For official Warner Brothers Store information, visit Warner Brothers Store directly.

In our interview, we ask him the hard-hitting questions:

Was there ever a time in your life when you had to make a decision based on how your choice would affect your reputation or brand? And how did you handle it?
As an accomplished musician, how important is your reputation to your brand?
For celebrities, what do you think their role is when interacting in the public eye?
Do you know of anyone who was in a situation who had their brand tarnished and had to build it back up?
And how hard would it be to build up your reputation to where it needs to be, positively?
Do you have any advice for anyone wanting to restructure or even maintain their brand/reputation?

Featured song by Josh Taerk called Beautiful Tragedy......check him out on any streaming service! And be sure to look out for Josh’s new single Hold On Virginia Coming out on June 16th.

Support the Show.

https://forms.gle/tc44HsSThw2KECjd9

Follow Les on:

For official Disney information, visit Disney directly.
For official Planet Hollywood information, visit Planet Hollywood directly.
For official Warner Brothers Store information, visit Warner Brothers Store directly.

Previous Episode

Guest service is HUGE in Japan!

In this episode, we report on experiencing first-hand what guest service is like as a customer in Japan versus the United States. We recount customer service scenarios such as retail, convenience stores, economic structure differences and even subtle body language nods that make a big difference in Japan.

Unspoken rules of Japanese culture become very apparent versus the customs of the United States. From how you pay for goods and services, to accepting a receipt at the end of the transaction, the subtle ways of Japanese guest service influence change your approach forever. It taught Les to be more proud and show gratitude for each transaction in a guest service setting.

Greg uncovers what it’s like to be in a sales environment that doesn’t depend on upselling or upgrading the buyer’s intentions. The impact it has on the customer experience is vastly different than the United States shopping experience. Do the market and customer base differences beg the question, is it better to play a long-term customer retention versus a short-term money grab?

Les and Greg talk about how Universal Studios Japan operates and showcases how the Japanese culture combined with the approach to customer service makes a huge impact on every guest. Greg witnessed that Japanese citizens have a greater appreciation and awareness of what’s happening around them and choose to react efficiently and respectfully.

This episode was sponsored by Panda Travel. Go to pandaonline.com to book your next group tour leaving from Honolulu to destinations in Japan and South Korea.

Support the Show.

https://forms.gle/tc44HsSThw2KECjd9

Follow Les on:

For official Disney information, visit Disney directly.
For official Planet Hollywood information, visit Planet Hollywood directly.
For official Warner Brothers Store information, visit Warner Brothers Store directly.