Guest service is HUGE in Japan!

In this episode, we report on experiencing first-hand what guest service is like as a customer in Japan versus the United States. We recount customer service scenarios such as retail, convenience stores, economic structure differences and even subtle body language nods that make a big difference in Japan.

Unspoken rules of Japanese culture become very apparent versus the customs of the United States. From how you pay for goods and services, to accepting a receipt at the end of the transaction, the subtle ways of Japanese guest service influence change your approach forever. It taught Les to be more proud and show gratitude for each transaction in a guest service setting.

Greg uncovers what it’s like to be in a sales environment that doesn’t depend on upselling or upgrading the buyer’s intentions. The impact it has on the customer experience is vastly different than the United States shopping experience. Do the market and customer base differences beg the question, is it better to play a long-term customer retention versus a short-term money grab?

Les and Greg talk about how Universal Studios Japan operates and showcases how the Japanese culture combined with the approach to customer service makes a huge impact on every guest. Greg witnessed that Japanese citizens have a greater appreciation and awareness of what’s happening around them and choose to react efficiently and respectfully.

This episode was sponsored by Panda Travel. Go to pandaonline.com to book your next group tour leaving from Honolulu to destinations in Japan and South Korea.

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#customer-service #guest-service #career-advice
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"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.

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