Revolutionizing Commerce: The Future of Self-Service Payments with Elyssa Steiner, CMO of Cantaloupe | Episode 368

01/16/25 • 28 min

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Unlock the future of self-service payments as Elyssa Steiner, Chief Marketing Officer at Cantaloupe, joins us to uncover the latest innovations redefining the commerce landscape. Elyssa brings her extensive experience in marketing and self-service technology to our discussion, offering a compelling look at how Cantaloupe is leading the charge with cutting-edge payment solutions and analytics. We explore the profound shift towards cashless transactions, heightened by the global pandemic, and the ripple effects this has on consumer habits and business operations. From vending machines to futuristic smart stores on university campuses, Elyssa paints a vivid picture of a cashless world where convenience and technology go hand in hand.
Our conversation delves into the transformative power of AI and emerging technologies that are set to revolutionize consumer experiences and retail operations in 2025 and beyond. Discover how AI is making shopping more personalized through clever recommendations and dynamic pricing, while helping businesses optimize with predictive analytics and smarter inventory management. We're taking a close look at innovative technologies like weighted shelf systems and seamless mobile integration that promise frictionless payment experiences, particularly in entertainment venues. Elyssa shares insights on the challenges and triumphs of scaling these advanced solutions and how Cantaloupe continues to push the boundaries in retail technology. This is a must-listen for anyone intrigued by the evolving world of self-service commerce and the digital payment revolution.

Previous Episode

Carlos Vega, Co-Founder & CEO of Tesorio | Episode 367

Carlos Vega, Co-Founder & CEO of Tesorio, joins us to share his remarkable journey from Panama to the U.S. and back, offering a fresh perspective on revolutionizing financial operations. Discover how Tesorio is transforming the post-sales processes for industries like B2B SaaS, manufacturing, and professional services by enhancing cash flow predictability. With a fully distributed team across the Americas, Tesorio is addressing inefficiencies head-on, replacing outdated methods with innovative solutions. Gain insights into Carlos's vision and how his experiences have shaped Tesorio's mission, including its seamless integration with financial and CRM systems.
The episode takes an intriguing turn as we explore future trends in the payment industry, focusing on the concept of "convergent evolution" in software development. We delve into how increased competition is shifting focus from traditional competitive advantages to data-driven strategies and brand reputation. Carlos sheds light on how reimagining cash flow as a data problem can optimize forecasts through network thinking and data connectivity. Uncover the challenges of extended payment terms in B2B transactions and the potential transformation of accounts receivable and payable for enhanced efficiency.

Next Episode

Perryn Holtrop, CEO & Founder at PayNation | Episode 369

Get ready to uncover the hidden intricacies of the B2B payments world with Perryn Holtrop, the innovative mind behind PayNation. Known for transforming payment efficiency in the manufacturing, distribution, and wholesale sectors, Perryn reveals how his company sets itself apart by seamlessly integrating with accounting and ERP systems to cut down on double entries. This episode promises to enlighten listeners about PayNation’s client-centric approach, focusing on consultative solutions rather than price wars, and tackling the unique challenges faced by middle-market businesses in the US.
Join Perryn and me on a reflective journey through his entrepreneurial past, from early days in auto security to managing comedy acts and ultimately staking his claim in the payments industry during the COVID-19 pandemic. Personal anecdotes highlight how the flexibility of the payments field allows for a rewarding balance between business and family life, including his daughter's athletic pursuits and his son's brief stint with cold calling. Explore the often misunderstood world of payments as we distinguish the field’s opportunities and challenges, making this episode a must-listen for seasoned professionals and newcomers alike.

Leaders In Payments - Revolutionizing Commerce: The Future of Self-Service Payments with Elyssa Steiner, CMO of Cantaloupe | Episode 368

Transcript

Speaker 100:00:01.040

Welcome to the Leaders in Payments podcast , where we talk to C-level leaders from across the payments landscape . We'll be discussing the products and services that impact the payment space today , as well as trends and predictions for the future of payments . We will also hear stories from our guests about their journeys to the top .

Greg Myers00:00:18.500