Communications 101: How to Manage Expectations
12/05/22 • 20 min
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What Are Expectations?
Expectations refer to the beliefs we hold about the outcomes of events. While our expectations play an essential role in determining what happens and can contribute to goal-directed behaviour, they can also lead to disappointment when reality does not match what we had hoped would happen.
Why do we frequently neglect managing expectations?
From my experience coaching clients across several industries, it's not common for people to proactively address expectations. However, when we don't proactively manage expectations, it increases the risk of workplace conflicts but can also threaten organisational performance.
Why do people frequently neglect managing expectations?
People don't consciously avoid managing expectations. Instead, many of us don't know why talking about interpersonal issues such as expectations is essential. When things are not on the radar, they are not considered necessary and, as a result, are not addressed.
People put concrete topics first.
From my experience, many organisations prioritise quantitative and concrete topics such as technical, numerical, or project-related issues over qualitative and interpersonal issues. Many organisations I engage with speak highly of the importance of psychological safety and feedback culture, but at the same time, many struggle with establishing the fundamentals of these principles in their organisations. Why is this?
People find it hard to switch to a relationship-level discussion
I think the main reason is people find it hard to engage with what is often called the soft-skills (from my experience, we should rename them hard skills). Talking about expectations requires moving from a content-level discussion to a relationship-level discussion.
REFERENCES:
S1 E20: Communications 101: The Art & Science of Constructive Confrontation & ConversationS2 E1: Communications 101: Learning How to Forge Psychological SafetyS2 E19: Communications 101: How to Give Feedback: Learning to Communicate Directly & Diplomatically.
CONNECT WITH ME:
webpage: www.MINDtalk.no
Instagram @itsaninsidejob_MINDtalk
LinkedIn: @JasonLiem
Twitter: @MINDtalkCoach
Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTER
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Get in touch with us! We’d appreciate your feedback and comments.
What Are Expectations?
Expectations refer to the beliefs we hold about the outcomes of events. While our expectations play an essential role in determining what happens and can contribute to goal-directed behaviour, they can also lead to disappointment when reality does not match what we had hoped would happen.
Why do we frequently neglect managing expectations?
From my experience coaching clients across several industries, it's not common for people to proactively address expectations. However, when we don't proactively manage expectations, it increases the risk of workplace conflicts but can also threaten organisational performance.
Why do people frequently neglect managing expectations?
People don't consciously avoid managing expectations. Instead, many of us don't know why talking about interpersonal issues such as expectations is essential. When things are not on the radar, they are not considered necessary and, as a result, are not addressed.
People put concrete topics first.
From my experience, many organisations prioritise quantitative and concrete topics such as technical, numerical, or project-related issues over qualitative and interpersonal issues. Many organisations I engage with speak highly of the importance of psychological safety and feedback culture, but at the same time, many struggle with establishing the fundamentals of these principles in their organisations. Why is this?
People find it hard to switch to a relationship-level discussion
I think the main reason is people find it hard to engage with what is often called the soft-skills (from my experience, we should rename them hard skills). Talking about expectations requires moving from a content-level discussion to a relationship-level discussion.
REFERENCES:
S1 E20: Communications 101: The Art & Science of Constructive Confrontation & ConversationS2 E1: Communications 101: Learning How to Forge Psychological SafetyS2 E19: Communications 101: How to Give Feedback: Learning to Communicate Directly & Diplomatically.
CONNECT WITH ME:
webpage: www.MINDtalk.no
Instagram @itsaninsidejob_MINDtalk
LinkedIn: @JasonLiem
Twitter: @MINDtalkCoach
Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTER
- takes 5 seconds to fill out
- receive a fresh update every Wednesday
Previous Episode
Mapping Threats & Mitigating Risk: Advice on Building Organisational Resilience from a Former Detective & Soldier. Interview with Paul Henriksen.
Get in touch with us! We’d appreciate your feedback and comments.
Paul Henriksen has more than 20 years work experience from the Norwegian Armed Forces and the police, both in Norway and abroad, as military police NCO, police constable and head of investigations section.
He has a Bachelor in Police Studies from the Norwegian Police University College, with further education within general and digital investigation, readiness management, crisis management, pedagogy and organization and management.
Since 2017, he has been the COO of Einang Safety Consult, a consultant company that specializes in fire safety, HSE, readiness and leadership – both through courses within those fields and through consultant services.
The company specializes in making risk, consequence and vulnerability analyses for private and public businesses, including for fire departments and municipalities. An important part of the company's mission is to ensure the safety of businesses through focus on risk management and continuous improvement of processes related to fire safety, HSE, readiness and leadership.
In this episode, Paul and I explore the questions and issues around the following:
- What did you learn about yourself serving as an MP (military police) in Kosovo and Afghanistan?
- What did the rocket attacks in Kabul teach you about yourself and the human response to life-threatening situations?
- How do first responders and police officers psychologically deal with tragedy?
- How important is it to diffuse and debrief after a crisis or a threatening situation?
- How important is it to have a strong professional network and support system?
- What can individuals do to help themselves process heavy thoughts and emotions after experiencing a difficult situation?
- How do you define resilience – both on a personal and then organisational level?
- What should've the leaders and business owners know about mapping dangers and mitigating risk for their organisation?
RESOURCES:
The Secrets to Mastering Your Time: How to Increase Your Productivity and Get Things Done
REFERENCES:
S2 E1: Learn How to Forge Psychological Safety
S2 E6: Surviving the Pandemic & Learning to Build a Resilient Organisation: Restaurateur Markus GjelsethPaul Henriksen's contact information:
Email: [email protected]
Website: Einang Safety
Facebook: @PaulHenriksen
LinkedIN: @PaulHenriksenSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER
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- receive a fresh update every Wednesday
CONNECT WITH ME:
webpage:
Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTER
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Next Episode
Stories of Resilience from the Ukrainian Battle Front: Interview with Volodymyr Dehtyarov: Soldier, CEO & Athlete
Get in touch with us! We’d appreciate your feedback and comments.
Before February 24, 2022, Volodymyr Dehtyarov he was the co-founder, and CEO of news, Newsfront Communication Agency. It is one of Ukraine's top consultancies with 30+ employees and a client pool including global industry leaders such as BMW, Takeda, Lenovo, Danone, and others.
On the day of the invasion, he joined the Territorial Defense Forces, went through basic training, served in Kyiv region and then was deployed to the front lines in the east of Ukraine.
In July, after four months of war, he was assigned to the Public Affairs Unit of the Command of Territorial Defense Forces in Kyiv.
In this episode, Volodymyr and I explore the questions and issues around the following:
- Could you share some of your experiences fighting on the front lines?
- What did you learned about yourself when under attack at the front line?
- How did you stay resilient? What were some of your strategies?
- What acts of resilience and tenacity have you witnessed in other Ukrainians?
- Do you see parallels of what you do now and your professional life?
- What lessons have you learned that you will take back to your leadership role when you return to the civilian world?
- What do you want those outside? Ukraine to know about the situation right now?
- What can the outside world learn about resilience from Ukrainians?
REFERENCES:
S2 E3: The Need for Empathy: Auschwitz Holocaust Survivor & Author Max EisenS2 E25: Finding Resilience in the War in Ukraine. Sofiya Opatska, Vice Rector at the Ukrainian Catholic University.S3 E2:How to Build an Inclusive Culture. Tove Selnes, Chief People Officer at Storebrand.VOLODYMYR 'S CONTACT INFO:
LinkedIn: @VolodymyrDehtyarovTwitter: @vdehtyarov
Website: Newsfront Communication AgencyCONNECT WITH ME:
webpage: www.MINDtalk.no
Instagram @itsaninsidejob_MINDtalk
LinkedIn: @JasonLiem
Twitter: @MINDtalkCoach
Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTER
- takes 5 seconds to fill out
- receive a fresh update every Wednesday
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