I AM 000

On a winter’s afternoon, eight-year-old Evelyn was at home with her mum, Lauren, and two younger siblings when Lauren suspected she was having an allergic reaction. Lauren got the children into the car to drop them off at their grandfather’s house, so she could go to the nearest hospital. They were almost there when the situation worsened rapidly.

It’s the most important call many of us will ever make, but if you’ve ever wondered what it’s like to be on the receiving end of a police triple zero call, the reality can be confronting.

It was like any other Sunday afternoon for Simon and his five-year-old son Monte and seven-year-old son Casper. The last thing Simon remembers is taking his sons out to the backyard to ride their bikes, but unfortunately, that never happened.

These are the stories from Victoria’s emergency triple zero service. Each episode will give rare access to real-life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences from each case.

ESTA’s Nick 'The Baby Whisperer' Smith features in this I AM 000 podcast. This episode includes excerpts from the experienced dispatcher and call-taker’s phone call helping to deliver baby Moama Hill, with dad Jarrod’s assistance. When the expectant parents Emma and Jarrod suddenly faced the reality of delivering their own baby on the bathroom floor, they called triple zero and spoke to Nick Smith. Nick’s assistance with the delivery of Moana is his twentieth successful delivery of newborns since starting work with ESTA. I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.