Shootings, cardiac arrests and delivering babies - being a triple zero operator

03/12/21 • 14 min

Have you ever wondered what it takes and what it’s like to be a triple zero call-taker? In this episode, you’ll hear from three call-takers about how they got to be in the role and what it’s like, as well as some of the real-life calls they’ve answered.

Previous Episode

Nuisance calls: when not to call triple zero

While it may seem obvious that the triple zero line is for emergencies only, call-takers do receive nuisance and hoax calls that can take them away from genuine emergencies. From false reports to people calling to know who won the footy, what might seem like just another call wastes triple zero and emergency services resources.