EP: 224 Joshua Griffin w/ HVAC Guide For Homeowners - HVAC Strategies for Success and Customer Satisfaction

06/15/24 • 57 min

In our latest episode of HVAC Revealed, we had the pleasure of diving deep into the HVAC industry with the incredible Joshua Griffin! From enhancing customer experience to mastering the art of balancing profitability and service, this episode has it all. Here's a quick glimpse of what we covered:

Key Takeaways

Truly understand and cater to the homeowner's perspective for a superior customer experience: The significance of understanding what homeowners truly want and reverse-engineering the experience to meet those needs.
Harness the Power of Content: Joshua shared how he transitioned from running an HVAC business to creating valuable content on YouTube, amassing 140,000 subscribers. His journey highlights the potential of local, relatable video content in connecting with audiences and driving engagement. Leverage content creation, especially video, to educate and connect with local audiences, enhancing your business reach and impact.
Always have well-structured contracts to build trust and clarity: Joshua emphasized the importance of having proper contracts in place right from the get-go. This not only sets clear expectations but also establishes trust with homeowners.

Tune in to gain more insights and practical tips that could transform your HVAC business! Don’t forget to check out Joshua Griffin’s valuable content on YouTube and join our Facebook group for ongoing discussions and support.

Find Joshua :

YouTube - youtube.com/@NewHVACGuide
Facebook - facebook.com/NewHVACGuide
On The Web: newhvacguide.com/
Linkedin: linkedin.com/in/joshua-griffin-0b186b88/
Via Email: [email protected]

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662
Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Service World Expo: https://www.serviceworldexpo.com/
On Purpose Media: https://onpurposemedia.ca

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Key Takeaways

Truly understand and cater to the homeowner's perspective for a superior customer experience: The significance of understanding what homeowners truly want and reverse-engineering the experience to meet those needs.
Harness the Power of Content: Joshua shared how he transitioned from running an HVAC business to creating valuable content on YouTube, amassing 140,000 subscribers. His journey highlights the potential of local, relatable video content in connecting with audiences and driving engagement. Leverage content creation, especially video, to educate and connect with local audiences, enhancing your business reach and impact.
Always have well-structured contracts to build trust and clarity: Joshua emphasized the importance of having proper contracts in place right from the get-go. This not only sets clear expectations but also establishes trust with homeowners.

Find Joshua :

YouTube - youtube.com/@NewHVACGuide
Facebook - facebook.com/NewHVACGuide
On The Web: newhvacguide.com/
Linkedin: linkedin.com/in/joshua-griffin-0b186b88/
Via Email: [email protected]

Previous Episode

EP: 223 Brigham Dickinson w/ Power Selling Pros - How To Book More Jobs In The HVAC Industry

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Dive into our latest HVAC Revealed episode, where Thaddeus had an enlightening conversation with Brigham Dickinson, the founder of Power Selling Pros. This episode is jam-packed with key insights and actionable strategies for HVAC professionals and business leaders alike.

Key Takeaways

Creating a Buying Environment: Brigham Dickinson emphasizes understanding customer needs and providing options. It's all about guiding them to make a decision without pushing a hard sell. Establish an atmosphere of safety, comfort, and fun to gain their trust and make your offer compelling.
Principles for Excellence: Mastering the principles behind sales scripts and systems can drastically improve your call conversions and customer interactions. Brigham walks through the importance of a positive attitude, gratitude, empathy, and reassurance, especially in those crucial first seconds of a customer call.
Maximizing Call Conversions: By improving call booking rates from 60% to 85%, businesses can see a significant rise in revenue. Brigham shares practical advice to enhance your customer service representative's skills and foster a culture of continuous improvement.

Join our Facebook group for more updates and share this episode with someone who could benefit from these insights!

Find Brigham :

LinkedIn - https://www.linkedin.com/in/brigham-dickinson/
On The Web: https://powersellingpros.com/
Via Email: [email protected]

Next Episode

EP: 225 Diane Gardner w/ Profit First - How To Maximize Profits In The HVAC Industry

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In our latest episode of HVAC Success Secrets Revealed Thaddeus and Evan had the pleasure of hosting Diane Gardner, a bestselling author, Quilly award winner, and Profit First certified master. 🎉 Diane shared invaluable insights into maintaining profitability in the face of challenges such as high interest rates and fewer jobs. 🚀💼

Key takeaways

Spot Hidden Profit Leaks: Diane emphasized the importance of identifying and addressing hidden profit leaks to maintain a healthy bottom line.
Adopt the Profit First Method: Implementing Profit First can transform your financial management by ensuring that profit is planned for upfront rather than what's left over after expenses.
Effective Tax Strategies: Utilize strategies like the Augusta Rule and hiring your kids to significantly reduce your tax burden and keep more of your hard-earned money.

Whether you're managing an HVAC business or any other home service company, these insights can help you optimize your operations and enhance profitability. 💡📈

Catch the full episode to dive deeper into these strategies and more! 🎧

Find Diane :

On The Web: www.profitcoach4you.com
Facebook - facebook.com/profitcoach4you
Linkedin: linkedin.com/in/dianeberrethgardner
Via Email: [email protected]

Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Service World Expo: https://www.serviceworldexpo.com/
On Purpose Media: https://onpurposemedia.ca

HVAC Success Secrets: Revealed - EP: 224 Joshua Griffin w/ HVAC Guide For Homeowners - HVAC Strategies for Success and Customer Satisfaction

Transcript

Joshua Griffin00:00:01.000

If you're not offering those systems, I've had guys comment on our videos all the time and they'll say, nobody in my area buys that stuff. Did you offer any of them? Have you offered? No, we don't even sell it at my company because nobody buys it. That's probably because while they're, that's why they're not buying it. You're not offering it.

Evan Hoffman00:00:22.115

Hey, welcome back to another HVAC Success S