Navigating difficult conversations with your employees, with Ron L. Reich
06/03/22 • 40 min
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Behind every successful growing business is a vibrant and motivated team that works together to make it happen. And while founders and managers hope that employees get along with each other, this is sadly not always the case.
Employee-related issues are part of any organization. Either conflict arises, they may not meet company expectations, or they are no longer a good fit with the company culture. Eventually, you'll need to have a difficult conversation with your team member to address the problem.
"Difficult conversations" are inevitable in the workplace. As much as you want to ignore the situation, avoiding difficult conversations can lower employee morale and eventually create a toxic work environment. So how do you manage difficult conversations with employees, and how can you make them effective and productive?
In this episode of Help! My Business Is Growing, our guest Ron Reich gives us actionable tips on approaching and navigating these difficult conversations constructively.
He demonstrates how you can transform them from points of conflict into opportunities for personal and professional growth and development - both for you and your team members.
Ron Reich is the President and founder of RLB Training and Development. He is a trainer and coach with almost three decades of experience working with major organizations across various industries, focusing on leadership and management development, corporate training, and organizational development. Ron is also a well-respected and sought-after faculty member of the American Management Association.
In this week's episode, we discuss:
03:45 What is the best approach for a company undergoing changes to minimize the potential "pains" and issues for its owner and employees?
05:35 Is there a difference between crafting a vision and mission statement for a small company vs. a bigger company?
07:38 What steps should you take to develop a vision and mission statement for your business?
12:09 Why is it so challenging for leaders to try and implement the company's vision and mission statement alone?
13:14 What is the difference between a vision and a mission?
16:38 So, you've successfully developed your vision and mission statement. Where do you go from there? How do we use it in everyday situations?
27:20 How do you prepare and structure going about a difficult conversation with team members to ensure it stays positive, productive, and not emotionally draining?
36:55 What is a tangible step founders and managers can take this next week to bring them closer to being a thoughtful and responsive leader who cares and is proactive in how to structure their team?
Resources:
Ron L. Reich, President, RLB Training and Development
LinkedIn:
https://www.linkedin.com/in/ron-reich-7809829
Instagram:
https://www.instagram.com/leadership_rlb/
Kathy Svetina, Fractional CFO:
https://www.newcastlefinance.us/
Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?
Don't worry, it's not you—it's your financial setup.
Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan
Ready to level up? Visit newcastle.finance/blueprint
Comments? Suggestions? Text the show here!
Behind every successful growing business is a vibrant and motivated team that works together to make it happen. And while founders and managers hope that employees get along with each other, this is sadly not always the case.
Employee-related issues are part of any organization. Either conflict arises, they may not meet company expectations, or they are no longer a good fit with the company culture. Eventually, you'll need to have a difficult conversation with your team member to address the problem.
"Difficult conversations" are inevitable in the workplace. As much as you want to ignore the situation, avoiding difficult conversations can lower employee morale and eventually create a toxic work environment. So how do you manage difficult conversations with employees, and how can you make them effective and productive?
In this episode of Help! My Business Is Growing, our guest Ron Reich gives us actionable tips on approaching and navigating these difficult conversations constructively.
He demonstrates how you can transform them from points of conflict into opportunities for personal and professional growth and development - both for you and your team members.
Ron Reich is the President and founder of RLB Training and Development. He is a trainer and coach with almost three decades of experience working with major organizations across various industries, focusing on leadership and management development, corporate training, and organizational development. Ron is also a well-respected and sought-after faculty member of the American Management Association.
In this week's episode, we discuss:
03:45 What is the best approach for a company undergoing changes to minimize the potential "pains" and issues for its owner and employees?
05:35 Is there a difference between crafting a vision and mission statement for a small company vs. a bigger company?
07:38 What steps should you take to develop a vision and mission statement for your business?
12:09 Why is it so challenging for leaders to try and implement the company's vision and mission statement alone?
13:14 What is the difference between a vision and a mission?
16:38 So, you've successfully developed your vision and mission statement. Where do you go from there? How do we use it in everyday situations?
27:20 How do you prepare and structure going about a difficult conversation with team members to ensure it stays positive, productive, and not emotionally draining?
36:55 What is a tangible step founders and managers can take this next week to bring them closer to being a thoughtful and responsive leader who cares and is proactive in how to structure their team?
Resources:
Ron L. Reich, President, RLB Training and Development
LinkedIn:
https://www.linkedin.com/in/ron-reich-7809829
Instagram:
https://www.instagram.com/leadership_rlb/
Kathy Svetina, Fractional CFO:
https://www.newcastlefinance.us/
Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?
Don't worry, it's not you—it's your financial setup.
Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan
Ready to level up? Visit newcastle.finance/blueprint
Previous Episode
Human-centered leadership and your growing business, with Rachel Lipton, MPP, CPCC, ACC
Comments? Suggestions? Text the show here!
Being a leader is no easy feat.
You're always "doing" because of the never-ending list of things to accomplish in your quest to hit all the KPIs or goals.
It gets even more challenging during times of change and uncertainty.
You have to grow your business successfully, but you also need to ensure that your most valuable company resource, your team, stays happy, engaged, and motivated even when the going gets tough.
However, suppose you're stuck in the "doing space." In that case, your team members are feeding off your energy and following your lead, which could lead to burnout, low employee satisfaction rates, and potentially higher turnover levels, all of which will hurt your finances.
Enter an emerging new concept of leadership - the Human-Centered Leader.
These leaders put employees first, recognizing their fears, frustrations, and needs. They encourage their team's personal growth and provide the resources to succeed professionally.
These will all, in turn, help the business achieve greater - and more sustainable and long-lasting - success.
So how can you become more human-centered in your leadership approach?
In this episode of Help! My Business Is Growing, our guest Rachel Lipton fleshes out what being a human-centered leader means and what it looks like in actual, tangible terms. We also touch on taming our inner critics so you can break free from its limiting messages and effectively lead your team (and their inner critics) and your business to the top.
Rachel Lipton, MPP, CPCC, ACC, is the Founder and CEO of Rachel Lipton Coaching. She has a decade of experience working with organizations to significantly elevate their leadership development and organizational effectiveness strategies.
In this week's episode, we discuss:
03:13 What is our inner critic, why does it exist, and how can we silence it?
05:56 What can someone do to stop or prevent their inner critic from making decisions?
10:30 Does your inner critic come out more when you are in that "doing" mode vs. "being"?
14:35 What does it mean to be a human-centered leader? What does that look like exactly?
18:22 What does being vulnerable in the business sense look like, and are there tips on how to be susceptible appropriately?
Resources:
Rachel Lipton, MPP, CPCC, ACC, Founder, and CEO of Rachel Lipton Coaching:
https://rachelliptoncoaching.com/
LinkedIn:
https://www.linkedin.com/in/rachellipton
Instagram:
https://www.instagram.com/rachel.lipton.coaching/
Email:
[email protected]
Kathy Svetina, Fractional CFO:
https://www.newcastlefinance.us/
Blog post | Human-Centered Leadership and Your Growing Business
https://www.newcastlefinance.us/post/human-centered-leadership-and-your-growing-business
Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?
Don't worry, it's not you—it's your financial setup.
Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan
Ready to level up? Visit newcastle.finance/blueprint
Next Episode
How to develop an effective and scalable HR infrastructure, with Milly Christmann
1 RecommendationsComments? Suggestions? Text the show here!
When running a business, you're busy keeping an eye on its finances, ensuring stable production, and implementing your sales and marketing campaigns for its continued growth. This approach makes complete fiscal sense, and it focuses on aspects of the business that will keep it healthy and sustainable.
But what about your Human Resources (HR)? Is it something you're also looking at and actively working on? Sadly, despite it being an essential and crucial foundational piece of any business, it often falls behind and is not prioritized.
HR is every person working for your company, and it is also the department that will manage them. It is payroll, benefits, compliance - and finding and keeping the right people. It will also have a lasting negative impact both operationally and financially on your business if you don't have a long-term HR strategy and don't set up the proper HR infrastructure.
So how do you develop an effective and scalable HR infrastructure for your growing business?
In this episode of Help! My Business Is Growing, our guest Milly Christmann and I take a very deep dive into the importance of establishing an HR infrastructure for the success of your business.
She'll discuss how having a comprehensive HR Infrastructure can help you attract and retain top talent, support your company's operational and financial plans and align resources to help you hit your business objectives.
Milly Christmann is a Fractional HR Leader and owner of Marathon Growth Management, a Human Resources consulting business that supports small to medium-sized businesses. Recognized for collaborating with leaders to achieve their business goals by unleashing the power of an engaged workforce, Milly uses process improvement, technology, and strong, passionate people skills to attract, develop, and retain top talent, driving change that matters.
In this week's episode, we discuss:
03:48 What are the signs that it's time to plan and implement an HR infrastructure in your business?
06:29 What does a "people plan" look like in planning and growth for your business?
14:50 Should you start thinking about having a dedicated HR professional on your staff when you hit the 50+ employee mark, or is a fractional HR service or an outsourced provider enough to help you manage?
18:25 How are business owners not maximizing their payroll company to its total capacity. What are some examples, and what does this look like?
22:12 What is the scope of a Fractional CHR professional's role in your business? Are they able to provide leadership coaching and advise the CEO on change management?
25:21 What about smaller businesses with less than 50 employees? What HR structure should they implement? Do they need it for compliance and beyond? What is that process like in their space?
30:29 What is one tangible step business owners can take this week to get closer to having an efficient and effective HR structure?
Resources:
Milly Christmann, Fractional HR Leader and Founder of Marathon Growth Management:
https://www.marathongrowthmgt.com/
Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?
Don't worry, it's not you—it's your financial setup.
Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan
Ready to level up? Visit newcastle.finance/blueprint
Help! My Business is Growing - Navigating difficult conversations with your employees, with Ron L. Reich
Transcript
Kathy (host):
Well, hello there and welcome back to Help! My Business is Growing, a podcast where we explore how to grow and build a business that is healthy and sustainable. I'm your host, Kathy Svetina.
Kathy (host):
You know behind any successful growing business is a great hard-working team that helped to make it happen. And naturally, as founders and managers, it's our job to ensure that our team members are happy, and stay motivated, and get a
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