Why You Need A Client Experience to Attract & Keep High End Clients
06/23/16 • 57 min
Wondering how building a client experience program in your small business could help you attract & retain your high-end clients? Then, join Business Coach Leslie Hassler, and guest Bertine Hage as they share how to add value, create a client experience that people will rave about. In this episode we will cover:
- The 3 reasons why you need a client experience program NOW;
- The biggest mistake business owners make that disappoint their clients;
- How to add value to the client relationships & the myth of ‘it has to be big’;
- How to use the “two-scoop mindset” to reframe how you are already serving your high-end clients
Join in on the conversation with us live at Monday at 1:30 on this page; or subscribe to the show on BLAB.IM https://blab.im/YourBizRules.
RELATED LINKSCEO MOM Diaries: How Being An Entreprenuer Has Made Me a Great Client Who is your Ideal Client? Three Characteristics Of The Perfect Client How To Get Happy Paying Clients
GUEST: Bertine Hage, The Customer Experience ArchitectFree e-Book: Stop Losing Elite Clients NOW!
Bertine Hage, known by many as "The Customer Experience Architect" is a renowned international speaker, accomplished trainer, consultant and the founder of the widely recognized “Elite Customer Experience Formula”.
Bertine teaches luxury brands how to Boost Sales through Irresistible Service and build structures to deliver that "knock-your-socks-off" customer experience , that turns regular clients into raving fans. She reveals her secrets on how to create those “one-of-a-kind” experiences that wow your clients and pay YOU back...many times over!
Bertine Hage has been dedicated to providing customers with unique experiences for over 30 years. She has been referred to as a “modern genie with x-ray vision”, being a true master at creating lasting memories. Her keen insights on delivering service excellence come from real world experience, not vague theory.
As Chef Concierge at one of most prestigious, 5-star hotels in the world, Bertine has arranged everything from a live crocodile in a restaurant to a wedding on a busy street corner. Lining up the tooth fairy or tracking down a lost belly dancer are all in a day’s work, whether in the hotel or flying around the world in their corporate jet with an exclusive group of VIPs. She delivers “the impossible” with the ease of a wizard.
As a business leader, Bertine has successfully managed, inspired and trained teams to step up to a bigger and grander version of themselves, empowering them to deliver authentic, passionate service and orchestrate unforgettable experiences, that stem from a deep desire to truly make a difference in someone’s life.
Bertine is a single mom with a wonderful daughter and two amazing grandkids. She is an avid traveler, photographer and a lover of spicy foods who can be spotted re-charging her batteries with a great glass of wine on one of Vancouver’s many patios.
Armed with an infectious” can-do attitude” this Dutch native is ready to teach YOU how to turbo charge and explode YOUR business.
“The customer experience is the next competitive battleground”
~ Jerry Gregoire
In her easy-to-follow 3 part system Bertine teaches low cost, high impact, advanced customer service strategies that will AMAZE and FASCINATE your clients AND give YOU a huge competitive edge!
Contact Bertine at [email protected] or 604-787-4572
About Leslie Hassler, Dallas Business Coach
Leslie Hassler, owner of Your Biz RULES TM coaches women business owners how to grow their business to be profitable, sustainable and rewarding. As a business growth coach in Dallas, Leslie helps smart service-based businesses across industries, avoid the pitfalls and distractions of business to grow into 6 and multiple 6-figure businesses, all without having to sacrifice your personal resources. In her practical and grounded approach, you learn how to zero in on what works, generate results and create a business that is a win for your clients, for yourself and your family.
Leslie’s ability to simplify the complex process of building a business, whether it’s marketing, sales, systems, or just finding time to do it all – you’ll make more progress working with Leslie than you ever did on your own. The strategies and techniques that her client’s implement creates 30% to 200% growth – easily within the next year.
At the end of the...
Wondering how building a client experience program in your small business could help you attract & retain your high-end clients? Then, join Business Coach Leslie Hassler, and guest Bertine Hage as they share how to add value, create a client experience that people will rave about. In this episode we will cover:
- The 3 reasons why you need a client experience program NOW;
- The biggest mistake business owners make that disappoint their clients;
- How to add value to the client relationships & the myth of ‘it has to be big’;
- How to use the “two-scoop mindset” to reframe how you are already serving your high-end clients
Join in on the conversation with us live at Monday at 1:30 on this page; or subscribe to the show on BLAB.IM https://blab.im/YourBizRules.
RELATED LINKSCEO MOM Diaries: How Being An Entreprenuer Has Made Me a Great Client Who is your Ideal Client? Three Characteristics Of The Perfect Client How To Get Happy Paying Clients
GUEST: Bertine Hage, The Customer Experience ArchitectFree e-Book: Stop Losing Elite Clients NOW!
Bertine Hage, known by many as "The Customer Experience Architect" is a renowned international speaker, accomplished trainer, consultant and the founder of the widely recognized “Elite Customer Experience Formula”.
Bertine teaches luxury brands how to Boost Sales through Irresistible Service and build structures to deliver that "knock-your-socks-off" customer experience , that turns regular clients into raving fans. She reveals her secrets on how to create those “one-of-a-kind” experiences that wow your clients and pay YOU back...many times over!
Bertine Hage has been dedicated to providing customers with unique experiences for over 30 years. She has been referred to as a “modern genie with x-ray vision”, being a true master at creating lasting memories. Her keen insights on delivering service excellence come from real world experience, not vague theory.
As Chef Concierge at one of most prestigious, 5-star hotels in the world, Bertine has arranged everything from a live crocodile in a restaurant to a wedding on a busy street corner. Lining up the tooth fairy or tracking down a lost belly dancer are all in a day’s work, whether in the hotel or flying around the world in their corporate jet with an exclusive group of VIPs. She delivers “the impossible” with the ease of a wizard.
As a business leader, Bertine has successfully managed, inspired and trained teams to step up to a bigger and grander version of themselves, empowering them to deliver authentic, passionate service and orchestrate unforgettable experiences, that stem from a deep desire to truly make a difference in someone’s life.
Bertine is a single mom with a wonderful daughter and two amazing grandkids. She is an avid traveler, photographer and a lover of spicy foods who can be spotted re-charging her batteries with a great glass of wine on one of Vancouver’s many patios.
Armed with an infectious” can-do attitude” this Dutch native is ready to teach YOU how to turbo charge and explode YOUR business.
“The customer experience is the next competitive battleground”
~ Jerry Gregoire
In her easy-to-follow 3 part system Bertine teaches low cost, high impact, advanced customer service strategies that will AMAZE and FASCINATE your clients AND give YOU a huge competitive edge!
Contact Bertine at [email protected] or 604-787-4572
About Leslie Hassler, Dallas Business Coach
Leslie Hassler, owner of Your Biz RULES TM coaches women business owners how to grow their business to be profitable, sustainable and rewarding. As a business growth coach in Dallas, Leslie helps smart service-based businesses across industries, avoid the pitfalls and distractions of business to grow into 6 and multiple 6-figure businesses, all without having to sacrifice your personal resources. In her practical and grounded approach, you learn how to zero in on what works, generate results and create a business that is a win for your clients, for yourself and your family.
Leslie’s ability to simplify the complex process of building a business, whether it’s marketing, sales, systems, or just finding time to do it all – you’ll make more progress working with Leslie than you ever did on your own. The strategies and techniques that her client’s implement creates 30% to 200% growth – easily within the next year.
At the end of the...
Previous Episode
The Powerful Secrets of Creating Predictable Business Success
Summary
Why do we love formulas and systems in our businesses? They can be very attractive because another person has figured out the best path to success so hopefully you can benefit from their lessons. Even with the formula though, what is the difference between the success different people experience? Join Business Coach Leslie Hassler, and guest Ana Melikian as they share some of the secrets to boosting your success and making it predictable in your business. In this episode we will cover:
- The biggest assumptions that entrepreneurs make about creating success;
- The habits that make a true difference in business for entrepreneurs;
- The real-world experiences that we can be learning from;
Join in on the conversation with us live at Monday at 1:30 on this page; or subscribe to the show at https://blab.im/YourBizRules
RELATED LINKS
Are You Determined or Disciplined? Is Your Confidence tied to your checking account balance?
About Ana Melikian
Ana Melikian (me-LEEK-yan) is the host of the MINDSET ZONE podcast, Director of Education for the Book Yourself Solid® School of Coach Training, and Co-Founder of MoreClientsMoreFun.com.
Her podcast MINDSET ZONE is featured in The Huffington Post “15 Podcasts That Will Leave You Pondering Life’s Big Questions,” and during its launch, reached #1 in iTunes’ New & Noteworthy in Business, Management & Marketing, Health, Self-Help, Education, and Training.
You can find more about her at MINDSET.ZONE – instead of dot com, it dot ZONE.
About Leslie Hassler, Dallas Business CoachBusiness Coach and Speaker Leslie Hassler
Leslie Hassler, owner of Your Biz RULES TM coaches women business owners how to grow their business to be profitable, sustainable and rewarding. As a business growth coach in Dallas, Leslie helps smart service-based businesses across industries, avoid the pitfalls and distractions of business to grow into 6 and multiple 6-figure businesses, all without having to sacrifice your personal resources. In her practical and grounded approach, you learn how to zero in on what works, generate results and create a business that is a win for your clients, for yourself and your family.
Leslie’s ability to simplify the complex process of building a business, whether it’s marketing, sales, systems, or just finding time to do it all – you’ll make more progress working with Leslie than you ever did on your own. The strategies and techniques that her client’s implement creates 30% to 200% growth – easily within the next year.
At the end of the day, it’s about creating a business that supports your life, your family. As a mother of two ‘wild & crazy’ boys and wife to her soulmate of 16 years, Leslie understands that creating a healthy profitable business is key to supporting the lifestyle and health of her family.
Dallas Business Coach Your Biz Rules Dallas, Tx 972-892-3385
Next Episode
How To Boost Your Sales By Building Service Levels
Have you ever felt frustrated to spend all your time and money marketing your business, only to have people call you who can’t afford your high end offer? Before you cut your prices, take a look at expanding your service levels to give your clients a reason to say yes at any price point. Join Business Coach Leslie Hassler, from her office in Dallas, Texas; as she shares how stop leaving money on the table in your business. This episode covers:
1. What clues in your small business tell you that you need service levels?
2. What adding services levels in your business can do for your small business?
3. Examples of Service Levels and How To Use Them In the Sales Conversation
4. Q& A Best Practices
Join in on the conversation with us live at Monday 4/11 at 1:30 on this page; or subscribe to the show on BLAB.IM.
About Leslie Hassler, Business CoachLeslie Hassler, owner of Your Biz RULES TM coaches women business owners how to grow their business to be profitable, sustainable and rewarding. As a business growth coach in Dallas, Leslie helps smart service-based businesses across industries, avoid the pitfalls and distractions of business to grow into 6 and multiple 6-figure businesses, all without having to sacrifice your personal resources. In her practical and grounded approach, you learn how to zero in on what works, generate results and create a business that is a win for your clients, for yourself and your family.
Leslie’s ability to simplify the complex process of building a business, whether it’s marketing, sales, systems, or just finding time to do it all – you’ll make more progress working with Leslie than you ever did on your own. The strategies and techniques that her client’s implement creates 30% to 200% growth – easily within the next year.
At the end of the day, it’s about creating a business that supports your life, your family. As a mother of two ‘wild & crazy’ boys and wife to her soulmate of 16 years, Leslie understands that creating a healthy profitable business is key to supporting the lifestyle and health of her family.
Your Biz Rules
Dallas, Tx
972-892-3385
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