5 Reasons Why The Discover Adapt 30 Is A Perfect Headset For The Contact Center

10/22/22 • 15 min

In this episode of the Headset Advisor Tech Review Podcast, you'll learn about a wireless headset that's perfect for use in a Contact Center.
You'll find out what this headset can do that others cannot, and why that unique ability is helpful to Agents, and to Center Managers too.
It's not often that you come across a headset that breaks out of the tradional mold, but this is one wireless headset that does. So make sure to listen to the entire episode so you can find out what set this headset apart from all the others.
This episode is narrated by the Founder and CEO of Headset Advisor, Doug Merritt
Every once in awhile something new comes along that breaks out of the mold or ordinary, or traditional. In this Podcast, you'll find out about one such product in the Discover Adapt 30 Bluetooth wireless headset, and what makes it a headset like no other.
Let's start with how this headset can be worn. As you know, when you select a headset, that's the wearing style you get unless you pay to replace it for another. The Discover Adapt 30 can be worn over the head covering one ear, or, you can change it over to a dual ear wearing style. That's because this headset is modular, and it comes with both headbands.
And worth noting is the dual headband contains two live, active ear speakers, and not one that shares sound from one live speaker to a second, dead one. So, you get true binaural sound.
Having this flexibility is useful because sometimes you want to hear what's going on around you, in which case, you'd snap on the single ear headband. But, for those times when things get noisy which makes it hard to concentrate (and places a drag on worker productivity), then remove the single ear headband, and snap on the double ear band. You'll hear less of your background noise, concentrate better, and get more done in the process.
There are other things that make this a nice headset to consider for use in a Contact Center. The microphone is professional grade which means you'll sound professional on calls, and the noise canceling microphone will help eliminate unwanted background noise. So your callers won't struggle to hear you.
It comes with a USB adapter for use with the leading UC applications, and it gives you a better, steadier wireless connection compared to connecting via Bluetooth.
It comes with an industry leading 3-year warranty too. And before you dismiss this as inconsequential, consider that you'll be protected for a longer period of time against anything that might happen to the headset. This means that when the other brands warranty drops off, leaving you exposed to unexpected costs, the Adapt 30 keeps you covered, and protected against the costs of replacements or repairs. So you have longer peace of mind, and you save money too.
And if you'd like to save money on the Discover Adapt 30, make sure to use coupon code BLOG when shopping on our website, which is www.headsetadvisor.com. And if it's several that you need, we do have bulk pricing. Even if your budget is tight, you can still get the Discover Adapt 30 for your Contact Center, because we have an affordable headset lease program. Headsets start at just $2.00 per month, and that low monthly rate even includes replacement accessories, and your warranty never expires.
To learn more about the Discover Adapt 30, or any of our programs, reach out to us at headset advisor to speak to one of our helpful, and friendly California based Advisors. We've been assisting customers since 1994, and we'd love to help you too.

Previous Episode

Jabra Engage Ai For Call Centers - Measure Tone Of Voice (& More) In Real Time

In this episode of the Headset Advisor Tech Review Podcast, you'll find out about a brand new software applicatiion designed specifically for the contact center.
This software is Ai based, and provides immediate Agent feedback on tone and other measurements to assist the Agent in providing optimum customer service. Supervisors and Managers will love this software too because it provides a lot of data ponts to help better manage Agents, and it even gives feedback on customer impressions.
This is a short Podcast, so make sure to listen to the entire episode so you don't miss any of the important details. This is software like you've not seen before, and could be a game changer for many who work, and manage in the Contact Center space.
This episode is narrated by the Founder, and CEO of Headset Advisor, Doug Merritt
Most of us have heard the saying; "it's not what you said, it's how you said it"
This saying refers to the tone of voice used when saying something. Depending on that tone, it could easily, and completely, change the message from what you might be wanting to convey. So the truth is, our tone really matters.
This new Jabra software, called Engage Ai, is software that monitors conversations for the tone being used. It also is able to monitor the pace of a call, its length, and it even tracks the frequency of interruptions. All these things are designed to provide feedback to the Agent, and to Management so that corrective action can be taken.
The Agent has a dashboard, and they can select their own Avatar. When on a call, the Agent will see their Avatar, and in the same area, the Agent will see their numeric score which is based on their tone of voice. An unhappy looking Avatar for example, follows a low score. As the tone of voice improves, the facial expressions of the Avatar improves too.
The customer is also monitored for tone of voice which is a reaction to the kind of tone they're hearing from the Agent. Information on the customers experience is helpful to Management to see where training is required for example.
You can use this headset with most of the leading contact center, and UC platforms, and you can use it with any brand of wired or wireless headset. However, Jabra recommends using it with the Engage 40, and Engage 50 II models because they were designed and built for use with this software which means you'll get better data points when using these models.
From a security perspective, it's important to note that this software only monitors tone of voice, pace of calls, pauses and interruptions, and it's encrypted end to end. Finally, the Engage Ai software is GDPR compliant.
So if you're tired of not getting your callers filling out the end of call surveys, why not let the Engage Ai software collect that information for you automatically? And to see real time numbers on Agent performance which is reflective of the manner they're communicating with customers, then look no further than the new Jabra Engage Ai sentiment analysis software.
You can get a free trial by reaching out to us here at Headset Advisor. One of our helpful Advisors located in Northern California will be happy to help. And if we can help with any of your other questions, we'll be happy to help with that too.
And if you purchase headsets on our website, which is www.headsetadvisor.com, make sure to use coupon code BLOG for your best deal. Trade in old headsets to lower your price even further.
And if you're looking for several headsets, we have a bulk discount price for you, and a very affordable monthly headset lease program you might want to consider.

Next Episode

Here’s Why The Orosound Tilde Pro Is Perfect For Zoom Calls

In this episode you'll learn about a Bluetooth wireless headset that's perfect for all your Zoom voice and video calls. Listen in to find out what makes this headset better than others so you'll always sound your best when on your calls.
You'll also find out about a discount you can use if you buy one of these headsets, and you'll also find out about a unique purchasing program only available through Headset Advisor. So make sure to listen to the entire episode so you get all the details.
This episode is narrated by Doug Merritt, Founder and CEO of Headset Advisor.
For a business to achieve name recognition to the level that pretty much everybody knows it, is not an easy task. But that's exactly what Zoom has accomplished.
Zoom went from a fairly recognizable name, to one that's achieved household name recognition status. We all know about being on a "Zoom call" and what that means. But when you're on those calls, what is the best device to use so you're heard loud, clear and professionally? How about the microphone and speakers that you find in any of the Laptops? Probably not your best option. Well, how about using a usb speakerphone? Better, but is it best? Not really. You could always get one of those cheap plug in goose neck mics, but that would put you in the lower rungs of the microphone food chain. So what's best? A high quality wireless headset.
I'm not referring to just any headset, I'm referring to a good one because you want to sound good on all your calls. Here's the headset for you.
The Orosound Tilde Pro
It gives you voice quality that's far superior to just about any other headset available. And the noise reducing microphone eliminates unwanted background noise so your callers will hear you, and not the sounds going on around you.
You get a battery that gives you 28 hours of talk time so you won't need to charge this headset every day. In fact, you may only need to charge it once a week. And when you're recharging, you can use the headset, where others will keep you waiting.
The Tilde Pro comes with a feature called Active Noise Cancelation, or ANC for short. ANC is designed to give the person wearing the headset control over the amount of noise they hear. You have 10 stages of noise control, so you can dial it up, or down, depending on how much you want to hear so you can keep focused on your work.
The Voice First feature allows you to have a face to face conversation, without the need to remove the headset. It can become very frustrating to keep taking off the headset throughout the day, but with Voice First, you just press a button to have a conversation.
The excellent noise canceling microphone is magnetically attached. You can use it, or remove it at will. It removes simply, and reattaches easy as well. So when on important calls, use the boom mic for the best sound quality. Then, when listening to music, remove it for a headphones look.
The ear cushions are interchangeable between those that go against the ear, and those that fully surround the ear. Either way, you get to choose the ones that are right for you. And the sound quality of the ear speakers are first rate. Truthfully, they sound extremely good, and though not to the level of Bose, for a business headset, the Tilde Pro sounds incredible.
The Tilde Pro also comes with a USB Adapter so you won't need to connect to your computer via Bluetooth, which can be unstable, and give you compromised sound quality. The USB adapter gives you a better connection, and better sound for use on all your Zoom calls.
Use coupon code BLOG to get a nice discount on your order when shopping on our website which is www.headsetadvisor.com. Trade in old headsets to save even more. And if the budget is tight, ask about our headset lease program.