MQLs are Out, Buying Groups are In with Terry Flaherty

05/28/24 • 73 min

The MQL (Marketing Qualified Lead) is a relic from 25 years ago, yet it remains central to most companies' revenue processes. Running an MQL-centric process offers no more than a 1-2% success rate—when opportunities and buying groups can claim numbers up to 400% increases in conversion rates.

It's time to rethink MQLs as the cornerstone of marketing metrics. Old habits die hard, but understanding why and how to transition to focusing on buying groups can greatly improve your efficiency and success rate. Transitioning to a new revenue model involves significant change management, but we’re here today to share a roadmap for transforming outdated revenue processes into efficient, high-performing systems with you.

Our guest, Terry Flaherty, is a titan in the realm of B2B waterfalls, funnel metrics, and revenue processes. As the Vice President and Principal Analyst in Demand Services at Forrester, Terry has spent decades shaping the frameworks many companies use today. His expertise offers invaluable insights into the future of B2B marketing and sales.

Terry is a senior marketing executive with a passion for sales and marketing integration through effective demand generation. His background includes more than 15 years of experience delivering enterprise-level software solutions, including business process management (BPM), IT infrastructure management, business intelligence, and application development.

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Previous Episode

How to Operationalize Positioning and Messaging with April Dunford

What makes or breaks a B2B growth strategy? The pivotal roles of understanding your ideal customer, aligning your product to their needs, and crafting positioning and messaging that not only attracts but wins and retains those very customers. This trifecta can significantly reduce missed revenue, minimize wasted go-to-market spend, and alleviate professional suffering.

But these elements cannot merely exist in theory, confined to a PowerPoint presentation or trapped in the mind of a single visionary. They demand to be operationalized, brought to life in the day-to-day of any B2B organization. We sat down with April Dunford, a widely recognized expert in B2B positioning and messaging, to discuss the details of how to actually do this.

Throughout our conversation, April emphasized the importance of not just developing strong positioning and messaging, but of integrating these elements into every facet of your operation. This means moving beyond the conceptual phase and ensuring that your strategic positioning and messaging are reflected in how your product is marketed, sold, and supported. With experts like April Dunford, there's no doubt that the path to more effective positioning and messaging—and, by extension, more successful B2B marketing—is becoming clearer for us all.

April Dunford is the world's foremost authority on product positioning. As a consultant, April helps companies make complex products easy to understand and love. Boasting an impressive 25-year career as a VP Marketing at various rapidly developing technology firms, she has collaborated with hundreds of growing technology companies such as Google, Epic Games, Postman, and others. April is also the acclaimed author of the best-selling book, "Obviously Awesome," which delves into the art of positioning and the future sales classic, "Sales Pitch," which unveils the secrets to crafting a winning sales narrative in the market.

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Next Episode

A Fresh Look at the State of ABX with Gabe Rogol

Depending on when you start counting, Account Based Marketing and Selling is 15+ years old as a defined GTM strategy. It’s time we take a fresh look at how and why Account Based started, its current state, and where it’s headed next as a driver of B2B growth.

One thing is for certain: it never should have been called ABM. True account-based motions are cross-functional, and the most successful include the entire customer journey–from acquisition to retention and expansion. But whether it’s due to CRM technology’s struggle to accommodate, or simply a lack of market complexity, many B2B organizations are still struggling to effectively execute ABX motions.

Join us as we unpack the complexities of ABX and discover how to leverage it for B2B growth with Gabe Rogol, CEO of Demandbase. Whether you're struggling with cross-functional alignment or looking to refine your account-based strategies, you’re in the right place.

Gabriel Rogol is the Chief Executive Officer of Demandbase. In his role, Rogol is responsible for fulfilling the company's mission of transforming how B2B companies go-to-market. Since joining Demandbase in 2012, Rogol has been integral in setting the product and corporate strategy for the company. Throughout his two-plus decade career, Rogol has held leadership positions, including managing world-class customer service and sales teams at IDG and other leading publishers. Rogol received his BA in Comparative Literature and Russian Language and Literature from Brown University.

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