
From Chaos to Clarity: Building a Process-Driven Law Firm with Michael Mills
09/01/23 • 29 min
Welcome to episode 191 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode, Ken sits down with Michael Mills, the Managing Director of Business Design Corp to discuss how to go from chaos to clarity and building a process-driven law firm.
Michael Mills is an entrepreneur and visionary who has revolutionized the way businesses approach process implementation. With an impressive track record in the business world, Michael has made a significant impact through his entrepreneurial endeavors and expertise in process implementation.
Michael has owned several successful businesses, including multiple software companies and a consulting firm. His extensive experience in these ventures has provided him with valuable insights into the intricacies of building and scaling companies.
Recognized as one of the pioneering Certified E-Myth Coaches in the United States, Michael worked alongside a team of talented CECs to assist numerous business owners, both large and small, in transforming their companies into process-dependent organizations.
Drawing upon his extensive knowledge gained from years of E-Myth experience, Michael spearheaded the development of The TouchStone Business System in 1994a groundbreaking web-based application specifically designed for process organization and implementation.
This innovative system has been installed in thousands of businesses worldwide, empowering them to streamline their operations and achieve greater efficiency.
As the Managing Director of Business Design Corporation and TouchStone Business Systems, Michael continues to make a profound impact in the field of process implementation. With over 25 years of industry experience, his expertise is unparalleled in this niche. Michael and Business Design Corporation stand out as the foremost authority in leveraging processes to optimize business outcomes.
What you’ll learn about in this episode:
- Importance of having well-defined processes
- Why you should get started with building out processes
- Learn how to write easy-to-follow processes
- How to transition from People to Process dependency
Resources:
eBook: https://bit.ly/BDCFiveStepPlan
www.linkedin.com/in/michael-mills-BDC
https://www.businessdesigncorp.com/
https://www.facebook.com/BusinessDesignCorp
https://www.youtube.com/@BusinessDesignCorporation
https://twitter.com/TouchStoneBDC
Additional Resources:
https://www.pilmma.org/aiworkshop
https://www.pilmma.org/the-mastermind-effect
Welcome to episode 191 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode, Ken sits down with Michael Mills, the Managing Director of Business Design Corp to discuss how to go from chaos to clarity and building a process-driven law firm.
Michael Mills is an entrepreneur and visionary who has revolutionized the way businesses approach process implementation. With an impressive track record in the business world, Michael has made a significant impact through his entrepreneurial endeavors and expertise in process implementation.
Michael has owned several successful businesses, including multiple software companies and a consulting firm. His extensive experience in these ventures has provided him with valuable insights into the intricacies of building and scaling companies.
Recognized as one of the pioneering Certified E-Myth Coaches in the United States, Michael worked alongside a team of talented CECs to assist numerous business owners, both large and small, in transforming their companies into process-dependent organizations.
Drawing upon his extensive knowledge gained from years of E-Myth experience, Michael spearheaded the development of The TouchStone Business System in 1994a groundbreaking web-based application specifically designed for process organization and implementation.
This innovative system has been installed in thousands of businesses worldwide, empowering them to streamline their operations and achieve greater efficiency.
As the Managing Director of Business Design Corporation and TouchStone Business Systems, Michael continues to make a profound impact in the field of process implementation. With over 25 years of industry experience, his expertise is unparalleled in this niche. Michael and Business Design Corporation stand out as the foremost authority in leveraging processes to optimize business outcomes.
What you’ll learn about in this episode:
- Importance of having well-defined processes
- Why you should get started with building out processes
- Learn how to write easy-to-follow processes
- How to transition from People to Process dependency
Resources:
eBook: https://bit.ly/BDCFiveStepPlan
www.linkedin.com/in/michael-mills-BDC
https://www.businessdesigncorp.com/
https://www.facebook.com/BusinessDesignCorp
https://www.youtube.com/@BusinessDesignCorporation
https://twitter.com/TouchStoneBDC
Additional Resources:
https://www.pilmma.org/aiworkshop
https://www.pilmma.org/the-mastermind-effect
Previous Episode

How Consumers Choose a PI Lawyer with Ken Hardison
Welcome to episode 190 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode, Ken is interviewed by Tanner Jones, Host of the LAWsome Podcast by Consultwebs. Ken and Tanner discuss PILMMA’s recent study on How Consumers Choose a PI Lawyer.
Ken Hardison is known as the “Millionaire Maker” for a reason. He has helped lawyers across the country double, triple, or quadruple their law practices and income. Ken teaches law firm owners the insights, knowledge, and critical strategies of Legal Marketing and Management that can only be learned in the trenches of real law firm success. With over 30 years of legal experience, Ken has personally grown and sold two seven-figure law firms. Ken has shared his knowledge and experience with attorneys, helping them experience exponential growth, increased profits, and ethical market preeminence.
What you’ll learn about in this episode:
- Insights on law firm consumer behavior studies
- Conducting a study on personal injury consumer behavior
- Characteristics clients seek in law firms
- Trends in Personal Injury Marketing
- Top Tips to resonate with PI Clients
Resources:
https://www.youtube.com/watch?v=yzh8MepnLdk&list=PLE4Q2ufz2OSEuIJQvysVbUwdEWk9tGoza&index=5
Consumer Report:
https://online.flippingbook.com/view/778438206/
Additional Resources:
https://www.pilmma.org/aiworkshop
https://www.pilmma.org/the-mastermind-effect
Next Episode

Unleashing Your Law Firms Growth with an Offshore Team with Ken Hardison
Welcome to episode 192 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode, Ken sits down to discuss the benefits of creating an offshore team to unleash your law firms growth potential.
Ken Hardison is known as the “Millionaire Maker” for a reason. He has helped lawyers across the country double, triple, or quadruple their law practices and income. Ken teaches law firm owners the insights, knowledge, and critical strategies of Legal Marketing and Management that can only be learned in the trenches of real law firm success. With over 30 years of legal experience, Ken has personally grown and sold two seven-figure law firms. Ken has shared his knowledge and experience with attorneys, helping them experience exponential growth, increased profits, and ethical market preeminence.
What you’ll learn about in this episode:
- Why you should outsource your workforce overseas
- Learn the challenges that come with Remote Employees
- Ken’s top 3 Agencies for hiring offshore employees
- The importance of having an effective onboarding and training process
- Get advice for fostering connections with your remote team
Resources:
https://www.pilmma.org/the-mastermind-effect
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