A Platform Evolving MSPs to TSPs with TechGrid | Episode #88
08/12/24 • 39 min
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Transforming MSPs to TSPs with TechGrid’s Unified IT Service Platform
In this episode of Great Things with Great Tech, we dive into the transformation of managed service providers (MSPs) into Technology Service Providers (TSPs) with Phillip Wegner, Founder and CEO of TechGrid. Discover how TechGrid is revolutionizing IT service management by integrating scattered tools, automating digital workflows, and providing a unified platform to enhance efficiency and service delivery. Phillip shares insights into the evolution of the IT landscape and explains how TechGrid addresses the challenges of today’s fragmented IT infrastructure.
Founded in 2006 and headquartered in Charlotte, North Carolina, TechGrid is pioneering a new era for IT services.
Key Topics Discussed:
- TSP vs MSP: Explore the crucial differences and why TSPs are essential in the modern IT environment.
- TechGrid’s Journey: Phillip takes us from the early days of SecureEdge to the innovative creation of TechGrid, a platform designed to unify IT service management.
- IT Management Challenges: Learn about the fragmentation in the IT channel and the importance of integrated tools and digital workflows.
- Evolution of IT Services: Understand the transition from traditional MSPs to TSPs and how TechGrid facilitates this shift.Innovative Solutions: Discover how TechGrid’s marketplace, digital workflows, and embedded financial services are transforming the operational model for TSPs.
- Future Growth and Vision: Insights into TechGrid’s growth following their $9.2M Series A funding from Bellini Capital, and their future scaling strategies.
Technology and Concepts Mentioned:
TechGrid, Technology Service Provider, Managed Service Provider, Digital Workflows, Automation, IT Service Management, Marketplace, Financial Services, Cloud, SaaS, As-a-Service.
☑️ Web: https://techgrid.com
☑️ Crunchbase: https://www.crunchbase.com/organization/techgrid
☑️ Support the Channel: https://ko-fi.com/gtwgt
☑️ Be on #GTwGT: Contact via Twitter @GTwGTPodcast or visit https://www.gtwgt.com
☑️ Subscribe to YouTube: https://www.youtube.com/@GTwGTPodcast?sub_confirmation=1
Check out the full episode on our platforms:
• YouTube: https://youtu.be/kmB_pjGb5Js
• Spotify: https://open.spotify.com/episode/2l9aZpvwhWcdmL0lErpUHC?si=x3YOQw_4Sp-vtdjyroMk3Q
• Apple Podcasts: https://podcasts.apple.com/us/podcast/darknet-diaries-with-jack-rhysider-episode-83/id1519439787?i=1000654665731
Follow Us:
• Website: https://gtwgt.com
• Twitter: https://twitter.com/GTwGTPodcast
• Instagram: https://instagram.com/GTwGTPodcast
☑️ Music: https://www.bensound.com
Transforming MSPs to TSPs with TechGrid’s Unified IT Service Platform
In this episode of Great Things with Great Tech, we dive into the transformation of managed service providers (MSPs) into Technology Service Providers (TSPs) with Phillip Wegner, Founder and CEO of TechGrid. Discover how TechGrid is revolutionizing IT service management by integrating scattered tools, automating digital workflows, and providing a unified platform to enhance efficiency and service delivery. Phillip shares insights into the evolution of the IT landscape and explains how TechGrid addresses the challenges of today’s fragmented IT infrastructure.
Founded in 2006 and headquartered in Charlotte, North Carolina, TechGrid is pioneering a new era for IT services.
Key Topics Discussed:
- TSP vs MSP: Explore the crucial differences and why TSPs are essential in the modern IT environment.
- TechGrid’s Journey: Phillip takes us from the early days of SecureEdge to the innovative creation of TechGrid, a platform designed to unify IT service management.
- IT Management Challenges: Learn about the fragmentation in the IT channel and the importance of integrated tools and digital workflows.
- Evolution of IT Services: Understand the transition from traditional MSPs to TSPs and how TechGrid facilitates this shift.Innovative Solutions: Discover how TechGrid’s marketplace, digital workflows, and embedded financial services are transforming the operational model for TSPs.
- Future Growth and Vision: Insights into TechGrid’s growth following their $9.2M Series A funding from Bellini Capital, and their future scaling strategies.
Technology and Concepts Mentioned:
TechGrid, Technology Service Provider, Managed Service Provider, Digital Workflows, Automation, IT Service Management, Marketplace, Financial Services, Cloud, SaaS, As-a-Service.
☑️ Web: https://techgrid.com
☑️ Crunchbase: https://www.crunchbase.com/organization/techgrid
☑️ Support the Channel: https://ko-fi.com/gtwgt
☑️ Be on #GTwGT: Contact via Twitter @GTwGTPodcast or visit https://www.gtwgt.com
☑️ Subscribe to YouTube: https://www.youtube.com/@GTwGTPodcast?sub_confirmation=1
Check out the full episode on our platforms:
• YouTube: https://youtu.be/kmB_pjGb5Js
• Spotify: https://open.spotify.com/episode/2l9aZpvwhWcdmL0lErpUHC?si=x3YOQw_4Sp-vtdjyroMk3Q
• Apple Podcasts: https://podcasts.apple.com/us/podcast/darknet-diaries-with-jack-rhysider-episode-83/id1519439787?i=1000654665731
Follow Us:
• Website: https://gtwgt.com
• Twitter: https://twitter.com/GTwGTPodcast
• Instagram: https://instagram.com/GTwGTPodcast
☑️ Music: https://www.bensound.com
Previous Episode
Next Level Network Insights with Progress | Episode #87
Performance Monitoring (NPM) and Network Detection and Response (NDR) are critical to day to day operations! In Episode 87 of Great Things with Great Tech, Anthony Spiteri sits down with Pavel Minarik, the Vice President of Technology at Progress, to explore the dynamic world of network performance monitoring (NPM) and network detection and response (NDR). Pavel dives into the intricacies of Flowmon's advanced network behavior analysis and real-time threat detection technologies, which are transforming how organizations secure and optimize their networks. Discover the journey of Flowmon, its innovative solutions, and its vision for the future of network security.
Key Topics Discussed:
- Flowmon's Origins and Vision: Pavel shares the story behind the founding of Flowmon and its mission to provide comprehensive network performance monitoring and security solutions.
- Early Career and Academic Background: Pavel discusses his background in custom software development and network solutions, and his PhD in informatics focusing on network behavior analysis and cybersecurity.
- Development of Flowmon ADS: The creation and commercialization of Flowmon's Anomaly Detection System (ADS) from university research, and the innovative detection techniques it employs.
- Integration and Acquisitions: Insights into Flowmon's journey through acquisitions by Kemp Technologies and Progress, and the strategic integrations with products like LoadMaster and WhatsUp Gold.
- Advanced Detection Methods: How Flowmon combines adaptive baselining, heuristics, machine learning, and signatures to provide robust threat detection.
- Role of AI in Network Security: The use of AI and machine learning to enhance Flowmon’s capabilities, streamline threat analysis, and improve efficiency for IT professionals.
- Real-World Applications: Case studies highlighting Flowmon’s effectiveness in detecting and mitigating threats, including a ransomware attack in the healthcare sector.
Technology and Technology Partners Mentioned: Flowmon, Progress, WhatsUp Gold, NetFlow, IPFIX, machine learning, AI, cybersecurity, network performance monitoring, network detection and response, network behavior analysis, data visualization, threat detection, anomaly detection. ☑️ Web: https://www.flowmon.com ☑️ Support the Channel: https://ko-fi.com/gtwgt ☑️ Be on #GTwGT: Contact via Twitter @GTwGTPodcast or visit https://www.gtwgt.com ☑️ Subscribe to YouTube: https://www.youtube.com/@GTwGTPodcast?sub_confirmation=1 Check out the full episode on our platforms: YouTube: https://youtu.be/kmB_pjGb5Js Spotify: https://open.spotify.com/episode/2l9aZpvwhWcdmL0lErpUHC?si=x3YOQw_4Sp-vtdjyroMk3Q Apple Podcasts: https://podcasts.apple.com/us/podcast/darknet-diaries-with-jack-rhysider-episode-83/id1519439787?i=1000654665731 Follow Us: Website: https://gtwgt.com Twitter: https://twitter.com/GTwGTPodcast Instagram: https://instagram.com/GTwGTPodcast ☑️ Music: https://www.bensound.com
Next Episode
Getting Sh*t Done! Multi-tenancy for Proxmox with Hosted Network | Episode #89
Amidst the #Broadcom VMware shake-up, Hosted Network steps up to the plate with a game-changing multi-tenancy solution for #Proxmox, empowering MSPs to transition smoothly and keep getting sh*t done
Episode Summary: In Episode 89 of Great Things with Great Tech, we dive into the evolution of an Australian MSP in the cloud and telco services space. Ben Town, CEO of Hosted Network, joins us to explore how the company transformed from a traditional MSP into a leader in wholesale cloud and telco services. We also discuss their exciting new venture, MultiPortal.io, which is filling a crucial gap in the market with a multi-tenant Proxmox IaaS management solution, especially timely given the ongoing disruptions caused by Broadcom’s acquisition of VMware.
Ben shares the Hosted Network journey, starting as a local MSP in Sydney’s west in 2003, transitioning to a channel-only model in 2013, and growing into a key player in the Australian market. We also cover how MultiPortal.io emerged from their development team and is now providing an alternative hypervisor management tool designed to streamline operations for MSPs facing the challenges of today’s cloud environments.
Key Topics Discussed:
- Transition from MSP to Service Provider: Hosted Network’s shift from a direct customer model to a channel-only model, focusing on delivering wholesale cloud, voice, connectivity, and security solutions to over 250 Australian MSPs.
- MultiPortal.io: The development and impact of MultiPortal.io, a tool designed for managing multi-tenant Proxmox environments, which has become essential in the wake of Broadcom’s acquisition of VMware.
- In-House Development: Hosted Network’s evolution into a development-centric company, creating tools and platforms that address real-world challenges faced by MSPs, including automation, AI integration, and custom billing solutions.
- Alternative Hypervisors: The increasing relevance of Proxmox as a cost-effective, scalable alternative to traditional hypervisors like VMware, particularly in the APAC region.
- Challenges and Innovations: How Hosted Network navigated the challenges posed by the changing IT landscape and continued to innovate, creating solutions that empower MSPs to thrive.
Technology and Concepts Mentioned: Proxmox, VMware, Broadcom, cloud services, telco, MultiPortal, IaaS, MSP, TSP, virtualization, automation, AI, channel-only model. ☑️ Web: https://hostednetwork.com.au ☑️ MultiPortal: https://multiportal.io ☑️ Crunchbase: https://www.crunchbase.com/organization/hosted-network ☑️ Support the Channel: https://ko-fi.com/gtwgt ☑️ Be on #GTwGT: Contact via Twitter @GTwGTPodcast or visit https://www.gtwgt.com ☑️ Subscribe to YouTube: https://www.youtube.com/@GTwGTPodcast?sub_confirmation=1 Check out the full episode on our platforms: YouTube: https://youtu.be/kmB_pjGb5Js Spotify: https://open.spotify.com/episode/2l9aZpvwhWcdmL0lErpUHC?si=x3YOQw_4Sp-vtdjyroMk3Q Apple Podcasts: https://podcasts.apple.com/us/podcast/darknet-diaries-with-jack-rhysider-episode-83/id1519439787?i=1000654665731 Follow Us: Website: https://gtwgt.com Twitter: https://twitter.com/GTwGTPodcast Instagram: https://instagram.com/GTwGTPodcast ☑️ Music: https://www.bensound.com
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