Restroom Inspections

In this episode, Pete meets Angelique Denneman, co-founder of Air-Vote, a revolutionary feedback system designed specifically for the sanitation industry.

The episode kicks off with Pete sharing his experiences and observations about restroom cleaning regimes and the challenges faced by operators in collecting user feedback. Air-Vote changes that by using QR codes to gather real-time feedback from restroom users, providing operators with immediate insights into cleanliness and user satisfaction.

Angelique describes the development of Air-Vote, explaining how the idea was inspired by the difficulties people face when trying to leave feedback in public spaces. She emphasizes the simplicity of the system, where users can scan a QR code to vote on the cleanliness of a restroom with the option to leave comments, thus allowing businesses to respond promptly to user needs.

Angelique describes how Air-Vote started with a small team in 2019 and evolved into a tool that has been successfully implemented in various venues, including airports and restaurants. The conversation highlights the importance of addressing customer satisfaction directly at the point of service, a significant departure from traditional feedback methods that often involve third-party review platforms.

Pete and Angelique explore the unique selling proposition of Air-Vote in a competitive market, where the sanitation industry is often overlooked despite its substantial economic impact. The episode culminates in a discussion about the future of sanitation services and how Air-Vote aims to revolutionize the way feedback is collected and utilized, ultimately enhancing the customer experience in the restroom industry.

Takeaways:

• Air-Vote provides a simple and effective way for users to give real-time feedback on restroom cleanliness through QR codes.
• The system encourages transparency and accountability in restroom maintenance, benefiting both users and operators.
• By collecting anonymous feedback, restroom operators can address cleanliness issues proactively and improve service quality.
• Air-Vote’s implementation has shown that users are willing to engage in providing feedback when it’s convenient and straightforward.
• The feedback collected can directly influence operational decisions, helping to maintain high standards in restroom hygiene.
• Air-Vote is positioned to revolutionize the portable sanitation industry by providing a voice to restroom users.

Links referenced in this episode:

• airvote.com