S8 EP 04: "Owning" the Problem...and the Solution | Jay Karen, CEO, NGCOA

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In this season of Getting Better Now, we’ve talked a lot about the state of the golf industry. We heard from the Golf Professionals when we highlighted “The Club Pro Crisis” in Episode 01 of this season. We heard from the CEO of the PGA of America himself in a candid conversation with Seth Waugh in Episode 02. Now in Episode 04 of Season 8, we hear from another association chief, Jay Karen.
Jay is the CEO of the National Golf Course Owner’s Association (NGCOA), where he’s spent nearly 17 years in multiple roles with the association. He has a pulse on the issues impacting owners throughout the country, many of which end up impacting us as the PGA Professionals working for those owners.
A self-proclaimed “learner”, Jay is actually pursuing his membership as a Class A PGA Professional and you’ll hear his own war story about passing the PAT. In addition, we’ll obviously get into the labor situation from the perspective of the owners as well as Jay’s personal feelings about how we got here, and more importantly how we can fix it.
Jay also watched the downturn in golf happen after the “Tiger Boom” and has great insight into how we can avoid that from happening again, post COVID.
Jay is the co-host of Golf Business LIVE, where he shares the screen with the PGA’s own Don Rea. You can catch up on past episodes on YouTube.
Not only was Jay fun to talk to, he is really knowledgeable on the issues impacting golf so I know you’re going to get a lot from this conversation.

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