Enterprising Insights, Episode 27 - Contact Center New Product News

06/14/24 • 23 min

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses recent contact center product announcements, focusing specifically on news from Microsoft Dynamics 365 Contact Center and Cisco’s Webex Contact Center. He then concludes the show with the Rant or Rave segment, focusing on a contact center snafu.

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Cybersecurity Best Practices - A Conversation with Doug Shepherd at Tanium Converge

On this episode of the Futurum Tech Webcast, host Shira Rubinoff is joined by JLL's Doug Shepherd, Senior Director Offensive Security, for a conversation on the key insights and takeaways from Tanium's Converge Conference.

Their discussion covers:

The evolving landscape of cybersecurity challenges faced by organizations today
Strategic insights into offensive security measures
Best practices for organizations to enhance their cybersecurity posture
The role of collaboration and knowledge sharing in advancing cybersecurity defenses
Future trends and predictions in cybersecurity

Learn more at JLL.

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Democratizing AI Infrastructure - Futurum Tech Webcast

On this episode of the Futurum Tech Webcast, we are joined by Dell Technologies' Seamus Jones and Scalers AI's Steen Graham. Host, David Nicholson, Chief Research Officer at The Futurum Group, delves into a conversation on how these leaders are leveraging their expertise and organizational capabilities to democratize AI infrastructure.

Their discussion covers:

The current state and challenges of AI infrastructure
Strategies for making AI accessible to a broader audience
Innovative solutions from Dell Technologies and Scalers AI to support AI democratization
The impact of democratized AI on various industries
Future trends in AI infrastructure and democratization