Autonomy and Empowerment

Explicit content warning

06/07/24 • 6 min

Jodie is back to discuss why the front desk role is so crucial. It is an extension and a reflection of your business. Giving employees autonomy, the power to make decisions and to do what they think is right is key to our successful culture. Whatever role you are in, if you work your ass off, you can often create your own path to thrive in your career.

Previous Episode

Don't Be Penny-Wise & Pound-Foolish

Jodie joins us again and describes one of the early lessons she learned at AXIS. Having hard "policies" do not usually serve you well in a small business. It's important to create a strong foundation with clients and have a long term strategy of retention.

Next Episode

What Are We Afraid Of?

It's healthy (and motivating) to be afraid that we are not delivering the best experience possible for our clients and our team. It's our responsibility to keep AXIS thriving for our clients who depend on us for their health, and for the team members who are supporting themselves and their families. Clients can go anywhere, why do they keep coming back to us? No matter what field you're in or what role you are in, be the absolute best at it!