275: Annette Franz – Customer-Centric Leadership and Culture

04/29/20 • 33 min

Fast Leader Show | Customer Experience Leadership

With the current pandemic going on, Annette Franz goes through this difficult situation with the help of her two teenage boys who lives together with her and shares some quality time with each other.

With the current pandemic going on, Annette Franz goes through this difficult situation with the help of her two teenage boys who lives together with her and shares some quality time with each other.

Previous Episode

274: Tamara Ghandour – People-First Innovation

Tamara Ghandour was faced with a business challenge that needed the perspective of others. Focused on the outcome, Tamara was unable to generate a lot of ideas from the team members. She instead focused on rewarding the behavior of giving ideas, no matter how ridiculous the ideas were, and was able to come up with more innovative solutions.

Next Episode

276: Doug Conant – Become the Leader You Want to Be

Doug Conant was recruited to work as the General Manager for a division in RJR Nabisco. After a rough first meeting with the chairman, Lou Gerstner, which turned out to be a test, Doug discovered how important it is to have the courage of your convictions and with all humility just stand up and be counted.