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Fast Leader Show | Customer Experience Leadership

Jim Rembach, President Call Center Coach

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.

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Top 10 Fast Leader Show | Customer Experience Leadership Episodes

Best episodes ranked by Goodpods Users most listened

283: David Finkel – Learning to Manage More Intelligently

Fast Leader Show | Customer Experience Leadership

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06/24/20 • 39 min

The arrival of David Finkel's children was a complete shock to him. He never changed a diaper, never fed a child, and totally had no idea what to do. He was very busy being a father. At the same time, he was still owning a business. Not wanting to miss those precious moments with his children, David realized that he needed to make a change in the way he ran his business. He needed to run the business more intelligently. This led to the creation of the freedom formula. Applying what he has learned from this experience, David is now able to successfully manage his time and energy. As a result, David is able to achieve better business success and at the same time have a better life.

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06/24/20 • 39 min

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282: Peter Economy – Being a Good Boss

Fast Leader Show | Customer Experience Leadership

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06/17/20 • 31 min

Peter Economy previously managed a small group of around 12 people. After being placed to a new position, he was suddenly required to manage around 400-500 people. The task was very daunting at first, but after realizing that he had key people working for him to help manage the other people, he realized he was able to delegate most of the tasks and not have to micromanage everything. His job was easier because of it and he was able to get over the hump.

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06/17/20 • 31 min

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play

06/10/20 • 47 min

Going through this current pandemic, Tim Clark learned that a crisis has the unique ability to liquify the status quo. There is always an opportunity in the calamity. Take advantage of the current state we're in and shift the culture now while it's in a fluid state.

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06/10/20 • 47 min

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280: Vince Molinaro – Helping Leaders Be the Best They Can Be

Fast Leader Show | Customer Experience Leadership

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06/03/20 • 50 min

Vince Molinaro experienced a defining moment early in his career when he saw a respected colleague and mentor succumb to cancer that she believed was the byproduct of a stressful, toxic work environment. That was a defining moment for him, and as a result, he has made it his life’s work to boldly confront mediocre and unaccountable leadership.

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06/03/20 • 50 min

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279: Kevin Vallely – Facing the Unknown

Fast Leader Show | Customer Experience Leadership

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05/27/20 • 39 min

Kevin Vallely was travelling with his family at the McKenzie River, when a lone wolf suddenly approached their tent. Surprised and afraid, Kevin fired shots at the wolf to make it go away. After a few shots, the wolf did go away, leaving his family unscathed. The surprise encounter with the wolf left them a frightful impression, and they questioned whether to stop their adventure or not. They ultimately decided to continue on their journey. They recognized why that wolf acted the way it did, and through that process, brought experience and empowerment to their family. Because of that experience, they have learned the importance of pushing through and becoming stronger for it.

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05/27/20 • 39 min

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278: Karin Hurt – Promoting a Courageous Culture in the Workplace

Fast Leader Show | Customer Experience Leadership

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05/20/20 • 35 min

About 5 years ago, Karin Hurt had everything in her life crash all at the same time. Karin had just left her executive role at Verizon to start her own company. In trying to run her startup, Karin invested a lot of money into it but did not really get the clients or returns she needed. There was a massive learning curve and it required a lot of courage and energy to make everything work. In the midst of all that, her mother got extremely sick and died. Everything in her life seemed to be falling apart. Not willing to quit, she courageously moved forward one day at a time. Today, Karin and her husband are the founders of Let’s Grow Leaders, a leadership training and consulting firm in Maryland. Recently named on Inc’s list of Most Innovative Leadership Speakers and American Management Association’s 50 Leaders to Watch, Karin Hurt helps leaders from around the world achieve breakthrough results without losing their souls.

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05/20/20 • 35 min

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277: Patrick Schwerdtfeger – Emerging Anarchy in a Decentralized World

Fast Leader Show | Customer Experience Leadership

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05/13/20 • 42 min

Patrick Schwerdtfeger has made plenty of mistakes in his life, and a majority of those mistakes happened because he tried plenty of different things in his life. Yet, despite his many failures, Patrick never stopped and continued coming back. Patrick learned that if you truly want to be successful in business and life then you must be willing to try new things and be willing to accept the risk of failure. You must be willing to be a bold leader and stand up for what you believe to be right, especially during these times.

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05/13/20 • 42 min

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276: Doug Conant – Become the Leader You Want to Be

Fast Leader Show | Customer Experience Leadership

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05/06/20 • 43 min

Doug Conant was recruited to work as the General Manager for a division in RJR Nabisco. After a rough first meeting with the chairman, Lou Gerstner, which turned out to be a test, Doug discovered how important it is to have the courage of your convictions and with all humility just stand up and be counted.

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05/06/20 • 43 min

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275: Annette Franz – Customer-Centric Leadership and Culture

Fast Leader Show | Customer Experience Leadership

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04/29/20 • 33 min

With the current pandemic going on, Annette Franz goes through this difficult situation with the help of her two teenage boys who lives together with her and shares some quality time with each other.

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04/29/20 • 33 min

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284: David Dye – Taking Action in Creating a Courageous Culture

Fast Leader Show | Customer Experience Leadership

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07/01/20 • 42 min

David Dye experienced the lowest moments of his leadership when he was first promoted in a middle-level management position. During one team lunch, the things he was communicating to his team was falling on deaf ears as the things he was asking did not feel relevant to them. After realizing his mistake, David learned that he was executing his own vision and did not ask the team what their vision was. It was his wake-up call. He learned that it's not just about his own vision, but about their vision together as a team. It helped him get over the hump of needing to engage his people. Today, David is sharing his experiences to help other leaders become better versions of themselves and teaching them that together they are able to build something much stronger and much more cohesive.

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07/01/20 • 42 min

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FAQ

How many episodes does Fast Leader Show | Customer Experience Leadership have?

Fast Leader Show | Customer Experience Leadership currently has 271 episodes available.

What topics does Fast Leader Show | Customer Experience Leadership cover?

The podcast is about News, Management, Business News, Podcasts and Business.

What is the most popular episode on Fast Leader Show | Customer Experience Leadership?

The episode title '283: David Finkel – Learning to Manage More Intelligently' is the most popular.

What is the average episode length on Fast Leader Show | Customer Experience Leadership?

The average episode length on Fast Leader Show | Customer Experience Leadership is 35 minutes.

How often are episodes of Fast Leader Show | Customer Experience Leadership released?

Episodes of Fast Leader Show | Customer Experience Leadership are typically released every 7 days.

When was the first episode of Fast Leader Show | Customer Experience Leadership?

The first episode of Fast Leader Show | Customer Experience Leadership was released on Jul 13, 2016.

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