Episode 109: Discerning What’s Needed In The Moment

“But the thing that I hear the most from the students is that they're afraid that they're not going to know how to help. They're going to stand up in front of their peers and say, "I'm here to help you guide you through this, A3 problem solving workout or this kaizen, but at the core of it, I'm really just got this structure that I'm following. I'm afraid I'm going to sound like a robot or I'm going to be like, 'We are in current state. We are in root cause analysis'." Because they're learning the structure, they don't feel natural in it. And that is totally what I went through. But I knew I had that cheat sheet of the structure next to me so I could look down at it. And maybe what my practice was is just to feel more comfortable knowing that I don't know exactly and I've got to kind of follow a guide.” -Lori Serna

In this episode of Control the Room, I had the pleasure of speaking withLori Serna about her career leading business transformation initiatives at Cal Poly. She starts with tips on how to facilitate transformation at a large organization. Later, Lori explores common fears that facilitators share during transformation work. We then discuss the nuts and bolts of Lean and Kaizen Methodologies. Listen in for insight that spans industries.