Episode 109: Discerning What’s Needed In The Moment

08/15/22 • 45 min

“But the thing that I hear the most from the students is that they're afraid that they're not going to know how to help. They're going to stand up in front of their peers and say, "I'm here to help you guide you through this, A3 problem solving workout or this kaizen, but at the core of it, I'm really just got this structure that I'm following. I'm afraid I'm going to sound like a robot or I'm going to be like, 'We are in current state. We are in root cause analysis'." Because they're learning the structure, they don't feel natural in it. And that is totally what I went through. But I knew I had that cheat sheet of the structure next to me so I could look down at it. And maybe what my practice was is just to feel more comfortable knowing that I don't know exactly and I've got to kind of follow a guide.” -Lori Serna

In this episode of Control the Room, I had the pleasure of speaking withLori Serna about her career leading business transformation initiatives at Cal Poly. She starts with tips on how to facilitate transformation at a large organization. Later, Lori explores common fears that facilitators share during transformation work. We then discuss the nuts and bolts of Lean and Kaizen Methodologies. Listen in for insight that spans industries.

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Episode 108: Change Imposed Is Change Opposed

“But what we don't realize is that it's actually our job to help manage change. And it's our job to give people a vision that helps them get to the other side of change. So, so often we just tell people, you need to change. We never tell them why. And we don't give them a vision for the future. And we don't ask them to come alongside of us and help build that future together. We oftentimes, change feels like it's happening to me and change imposed is changed opposed. So we're going to oppose anything that's imposed on us.” -Natalie Born

In this episode of Control the Room, I had the pleasure of speaking with Natalie Born about her role as VP of Innovation at Territory Global. She shares how an interest in negotiating influenced her career path. Later, Natalie explores topics running from emotional journeys and change, to groud rules and burnout. We then discuss the importance of developing a rest ethic. Listen in to learn all about giving people a vision that helps them get to the other side of change.

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Episode 110: Flourishing In Times Of Transition

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“And so the more that I looked at people outside of the ideal, this ideal that we should fail forward, this ideal that we should pivot forward, I became and remained fascinated with the notion of in that moment, when we have some kind of a catalyzing disruption or interruption, how do we get our bearings? How do we understand who we are in that and then how do we determine how we want to move forward? What are the actual steps that we take? What are the approaches that we use? What are the resources that we draw upon and how do we make sense of it?” -Joan Ball

In this episode of Control the Room, I had the pleasure of speaking with Joan Ball about her career helping organizations flourish in times of change. She starts with insights into the resources, resourcefulness, and their connection to navigating uncharted territory. Later, Joan shares how she uses Emergency Services as a metaphor to help her clients make sense of the dynamism they’re facing. We then discuss the importance of including unstructured time in our schedules. Listen in for the steps to anticipate and thrive during disruption.