EP155: Paying, Personifying, and Participating!
03/08/22 • 35 min
Bite-Sized Delight From the Episode:
• When Striving for Easy, Make the Process Easy - Allowing customers to make automatic, recurring payments reduces friction and increases convenience - but ONLY if you make the sign up and implementation process smooth and easy!
• What's in a Name? Personal Connection - Bose offers customers the option of personifying their noise cancelling headphones by giving them a name and in the process, creating a stronger bond between the user and their technological device.
• Reward Your Customers for Your Labor Shortages - Domino's new "tip" for customers picking up their pizza offers a playful way to acknowledge the practical realities of delivery driver labor shortages.
Are You Looking for Things We Referenced?
• Bose Noise Canceling Headphones
• Conversation Corner with Help Scout
• Domino's Response to the Labor Crunch: Pick Up Your Own Damn Pizza - by Rebecca Deczynski in Inc.com
• Press Release: Domino's Carryout Tips: Because You Earned It
• Rate and Review The Experience This! Show
Learn more about the Experience This Show and the hosts:
Bite-Sized Delight From the Episode:
• When Striving for Easy, Make the Process Easy - Allowing customers to make automatic, recurring payments reduces friction and increases convenience - but ONLY if you make the sign up and implementation process smooth and easy!
• What's in a Name? Personal Connection - Bose offers customers the option of personifying their noise cancelling headphones by giving them a name and in the process, creating a stronger bond between the user and their technological device.
• Reward Your Customers for Your Labor Shortages - Domino's new "tip" for customers picking up their pizza offers a playful way to acknowledge the practical realities of delivery driver labor shortages.
Are You Looking for Things We Referenced?
• Bose Noise Canceling Headphones
• Conversation Corner with Help Scout
• Domino's Response to the Labor Crunch: Pick Up Your Own Damn Pizza - by Rebecca Deczynski in Inc.com
• Press Release: Domino's Carryout Tips: Because You Earned It
• Rate and Review The Experience This! Show
Learn more about the Experience This Show and the hosts:
Previous Episode
EP154: Puppies, Sunglasses, and Movies!
Learn about a barista who showed genuine empathy for a customer in pain, a set of care and maintenance instructions that was seriously fun to read, and a theater experience that didn’t begin - or end - well.
Bite-Sized Delight From the Episode:
• Empathy Creates Customer Connection - While a complimentary coffee is nice, a barista showing empathy to a grieving customer makes for a memorable and remarkable interaction.
• Even Your Instructions Can Be Entertaining - Goodr's Guide to Proper Eyewear Care & Maintenance brings a level of entertainment and humor to a retail product experience.
• Don't Hide from Your Customers - The only thing worse than a bad customer experience is a complete lack of recourse because you can't contact anyone in the organization for help!
Are You Looking for Things We Referenced?
• Conversation Corner with Help Scout
• Rate and Review The Experience This! Show
Learn more about the Experience This Show and the hosts:
Next Episode
EP156: Witty, Wowing, and Wonky!
Learn about how to make marketing fun, the current state of customer experience, and avoiding the buzzwords that people love to hate.
Bite-Sized Delight From the Episode:
• Fun Interactions Creates a Fun Workplace - The more colorful and playful your brand, the more you will attract that type of customer and employee.
• Happy Employees Equal Happy Customers - Based on research by GetFeedback, the relationship between employee experience and customer experience should be an infinity symbol - when employees are happy, they better serve customers, thereby making those customers happy.
• Beware Buzzwords - Using meaningless buzzwords leaves employees and customers confused, irritated, and wanting to run away from you and your offerings!
Are You Looking for Things We Referenced?
• Verblio - a fun place to work with fun marketing
• State of CX Report - by GetFeedback
• Conversation Corner with Help Scout
• 31 Buzzwords That Employees Truly Hate - by Geoffrey James on Inc.com
• 9 Business Buzzwords People Hate So Much They Won't Want to Work With You - by Minda Zetlin on Inc.com
• Rate and Review The Experience This! Show
Learn more about the Experience This Show and the hosts:
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