Magnetic Experiences: Empowering the Customer Experience
09/02/20 • 31 min
Jessica Noble, the founder of Magnetic Experiences, joins us to discuss the five customer experience mistakes companies are making and how to avoid them.
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“Jessica Noble, MBA, CCXP is Founder and CEO of Magnetic Experiences, which is headquartered in La Jolla, California. She is passionate about helping leaders of growing business find and plug money leaks and boost profitability while improving employee & customer experiences.”
Connect with Jessica: Connect with Magnetic Experiences:Book: “The 5 Customer Experience Mistakes You Don’t Know You’re Making That Are Causing Profit Erosion”
Blog: “12 Signs Of A People-First Company Culture”
Jessica Noble, the founder of Magnetic Experiences, joins us to discuss the five customer experience mistakes companies are making and how to avoid them.
----more----
“Jessica Noble, MBA, CCXP is Founder and CEO of Magnetic Experiences, which is headquartered in La Jolla, California. She is passionate about helping leaders of growing business find and plug money leaks and boost profitability while improving employee & customer experiences.”
Connect with Jessica: Connect with Magnetic Experiences:Book: “The 5 Customer Experience Mistakes You Don’t Know You’re Making That Are Causing Profit Erosion”
Blog: “12 Signs Of A People-First Company Culture”
Next Episode
Data Literacy and the Rise of the Citizen Data Scientist
Matt serves as CEO at QuantHub, responsible for leading the company’s strategy, growth, and operations. Matt has a passion for developing authentic relationships with customers to truly understand what drives them and then crafting creative solutions to their most critical problems.
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Prior to joining QuantHub, Matt spent the last 15 years running product and tech at PE-backed companies, including building a product and engineering organization at Daxko to deliver 10x revenue growth, 7 acquisitions, and 3 enormously successful recapitalizations in just 10 years. While at Daxko, Matt led the team to deliver the first machine learning/AI solution to the market, predicting customer membership churn and also propensity to donate.
Connect with Matt: Connect with Quanthub:“... the statistic comes from the World Economic Forum that 54% of employees will need significant up-skilling by 2022 ...”
“a study by MicroStrategy and in the respondents 81% of the respondents of this survey, 81% of executives and managers, had access to data. Only 44% of frontline workers had access to data.”
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