Emerson Built That - THE CUSTOMER IS RIGHT: BUT AT WHAT COST

THE CUSTOMER IS RIGHT: BUT AT WHAT COST

06/13/20 • 9 min

1 Listener

The phrase, "the customer is always right" has legs. But not for the reasons we once thought. The customer is not only right because we want to put forth our best manners and promote positive client relations. The customer is also right because it is cheaper than them being wrong!
Being a "hothead" will get you nowhere. Don't get your entrepreneurial panties in a bunch. A quick look at active listening and how to claim your cool and decide who is in control. Because not being in control in your business is not cool.

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THROW SPAGHETTI ON THE WALL: A SAUCY COLLABORATION TECHNIQUE

You need ideas, whether it's to start a new business, create a new product or expand a strategy. You need to solve problems, whether it's saving costs, improving lead time or finding more customers. No idea is too small, no problem is too big, when you throw spaghetti at the wall and see what sticks. It's all about COLLABORATION.
This method is about finding the special sauce for your pasta dish. Get your team together to come up with an idea or solve a problem. We will walk through how to throw spaghetti at the wall with no judgement and then take that messy wall and turn it into something viable.