THE CUSTOMER IS RIGHT: BUT AT WHAT COST

The phrase, "the customer is always right" has legs. But not for the reasons we once thought. The customer is not only right because we want to put forth our best manners and promote positive client relations. The customer is also right because it is cheaper than them being wrong!
Being a "hothead" will get you nowhere. Don't get your entrepreneurial panties in a bunch. A quick look at active listening and how to claim your cool and decide who is in control. Because not being in control in your business is not cool.