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Eldercare Success - How to Change the Care Industry, Bit by Bit, For the Better.

How to Change the Care Industry, Bit by Bit, For the Better.

11/08/21 • 38 min

Eldercare Success

Show Host: Nancy May , Author How to Survive 911 Medical Emergencies, Step-by-Step Before, During, After! Expert in managing the path of step-by-step caring for an aging parent or family member, even from over 1200 miles away, or more. For a Free File-of-Life to www.howtosurvive911.com

Guest: Jessica Juchau-Scott , a no nonsense daughter, in the UK, working to help families impacted by Lewy Body Dementia and Alzheimer's Disease.

We’re all challenged in getting the best care for those we love. Sometimes things just don’t work as we want. In this episode, we dive into how Lewy Body Dementia impacted one remarkable former Scotland Yard Detective, Ray Scott, and his entire family. System shortcomings with his care while frustrating, galvanized his daughters and wife to create better care solutions for other families in the UK. Thanks to his daughter Jessica Juchau-Scott and wife Sylva, many families will have an improved way to work with dementia care managers, work the system of care in the UK better, and hopefully create memories that generate more smiles than tears.

It only takes one person to start a wave that can impact an entire industry. This episode is one that I hope will inspire you and others to find strength from adversity, particularly for those caring for someone with dementia.

Our strength is powerful when we all work together. Yet, it takes a first spark to light a fire.


The approach that Jessica and her family have worked on to further improve the original National Health Service (NHS) strategy for supporting carer families in the UK is based on an initial program that was established in 2015. The Scott family has worked to improve how families are considered and supported, together with their ailing loved ones, in the UK. In addition to improvements to this program, Jessica and her sister are working together with the NHS to co-present Carer Awareness training and mental health staff training to further support the initiative improvements and help carer families.

The baseline information can be found here: NHS Foundation Trust, Service User and Carer Involvement Strategy.


This podcast uses the following third-party services for analysis:
Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp
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Show Host: Nancy May , Author How to Survive 911 Medical Emergencies, Step-by-Step Before, During, After! Expert in managing the path of step-by-step caring for an aging parent or family member, even from over 1200 miles away, or more. For a Free File-of-Life to www.howtosurvive911.com

Guest: Jessica Juchau-Scott , a no nonsense daughter, in the UK, working to help families impacted by Lewy Body Dementia and Alzheimer's Disease.

We’re all challenged in getting the best care for those we love. Sometimes things just don’t work as we want. In this episode, we dive into how Lewy Body Dementia impacted one remarkable former Scotland Yard Detective, Ray Scott, and his entire family. System shortcomings with his care while frustrating, galvanized his daughters and wife to create better care solutions for other families in the UK. Thanks to his daughter Jessica Juchau-Scott and wife Sylva, many families will have an improved way to work with dementia care managers, work the system of care in the UK better, and hopefully create memories that generate more smiles than tears.

It only takes one person to start a wave that can impact an entire industry. This episode is one that I hope will inspire you and others to find strength from adversity, particularly for those caring for someone with dementia.

Our strength is powerful when we all work together. Yet, it takes a first spark to light a fire.


The approach that Jessica and her family have worked on to further improve the original National Health Service (NHS) strategy for supporting carer families in the UK is based on an initial program that was established in 2015. The Scott family has worked to improve how families are considered and supported, together with their ailing loved ones, in the UK. In addition to improvements to this program, Jessica and her sister are working together with the NHS to co-present Carer Awareness training and mental health staff training to further support the initiative improvements and help carer families.

The baseline information can be found here: NHS Foundation Trust, Service User and Carer Involvement Strategy.


This podcast uses the following third-party services for analysis:
Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

Previous Episode

undefined - Could Your Number be Up? Understand How Medical Responders Respond.

Could Your Number be Up? Understand How Medical Responders Respond.

Show Host: Nancy May, Author How to Survive 911 Medical Emergencies, Step-by-Step Before, During, After! Expert in managing the path of step-by-step caring for an aging parent or family member, even from over 1200 miles away, or more. For a Free File-of-Life to www.howtosurvive911.com

Guest: Doug Levy , Author, Public Emergency Communications Expert and CEO Doug Levy Communications, LLC

Ever wonder who first responders and healthcare authorities turn to when they need to reach and talk with those of us at “street level” during a large public emergency? Doug Levy is the pro to whom the healthcare responders and local and state government groups turn to for advice.

Doug will relay tips on how to increase your chances of a better outcome if you ever face a natural or manmade disaster. He even gives us an inside view of how medical facilities determine who to care for when their own systems get overwhelmed, and what you can do to get care in those times. Knowing how your healthcare system will respond to your needs could result be a life saver (or not, if you don’t know).

Doug Levy is the author of The Communications Golden Hour, When Every Minute Counts. He has spent his career in the middle of emergencies, bringing calm to chaos. He has been a firefighter, emergency medical technician, lawyer, award-winning reporter, and communications executive at three top universities. One of the first to embrace social media as an emergency communications tool, Doug developed the Communications Golden Hour to streamline emergency communications planning and response so that it works effectively and efficiently. An adviser to public safety agencies, he’s trained emergency officials in how to get clear messages to the public when minutes count. He was a health and technology reporter for USA Today, and his investigative reporting won a Peabody Award in 1987.

Disclaimer: The views, perspectives, and opinions expressed in this show are those of the show guest and not directly those of the companies they serve or that of the host or the producer CareManity, LLC. Information discussed should not be taken as medical, legal, or financial advice. Please seek the advice or you own personal medical, legal or financial advisors as each person’s situation is different. (c) Copyright 2021 CareManity, LLC all rights reserved. CareManity is a trademark of CareManity, LLC


This podcast uses the following third-party services for analysis:
Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

Next Episode

undefined - Finding A Great Home Healthcare Agency: You Don’t Have to Go It Alone.

Finding A Great Home Healthcare Agency: You Don’t Have to Go It Alone.

Finding a good home healthcare agency can be a challenge for any family caregiver, especially for those living in suburban and rural areas.

In this episode, I speak with two special guardian angels who seem to know just how reduce the fear and loneliness that comes from caring for an elderly parent or frail spouse. In-home care does not have to be just for the wealthy. In our discussion, we dive into how caregivers can effectively research and successfully hire a home care agency. We also talk about when NOT to hire an agency, how to manage your own loneliness and stress as a caregiver; what happens when things go wrong, and more.

My guests, Julie Brubaker and Inga Lake are the founders of EPAGA Home care in Bigfork, Montana. They’ve combined their personal and professional experience, heart, and love of farming (think sheep, cattle, apple pie, and more) and family, and their Christian faith to build the foundation of their values-based homecare agency. Part of that is their rule that every hire must meet their “Grandma Test.” Listen and learn more on this and other guidelines they live and work by.

Extra bonus: Checklist on how to hire an agency.

Show Host: Nancy May, Author How to Survive 911 Medical Emergencies, Step-by-Step Before, During, After! Expert in managing the path of step-by-step caring for an aging parent or family member, even from over 1200 miles away, or more. For a Free File-of-Life to www.howtosurvive911.com

Guests: Julie Brubaker and Inga Lake, Co-CEOs, EPAGA Home Care, Inc, Kalispell, Montana. The EPAGA is Agapé spelled backwards, which was not not picked randomly or without purpose. The Biblical definition of “agapé” exemplifies what Inga and Julie believed to be the key reason for their mission and service to others in the home care setting. Agapé is “love”, the highest form of love, especially brotherly love – the love of God for man and of man for God. They felt their choice of such an agency name was essential to convey to the world the true meaning and mission of their business.

Disclaimer: The views, perspectives, and opinions expressed in this show are those of the show guest and not directly those of the companies they serve or that of the host or the producer CareManity, LLC. Information discussed should not be taken as medical, legal, or financial advice. Please seek the advice or you own personal medical, legal or financial advisors as each person’s situation is different. (c) Copyright 2021 CareManity, LLC all rights reserved. CareManity is a trademark of CareManity, LLC


This podcast uses the following third-party services for analysis:
Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp

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