3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

08/23/21 • 27 min

Doing Customer Experience Right‬ with Stacy Sherman

What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about guest Colin Shaw and host Stacy Sherman at: . Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .

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2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey

Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS, misperceptions, and ultimate questions to measure customer satisfaction. You'll gain actionable tips to maximize customer loyalty and referrals the right way! Learn more about guest Rob Markey and host Stacy Sherman at: . Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .

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4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek

If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless. Episode Highlights: *Why CX is not only for big companies *How we can ease friction *What we can do to avoid the hassle for our customers *How technology is changing our human connection with customers *How we can convince a leader to make changes *Advice for entrepreneurs Learn more about Stacy Sherman and Adam Toporek at . Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .