Doing CX Right with Stacy Sherman
DoingCXRight®
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Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast. This award-winning show goes beyond talking or thinking about customer experience (CX); it's about implementing it effectively for better outcomes. You'll gain tangible strategies, focusing on Stacy's Heart & ScienceTM framework, blending emotional intelligence with data-driven insights. Besides Stacy's actionable recommendations, you'll also hear interviews with renowned authors, startup leaders, and CEOs, uncovering the secrets to customer service excellence--fueled by an empowered workforce. Doing CX Right goes beyond business tactics; it's also about inspiring life advice, overcoming personal challenges, and learning lessons that resonate on a deeper level. Listen, apply lessons, and pay CX forward. About Stacy Sherman: Award-winning customer experience and marketing professional speaker, LinkedIn instructor, author, and strategic advisor. View Stacy's bio, blog, videos, Forbes articles, and more at DoingCXRight.com
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Top 10 Doing CX Right with Stacy Sherman Episodes
Best episodes ranked by Goodpods Users most listened
9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer
Doing CX Right with Stacy Sherman
10/05/21 • 32 min
Too many companies invest too much money to acquire new clients instead of making current ones your volunteer marketers. My guest, Jay Baer, 6x author and Hall of Fame speaker shares leadership and business tips about: *How to 'Hug Your Haters' and why ("Don't whine about customers giving bad reviews, hug them for helping you become better at what you do.") *Tactics to make customers LOVE and talk about your brand *Design the right organizational structure to deliver the best customer experiences and service Learn more DoingCXRight.com/podcasts
10/05/21 • 32 min
8. Aiming High - Mental Health & Business Impacts Featuring Darren Prince
Doing CX Right with Stacy Sherman
10/05/21 • 33 min
Did you ever have an extreme experience that changed the course of your personal and professional life? My guest, Darren Prince, best-selling author of Aiming High has achieved much fame, monetary success, and deep lows from drug addictions. Highlights: *What Aiming High means and lessons learned *How to overcome imposter syndrome *Leadership advice from iconic athletes (his clients) *The three words that can change lives and improve experiences Learn more about Stacy Sherman and Darren Prince at
10/05/21 • 33 min
7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran
Doing CX Right with Stacy Sherman
10/03/21 • 24 min
How do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer: it starts with human focussed leaders at the top. Ashok Ramachandran, CEO, and President at , is known for leading organizations to achieve profitable success while caring for employees as a first priority. During the episode, you'll hear: How to get employees to deliver excellence even when no one is watching Proven tactics and skills to achieve revenue growth while leading with a heart Examples of brands doing experiences right and best practices How different generations (Gen X, Gen Z, etc) and cultures can better work together Inspirational advice - what he'd tell younger self based on what he knows now as a CEO. Learn more about Stacy Sherman and Ashok Ramachandran at
10/03/21 • 24 min
6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar
Doing CX Right with Stacy Sherman
09/26/21 • 29 min
Are you using social media to build customer relationships, enhance customer service and gain competitive insights? , a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing), provides customer experience tactics that you likely never knew. Huffington Post has named Madalyn one of . Highlights: *What customer experience means in a digital world *Why you cannot ignore social media *Ways to personalize messaging *The value of listening and tools *Tactics to humanize business Learn more about Stacy Sherman and Madalyn Sklar at
09/26/21 • 29 min
4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek
Doing CX Right with Stacy Sherman
09/11/21 • 28 min
If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless. Episode Highlights: *Why CX is not only for big companies *How we can ease friction *What we can do to avoid the hassle for our customers *How technology is changing our human connection with customers *How we can convince a leader to make changes *Advice for entrepreneurs Learn more about Stacy Sherman and Adam Toporek at DoingCXRight.com/podcasts
09/11/21 • 28 min
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw
Doing CX Right with Stacy Sherman
08/23/21 • 27 min
What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about guest Colin Shaw and host Stacy Sherman at: Doingcxright.com/podcasts
08/23/21 • 27 min
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
Doing CX Right with Stacy Sherman
07/16/21 • 27 min
Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS, misperceptions, and ultimate questions to measure customer satisfaction. You'll gain actionable tips to maximize customer loyalty and referrals the right way! Learn more about guest Rob Markey and host Stacy Sherman at: DoingCXRight.com/podcasts
07/16/21 • 27 min
1. How To Get Customers Back Again & Again Featuring Shep Hyken
Doing CX Right with Stacy Sherman
07/05/21 • 34 min
What does customer loyalty really mean? What are proven tactics to get repeat customers? Which brands are doing customer experience right and what are the best actionable tips to build a business culture where employees are committed to driving customers back? Listen to Stacy Sherman's debut podcast featuring NY Times best-selling author, speaker & customer service expert, Shep Hyken. Learn more about guest Shep Hyken and host Stacy Sherman at: DoingCXRight.com/podcasts
07/05/21 • 34 min
11. How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James
Doing CX Right with Stacy Sherman
10/31/21 • 32 min
We often forget how a simple action like paying attention can make our business stand out. When we pay intentional attention, we can offer far better customer and employee experiences. Although it sounds mundane, it is paying attention that drives productivity, accountability, and ultimately increased profitability. My guest Neen James, author of 9 books, discusses WHO deserves your attention, WHAT matters most, and HOW to listen with your eyes to achieve more successful outcomes. Learn more at DoingCXRight.com/podcasts
10/31/21 • 32 min
10. Communicating and Delivering Real Value Featuring Bob Burg
Doing CX Right with Stacy Sherman
10/16/21 • 26 min
In business, your primary focus must be the value you provide to customers. Value is what makes people trade their money for a service or a product. My guest, Bob Burg, Hall of Fame Keynote Speaker and Bestselling Coauthor of “The Go-Giver" says "money is simply an echo of value. It's the thunder to values’ lightning." We dive deep into how companies, sales leaders, and their teams can communicate their value, sell at higher prices with less resistance, and grow their businesses based on referrals more effectively. Learn more at DoingCXRight.com/podcasts
10/16/21 • 26 min
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FAQ
How many episodes does Doing CX Right with Stacy Sherman have?
Doing CX Right with Stacy Sherman currently has 110 episodes available.
What topics does Doing CX Right with Stacy Sherman cover?
The podcast is about Management, Podcasts and Business.
What is the most popular episode on Doing CX Right with Stacy Sherman?
The episode title '9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer' is the most popular.
What is the average episode length on Doing CX Right with Stacy Sherman?
The average episode length on Doing CX Right with Stacy Sherman is 32 minutes.
How often are episodes of Doing CX Right with Stacy Sherman released?
Episodes of Doing CX Right with Stacy Sherman are typically released every 7 days.
When was the first episode of Doing CX Right with Stacy Sherman?
The first episode of Doing CX Right with Stacy Sherman was released on Jul 5, 2021.
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