55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz

09/12/22 • 33 min

Doing Customer Experience Right‬ with Stacy Sherman

Customer-centric companies put the customer at the center of all they do, which means the entire workforce takes the time to understand who customers are and then uses that understanding to intentionally design better experiences for them. Too often, companies believe they know what's best and create customer experiences based on inside-out thinking, only to end up creating frustration and dissatisfaction. Stacy Sherman and Annette Franz share actionable tips about what it takes to ensure your company adopts a culture that's "Built to Win." Win for the customer, win for the business. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .

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54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson

What does it mean to be 'hooked on customers?' How does it propel businesses into action? Stacy Sherman and Bob Thompson, author, and CEO of Customer Think Corp, explore customer-centric businesses and examine how they execute strategies and outperform competitors that you can do too. Key tactics: LISTEN to customers’ values and feedback. THINK about implications of fact-based decisions on customers EMPOWER employees with the freedom they need to please customers CREATE new value for customers without being asked DELIGHT customers by exceeding their expectations There are no quick fixes. Customer-centricity takes time, determination, and company-wide commitment. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .

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56. Creating a Frictionless Organization & Better Customer Experience with Bil Price

Being frictionless has become a strategic necessity. What does frictionless even mean? Why should you care? And what are simple steps to remove customer pain points and get to a frictionless state based on learnings from the most reputable brands? Stacy Sherman and Bill Price, author of The Best Service is no service, Your Customer Rules!, and The Frictionless Organization, answer these questions and share key principles to improve experiences for everyone who interacts with your brand. In fact, customer loyalty depends on it. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .