When systems meet humans - on human terms

07/08/20 • 33 min

Part 1 of our Intelligent Virtual Assistant deep dive. With IVAs delivering ever more human and intimate service experiences, the race is on to triumph in the platform war. Daniel Hjelte, Accenture’s Intelligent Enterprise Practice Nordic lead joins host Hannes Sapiens to explore where the IVA phenomenon might lead us. Disruption Land is a brand new podcast from Epicenter, the house of digital innovation. Find out more about our vibrant tech community and innovative workspaces at weareepicenter.com

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Previous Episode

Unleashing the membership mindset

Discover what your customers need to hear so they’ll never want to leave. With Robbie Kellman Baxter. Best-selling author and loyalty guru Robbie Kellman Baxter coined the term ‘membership economy’ and joins host Ellen Bjerkehag in Disruption Land to explore the impact of the forever transaction and why a compelling forever promise creates communities to drive long-term customer value. Welcome to Episode 1 of Disruption Land, the brand new podcast from Epicenter, the house of digital innovation. Find out more about our vibrant tech community and innovative workspaces at weareepicenter.com

Hosted on Acast. See acast.com/privacy for more information.

Next Episode

Alexa, will the digital landscape ever be the same again?

Part 2 of our Intelligent Virtual Assistant deep dive. IBM’s AI & Cognitive expert Patrick Couch joins host Hannes Sapiens to examine the transformational impact on the digital landscape, including language understanding, delegating authority, brand loyalty and the ‘butler for everyone’ concept. Disruption Land is a brand new podcast from Epicenter, the house of digital innovation. Find out more about our vibrant tech community and innovative workspaces at weareepicenter.com

Hosted on Acast. See acast.com/privacy for more information.