Disrupting Japan

The single most common question I get asked are variations of "How do you start a business as a foreigner in Japan?" or "What's it like to start a startup as a foreigner in Japan?" It's always been a hard question to answer simply because it is such a big one, that it can be hard to know where to start. Well, today we are going to start to answer that question, and over the next month or two, we are really going to dig into it. Jordan Fisher is CEO and co-founder of Zehitomo, which is an online marketplace for off-line services. This is not an easy space. There are many such sites in Japan, but Jordan explains why the fact that he and his co-founder are both foreigners has given them a competitive advantage not just in the marketplace, but in recruiting and marketing as well. Unsurprisingly, there are a few things that are much harder for foreign startup founders than for Japanese founders, and we talk about those as well. It's a great conversation, and I think you'll enjoy it. Show Notes Why charging commission is a losing strategy One surprisingly popular kind of offline services Why its hard to start a startup as a foreigner in Japan What it's like raising money as a foreigner in Japan Ho to use your gaijin-ness to your business advantage Why some Japanese have a hard time in foreign startups How to differentiate your startup in Japan Why the fear of failure is still holding Japan back Links from the Founder Everything you ever wanted to know about Zehitomo Connect with Jordan on LinkedIn Friend him on Facebook Zehitomo is Hiring Main recruiting page Wantedly page Leave a comment Transcript Welcome to Disrupting Japan, straight talk from Japan’s most successful entrepreneurs. I’m Tim Romero and thanks for joining me. How do you start a business as a foreigner in Japan? What’s it like to grow a business as a foreigner in Japan? These are the two questions I get asked the most, not only by our non-Japanese listeners who make up 80% of the Disrupting Japan’s audience but also by our Japanese fans as well. And you know, I’ve always found it hard to answer that question because it’s just such a big question that it’s hard to get your head around it. It’s hard to know how to even start to answer it. Well, today, we’ll be talking a lot about exactly that. We’ll be sitting down with Jordan Fisher, the CEO and cofounder of Zehitomo. Now, Zehitomo is an online marketplace for off-line services and we will dive deeper into their business model during the show, but really, we talk a lot about how Westerners or at least Jordan, this one particular Westerner approaches of doing business in Japan. Both as an individual and a company, there are certain things that you can get away with and some things that you just can’t. There are certain advantages you’ll have over your Japanese competition and there’s certain disadvantages that you might not be able to overcome. But you know, Jordan tells that story much better than I can, so let’s get right to the interview. [pro_ad_display_adzone id="1411" info_text="Sponsored by" font_color="grey" ] Tim: So, I’m sitting here with Jordan Fisher, the founder and CEO of Zehitomo which is a marketplace for matching professionals with those who want to hire them, so thanks for sitting down with me. Jordan: Yeah, great to be here, Tim, thank you. Tim: So, I mean, I gave a really brief description of what Zehitomo is, so maybe you can explain it a little better than I did. Jordan: Sure, sure. In a nutshell, it’s what you said, we’re a marketplace for local services. I think a lot of people don’t really immediately click when you say ‘local services,’ what that actually means, and I generally summarize it by saying that it’s the jobs that happens off-line, not the ones that happen online, so think about your photographer, your plumber, your personal trainer,

Disrupting Japan is six years old and ready to party! Unfortunately, we can't. Like so much else in 2020, this year's big, live show has been canceled, but I hope you'll make it next year. It's not all bad news, of course. There are a lot of great things happening for both Disrupting Japan and for Japanese startups. So looking back on these six years, I'd like to share some of the most important changes that are happening in Japan. Please enjoy. Leave a comment Transcript Welcome to Disrupting Japan, straight talk from Japan's most successful entrepreneurs. I'm Tim Romero and thanks for joining me. This is our sixth-anniversary episode. Over the past six years, it’s been a Disrupting Japan tradition to have our big Disrupting Japan Live and Unleashed show on our anniversary. We get three of Japan’s startup thought-leaders on stage and invite a few hundred of our closest friends over for an evening of drinks, conversation, and just hanging out with a lot of cool people. Unfortunately, this year the coronavirus makes this impossible. So we’ll pick up that tradition again next year. What I had planned for this year’s anniversary episode was to tell you a special story about innovation at it’s best in Japan. The real story behind a video you’ve seen a dozen times on the internet and Western news media. But before that, I wanted to talk briefly about three critical things that have changed for startups in Japan and as those introductory notes became longer and more interesting, I realized I was going to have to split the show, so I’ll tell you all about that video in a future episode. Today, there is something else you should know. But before we get to that, I want to thank you. When I started Disrupting Japan six years ago, I really could not have imagined what it would become. At first, Disrupting Japan was just me sitting down and talking with my founder friends, and I guess in all the important ways, it still is just me sitting down with my friends. But Disrupting Japan has grown with Japan’s startup community. We now have around 10,000 listeners all over the world, and we’ve ranked as Japan’s #1 entrepreneurship podcast and occasionally break into the top five Japanese business podcasts as well. So after six years, I want to thank all the amazing founders who have come on the show to tell us their stories so honestly, the fans who have spread the word about the podcast in a way that online marketing never could, and to thank you, for listening. I appreciate you choosing to spend your time with me, and I work incredibly hard to make sure this show is worth your time. Looking back on six years, I want to share with you the three most important ways that Disrupting Japan has changed, and what that tells us about how things are changing for Japanese startups. Now, these aren’t the big data-driven headline numbers that you already know about. These trends are more personal, more human, and maybe in a way, more important. 1) Origin Stories During the first two years of Disrupting Japan, I would almost always ask founders about how they started their startup. Many had pretty dramatic stories. Many telling of how their wife or parents were opposed and tried to talk them out of it or force them out of it, or how they had to give up their apartment to save money meet payroll. Many founders had a family role model. A non-conformist relative who was maybe an entrepreneur themselves, or perhaps an artist or musician. Someone who believed in them when everyone else doubted. One of our founders even sold his wife’s jewelry to make payroll. Although his parting advice to me on that matter was “Tim, your startup is very important, but there are some things you should just never do.” But as long-time listeners have probably noticed, we don’t hear those kinds of origin stories anymore. When I bother to ask the question these days, the most common reply is something like “Well, I really wanted to do it,

Startups exist to develop new solutions to problems. But many of society's biggest problems fall outside traditional startup business models. Today we explore why that is, and how it might be changed as we sit down with Robin Lewis, co-founder of Mymizu, a startup focused on reducing plastic waste by encouraging reuse. We take a deep dive into possible monetization strategies, why startups should be better at solving social problems than non-profits, and we discuss a possible roadmap for a middle path between startups and non-profits. It's a great conversation, and I think you'll enjoy it. Show Notes The Japanese middle-ground between NGOs and for-profit startups The hidden strategy behind beach cleanup programs Mymizu’s current business model The challenge of mixing environmental and social sustainability When Tim became “The Destroyer of Dreams” The unexpected (positive ) impacts of COVID-19 Why startups should be able to do more social good than NGOs How bottled water breaks economic theory What happened to Japanese water fountains One common recycling scam in Japan A roadmap for the middle path between NGO and startup Links from the Founder Everything you ever wanted to know about Mymizu Follow Mymizu on Instagram Check out Robin's personal home page Follow his blog on social sustainability Follow him on Twitter @robintlewis Connect with him on LinkedIn More about sustainability in Japan 7 Surprising Facts About Plastic in Japan Sanpo Yoshi: the Japanese business principle of success through responsibility 25 Opportunities For Volunteering and Social Good in Japan Milton Friedman's landmark NYT article on corporate responsibility Leave a comment Transcript Welcome to Disrupting Japan, straight talk from Japan’s most successful entrepreneurs. I’m Tim Romero and thanks for joining me. Water, it’s one of the most common molecules in the universe and you personally are made up of about 60% water. There are a number of significant problems today that revolve around water but water is rarely the focus for startups, and today, we’re going to explore why that is and why that might be changing. Today, we sit down in a properly socially distanced matter and talk with Robin Lewis, co-founder of Mymizu. The Mymizu app enables you to find places to refill your water bottles all over Japan, and the company itself exists in a very interesting space between nonprofit and a regular for profit company. Robin and his team are already making an impact in Japan, and we have a deep dive into how startups can be a force to achieve meaningful social change. The challenges of balancing the need for revenues with staying true to your social mission, and we brainstorm about possible monetization strategies that could enable that, and also, you’ll learn something that will probably really piss you off about how recycling is done in Japan. But you know, Robin tells that story much better than I can, so let’s get right to the interview. Interview Tim: So I’m sitting here with Robin Lewis, the co-founder of Mymizu, a water refilling app. Thanks for sitting down with me. Robin Lewis: Thanks so much for having me, Tim, I’m excited to be here. Tim: Actually, you can explain Mymizu much better than I can, so what is Mymizu exactly? Robin: Mymizu, what we’re doing is we’re on a mission to help people live more sustainably, starting with plastic bottles. We accomplish that in, I’d say, four main ways. First, we have the app which you mentioned and it’s essentially a tool where you can find 200,000 locations around the world where you can take your reusable bottle and refill that for free, and so this includes public water fountains like in train station, in parks, and so on, but also, we have this network of what we call ‘refill partners,’ this is cafes, shops, hotels, and other businesses where you can walk in, you can get your water,

Platform as a Service (PaaS) has been a difficult startup business model in the US, but Wayland Zheng, founder and CEO of Mobingi, has found a way to make it work in Japan. His approach involves a combination of leveraging both a unique feature set and some unique aspects of Japanese technical buyers. Wayland also shares his story of what is probably a record for the fastest time to startup launch for any foreigner in Japan. Within two months of landing in Tokyo, and unable to speak the language, he had settled on a startup idea, found a Japanese co-founder, and been accepted into one of the most competitive startup accelerators in Japan. Three years later, Mobingi has an impressive and growing list of clients and investors. We talk about how he made all this happen, the importance of accelerators, and how you need to tailor your startup not just to a rational business model, but to the business culture of the market. It’s a great discussion and I think you will really enjoy it. Show Notes How Mobingi saves it's customers 80% on AWS services Why DevOps disciple has been slow to develop at Japanese companies The important difference between security and compliance Why cloud sales in Japan requires face-to-face meetings How to start a company after only two months in Japan The important differences between Japnese and American startup accelerators Why China is a better expansion market than the US What is the future of PaaS and middleware Why simple honesty is sometimes surprising among founders Links from the Founder The Mobingi Homepage Mobingi Facebook page The Mobingi Blog Mobingi on Instagram Friend Wayland on Facebook Check out his blog Join a Mobingi Meetup [shareaholic app="share_buttons" id="7994466"] Leave a comment Transcript Disrupting Japan, episode 93. Welcome to Disrupting Japan, straight talk from Japan’s most successful entrepreneurs. I’m Tim Romero and thanks for joining me. You know, I get asked a lot about the difficulty of starting a company in Japan as a foreigner. I always have trouble answering that question because although I’ve started a number of companies in Japan as a foreigner, I have nothing to compare it to. I mean, I’ve never started a company in Japan as a Japanese person so I only have my own experiences to base a judgment on. Well, I’ve got good news. All foreigners who are griping about how hard it is to start a company in Japan can now officially stop complaining. I’ve got a pretty amazing guest and a pretty amazing story to tell today. I’ve got a pretty amazing guest and a pretty amazing story to tell today. Wayland Zheng started Mobingi only two months after arriving in Japan and he’s made a success of it. He attracted a co-founder, joined an accelerator, on-boarded customers, and raised funds all without speaking Japanese. Of course it wasn’t exactly easy. As you’ll see during the interview, it’s not even fair to say that he made it look easy. It was hard. But Wayland explains how he managed to overcome the language barrier and well, several other barriers as well. We’ll also dive pretty deep into startup accelerators, how they differ between Japan and the U.S. and what founders should reasonably expect out of them, because Wayland’s been to a few and sometimes, they did not work out as planned. But you know, Wayland tells that story much better than I can. So let’s hear from our sponsor and get right to the interview. [pro_ad_display_adzone id="1404" info_text="Sponsored by" font_color="grey" ] [Interview] Tim: I’m sitting here with Wayland Zheng of Mobingi. Mobingi is a platform as a service company but I know it’s so much more than that. Why don’t you tell us a bit more about what Mobingi is? Wayland: Okay. First, thanks for visiting my company. Mobingi is a software as a service. It’s a solution for helping companies to manage their application on the ...

It’s rare for a Japanese startup to challenge NTT and come out ahead. But that’s exactly what Takehiro Ogita and his team at TownWiFi have accomplished. TownWiFi is a mobile app that automatically detects and logins into available WiFi hotspots. Since TownWiFi was very modestly funded, Takehiro and his team relied on a better user experience and word of mouth to get the word out. Today we sit down with Takehiro and dive into that story, but we also look at the company's existing overseas userbase and his plans for global expansion on a shoestring. There is so much changing among Japanese startups right now, and Takehiro explains some of the social forces working for and working against new Japanese startups. It’s a great discussion, and I think you’ll enjoy it. Show Notes The universal problem with free WiFi What allowed TownWiFi to gather a userbase so quickly Why Rakuten produces so many startup founders Why Takehiro had to hide his startup from his family How TownWiFi managed to beat NTT in direct competition A common sense plan for global expansion How pivoting from a C2C to a B2B model saved this startup Links from the Founder The TownWiFi Homepage Takehiro's Blog Friend Takehiro on Facebook And, of course, download the TownWiFi app [shareaholic app="share_buttons" id="7994466"] Leave a comment Transcript Disrupting Japan, episode 92. Welcome to Disrupting Japan. Straight talk from Japan’s most successful entrepreneurs. I’m Tim Romero and thanks for joining me. Takehiro Ogita started TownWiFi as a simple way to allow Wi-Fi hotspots to be accessed and shared to mobile phones or mobile device users in general. There are a number of free Wi-Fi finding apps out there today but there are a few particularly interesting things about TownWiFi. First, unlike almost all their competitors, TownWiFi has found a way to monetize this app. And while they’re not yet profitable, they are earning revenue. Second, and I love this for so many reasons, the dominant player in this space, when TownWiFi launched their product was NTT and little TownWiFi has absolutely crushed NTT in the marketplace. Don’t get me wrong. I like NTT. I have friends at NTT. NTT is actually doing a lot of positive things in the area of corporate development and open innovation. The reason TownWiFi’s story is so inspiring is that it would have been absolutely impossible 10 years ago. Back then, NTT DoCoMo was not only the dominant mobile carrier but strictly controlled which apps would be allowed to be featured on their platform and sold to their subscribers. This may sound vaguely like the way Apple runs the App Store but it’s not. At that time, Japanese carriers would select one or two apps in each category, usually from closely associated companies and then lock everyone else out. Apps did not really compete with each other and there is no way that a serious challenger to the carrier’s own app let alone one made by an independent upstart would have been allowed inside their walled garden. Things are changing for startups in Japan, and when tiny little startups begin to beat NTT at their own game, it means great things are on the way. But you know, Takehiro tells that story much better than I can. So let’s hear from our sponsor and get right to the interview. [pro_ad_display_adzone id="1411" info_text="Sponsored by" font_color="grey" ] [Interview] Tim: So I’m sitting here with Takehiro Ogita of TownWiFi. Thanks for sitting down with us today. Takehiro: Thanks for having me. Tim: TownWiFi is an app that helps you find free Wi-Fi hotspots but I know it’s more than that, and you can explain it better than I can. So why don’t you tell us what TownWiFi is? Takehiro: We are providing app which can auto-connect and authenticate to the public Wi-Fi. Our biggest point is that we are auto-authenticate, and auto-login,