Disambiguation

Welcome to the October edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle as they dive into the latest trends and developments in AI, generative AI, and business automation.
In this episode, we explore:-The recent funding round for OpenAI and its implications for the AI landscape.
-The dominance of generative AI in venture capital funding, with 40% of all VC funding going to generative AI startups.
-The emergence of liquid foundation models and their potential to revolutionize AI training and efficiency.
-The impact of NVIDIA's Blackwell GPU and the challenges of supply in the tech industry.
-The fascinating concept of autonomous agents and their role in enhancing customer service and decision-making processes.
-A light-hearted discussion about a new AI technology that allows dogs to communicate with their owners.
Tune in for an engaging conversation filled with insights, predictions, and a touch of humor as we navigate the rapidly evolving world of AI. Don't forget to subscribe and leave us a five-star rating if you enjoy the show!
For more on AI and other software research reports, check out arionresearch.com. If you have expertise in AI, generative AI, or business automation, email us at [email protected] to be a guest on our show!

Welcome to the 1st episode of season 3! In this episode of Disambiguation, host Michael Fauscette sits down with Matt Van Itallie, founder and CEO of SEMA, to explore the critical role of AI in code maintenance. They discuss the challenges that executives face in gaining visibility into their engineering organizations and discuss how SEMA aims to bridge that gap.
Matt shares his unique background, from his upbringing in a family of programmers to his journey through various sectors, including education and technology. He explains the origin of SEMA and its mission to provide a comprehensive understanding of code health, emphasizing the importance of translating complex technical data into actionable insights for business leaders.
The conversation covers a range of topics, including:-The difficulties of creating a unified CTO dashboard for engineering insights.
-The significance of context in assessing code quality and technical debt.
-The impact of generative AI on software development and maintenance.
-Strategies for managing risks associated with AI-generated code and open-source software.
Matt also offers valuable advice on how organizations can effectively manage technical debt and the importance of aligning engineering goals with business outcomes.
Tune in for an informative discussion that will help business leaders understand how to leverage AI tools for maximum impact in their software development processes!
Key Takeaways:-The importance of visibility in engineering organizations.
-How to contextualize code health metrics for executive understanding.
-The role of generative AI in enhancing productivity and code quality.
-Strategies for mitigating risks associated with AI and open-source software.
-Matt Recommends:
-Brian Kaplan, professor of economics at George Mason University
-Ethan Mollick, professor of management at Wharton.
Don't forget to like, share, and subscribe for more insights on AI and business automation!

In this episode of Disambiguation, I had the pleasure of speaking with Ryan Nichols, the Chief Customer Officer at Salesforce Service Cloud. We dive into the exciting world of autonomous agents in customer service, a topic that has garnered significant attention and interest in recent times.
Ryan provided valuable insights into the evolution of AI in customer service, highlighting the transition from traditional chatbots to more advanced autonomous agents. We discussed how these agents leverage large language models to not only generate responses but also take action on behalf of customers, significantly enhancing the customer experience while reducing operational costs.
One of the key points we explored was the importance of grounding these AI models in reliable data, which is crucial for delivering personalized and accurate responses. Ryan emphasized the role of Salesforce's AgentForce platform in empowering customer service teams to define specific tasks for these agents, ensuring they operate within clear guidelines and can effectively assist customers.
We also touched on the hybrid model of customer service, where AI agents work alongside human agents. This collaboration allows human representatives to focus on more complex and emotionally charged issues, ultimately improving customer satisfaction and fostering deeper relationships.Ryan shared a compelling case study about Saks, a luxury retailer that successfully implemented an autonomous agent to streamline their return process, demonstrating the tangible benefits of this technology. We discussed the challenges companies face in deploying these agents, particularly around data fragmentation, and how Salesforce is addressing these issues through its data cloud initiatives.
As we wrapped up, Ryan offered his thoughts on the future of AI in customer service, including the potential for multimodal interactions and the integration of voice capabilities. He also highlighted the need for leaders to maintain an imaginative perspective on how technology can shape the future of customer engagement.
Ryan recommends: Fall; or, Dodge in Hell by Neil Stephenson and Cal Newport in his work on "Deep Work" and "Slow Productivity"
Overall, this conversation provided a fascinating look at the transformative potential of autonomous agents in customer service and the ongoing journey toward more efficient and empathetic customer interactions. Thank you for joining us, and I hope you found this episode as enlightening as I did!

Welcome to this week's episode of the Disambiguation Podcast! Join host Michael Fauscette as he dives into the transformative world of autonomous AI and its impact on customer journey mapping.
In this episode, we explore insights from the latest report titled "Dynamic Pathways, Autonomous AI and the Evolution of Customer Journey Mapping." Discover how businesses are moving away from static customer journey maps to dynamic, real-time experiences that truly understand and anticipate customer needs.
Key topics include:-The shift from traditional customer journey maps to fluid, personalized experiences.
-How autonomous AI is revolutionizing customer interactions through real-time data analysis.
-The role of emotional intelligence in AI and its ability to respond to customer feelings.
-Examples of anticipatory customer service and how companies are proactively addressing potential issues.
-The importance of seamless omnichannel experiences and AI-human collaboration.
Whether you're a business leader, an AI enthusiast, or just curious about the future of customer engagement, this episode is packed with valuable insights and practical examples.
Don't forget to like, share, and subscribe for more discussions on AI, generative AI, and business automation!
For more research on AI and other software, visit arionresearch.com. If you're an expert in AI, generative AI, or business automation, reach out to us at [email protected].
Join us next week for more enlightening conversations!

Welcome to a special edition of the Disambiguation podcast, recorded live from Salesforce TDX 2025 in San Francisco! Join host Michael Fauscette as he dives deep into the world of Agentic AI and Salesforce's innovative strategies with guests Jacob Lehrbaum, SVP of Product Marketing, and Gary Brandeleer, VP of Product Management.
In this episode, we explore:-Salesforce's overall Agentic AI strategy and the latest announcements from TDX 2025.
-The evolution of AI Assist and how it's transforming business automation.
-Real-world applications of AgentForce, including a fascinating case study on how AI is enhancing customer interactions and support.
-The future of digital labor and how businesses can leverage AI to improve productivity and collaboration.
-Insights into the AgentBlazers initiative and the importance of community in driving AI adoption.
Plus, stay tuned for an exciting demonstration of the Agentic Robotic Operating System, showcasing how AI can be integrated with robotics to solve real-world problems with Charlie Isaacs, CTO Customer Connection and Julia Reguera, Sr Solution Engineer.
Don't miss this insightful conversation that will help business leaders understand the impact of AI on their operations and the future of work!
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