Special Edition Salesforce TDX 2025 Part Two

03/17/25 • 29 min

Welcome to Part 2 of our special edition podcast from Salesforce TDX 2025! In this episode, host Michael Fauscette sits down with Kushwant Singh, SVP of Product Management at Salesforce, to dive deep into the world of agentic AI and the innovative AgentForce platform.Join us as we explore:-What agentic AI means and how it serves as a "digital neighbor" for organizations.
-The key differentiators of AgentForce compared to traditional AI solutions.
-Real-world use cases, including how companies like AAA and Smartsheet are leveraging agentic AI to enhance customer experiences.
-The importance of trust, governance, and personalized interactions in AI applications.
-How businesses can effectively integrate agentic AI into their workflows and the role of APIs in this process.
Whether you're a business leader looking to understand the impact of AI on your organization or a developer interested in the technical aspects of building agents, this episode is packed with insights and practical advice.Don't forget to like, share, and subscribe for more episodes on AI, generative AI, and business automation! If you're an expert in these fields, reach out to us at [email protected] more research on AI and other software, visit arionresearch.com.Join us next week for more exciting discussions on the Disambiguation Podcast!

Previous Episode

Special Edition Salesforce TDX 2025 Part One

Welcome to a special edition of the Disambiguation podcast, recorded live from Salesforce TDX 2025 in San Francisco! Join host Michael Fauscette as he dives deep into the world of Agentic AI and Salesforce's innovative strategies with guests Jacob Lehrbaum, SVP of Product Marketing, and Gary Brandeleer, VP of Product Management.
In this episode, we explore:-Salesforce's overall Agentic AI strategy and the latest announcements from TDX 2025.
-The evolution of AI Assist and how it's transforming business automation.
-Real-world applications of AgentForce, including a fascinating case study on how AI is enhancing customer interactions and support.
-The future of digital labor and how businesses can leverage AI to improve productivity and collaboration.
-Insights into the AgentBlazers initiative and the importance of community in driving AI adoption.
Plus, stay tuned for an exciting demonstration of the Agentic Robotic Operating System, showcasing how AI can be integrated with robotics to solve real-world problems with Charlie Isaacs, CTO Customer Connection and Julia Reguera, Sr Solution Engineer.
Don't miss this insightful conversation that will help business leaders understand the impact of AI on their operations and the future of work!
Subscribe to our channel for more episodes on AI, business automation, and technology trends!

Next Episode

March 2025 AI Pulse

Welcome to the March edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle, as they dive into the latest trends and innovations in artificial intelligence, generative AI, and business automation.
In this episode, we explore the emerging concept of "Agentic" and discuss exciting announcements from major players like Adobe and Salesforce, including Adobe's army of AI agents for sales and marketing and Salesforce's updates to AgentForce. We also touch on the evolving landscape of AI funding, the complexities of technology stacks in organizations, and the potential of AI agents to solve data silos.
Additionally, we dicsuss the implications of synthetic data, the challenges of integrating real-time search into reasoning models, and the latest innovations from companies like NVIDIA and OpenAI.
Tune in for a lively discussion filled with insights, humor, and a few surprises along the way!
Don't forget to like, share, and subscribe! If you enjoy the show, please leave us a review to help others find us. For more research on AI and other software, check out arionresearch.com. If you're an expert in AI, generative AI, or business automation, email your information to [email protected].
Join us next week for more insights on the Disambiguation Podcast!

Disambiguation - Special Edition Salesforce TDX 2025 Part Two

Transcript

Michael Fauscette:

Welcome to Disambiguation. I'm your host, Michael Fauscette. Each week, we interview experts in artificial intelligence, generative AI, and business automation to help business leaders understand how to use these tools for the biggest business impact. Welcome to the part two of the live Salesforce special edition from Salesforce TDX 2025. Hopefully you caught last week's episode, some really interesting conversations about AgentForce and about TDX and the announcements