032: Conversations featuring Brian Jeppesen, Fertitta Entertainment
05/02/24 • 23 min
Damien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer service, the nuances of the casino-hoteling industry, and why roadblocking by IVR is an outdated approach.
Introducing: Conversations - a collection of provocative chats with the next generation of CX leaders.
Read Brian's recent blog here.
Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube
Damien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer service, the nuances of the casino-hoteling industry, and why roadblocking by IVR is an outdated approach.
Introducing: Conversations - a collection of provocative chats with the next generation of CX leaders.
Read Brian's recent blog here.
Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube
Previous Episode
031: Generative AI in the Contact Center - Build or Buy?
Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success.
Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations.
Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube
Next Episode
033: PolyAI's Series C Raise & GPT-4o
In this episode of the 'Deep Learning with PolyAI' podcast, Nikola and Damien discuss PolyAI's recent $50 million Series C funding round led by NVIDIA's NVentures, alongside other notable investors. They explore the company's growth, innovative engineering, and the future of voice AI technology. The conversation also touches upon the recent developments in OpenAI's GPT 4.0, including its ability to handle voice interactions and the technical challenges of latency and interruptions in automated systems. The episode wraps up with a discussion on future product announcements and the broader implications of voice AI in customer service and consumer applications.
Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube
Deep Learning with PolyAI - 032: Conversations featuring Brian Jeppesen, Fertitta Entertainment
Transcript
I think the technology is going to get so good that I believe it can do most things that agent can do. Again, it's just adoption from the public to trust that it can you know, I've seen studies that say 70 to 80 percent of people would rather speak to a live agent But a hundred percent of the people would rather just get their issue taken care of as quickly as possible
DamienHello friends and welcome to a
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